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First negative experience with Amazon
#2938546
06/30/21 10:28 PM
06/30/21 10:28 PM
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Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
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Has this happened to you?
Does Amazon make 'excuses' rather than tell you an item is sold out or a sale price will no longer be honored?
Last weekend they had their Kindles for half price. Wanted to buy one for myself and one for my Mother. Thinking about the different apps and features, I thought it would be best to buy each through our own accounts.
I did just that. Ordered both the same day, but on separate accounts. My order went thru no problem. My Mother's order kicked back "invalid payment". She used the account no more than 2 weeks earlier to buy some clothes and had no issue. The card on file is a known good card. No matter what we did, her order kept kicking back. I even tried using my card that I bought my Kindle with, same thing.
I had a 'chat session' with Amazon, they assured me that they had the kindle still in stock, and they would honor the price even though the sale ended like three days ago. I just needed to enter a valid card. This is where I used my own card, and it still kicked back.
We tried ordering something different, using her card, and the order went thru just fine.
At this point I've given up.
I've been using Amazon for years and have never had something like this happen. No, it's not the end of the world, just kinda annoyed.
John
The dream is dead, long live the dream.......😥
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Re: First negative experience with Amazon
[Re: SattyNoCar]
#2938550
06/30/21 10:38 PM
06/30/21 10:38 PM
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Joined: Dec 2005
Posts: 9,719
Home
SRT6776
I hate internal combustion engines!
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I hate internal combustion engines!
Joined: Dec 2005
Posts: 9,719
Home
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Never that but did finally get scammed off there. I bought a floatie key chain for my lake cabin, key chain that floats if your keys end up in the drink. I thought I was getting a mini foam buoy, what showed up was a hard plastic mini buoy that likely doesnt even float. Can't imagine carrying it around all week while up there on vacation...
Last edited by SRT6776; 06/30/21 10:39 PM.
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Re: First negative experience with Amazon
[Re: SRT6776]
#2938555
06/30/21 10:49 PM
06/30/21 10:49 PM
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Joined: Jan 2011
Posts: 15,871
Central Florida
larrymopar360
Stud Muffin
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Stud Muffin
Joined: Jan 2011
Posts: 15,871
Central Florida
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I have never had this kind of problem thankfully. It’s too bad they didn’t immediately take care of it for you over the chat session without you having to do anything additional. That’s what they should do. Good customer service means everything. Or was it virtual chat which is useless?
Facts are stubborn things.
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Re: First negative experience with Amazon
[Re: larrymopar360]
#2938561
06/30/21 11:02 PM
06/30/21 11:02 PM
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Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
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By his name and how well he typed, I'm guessing it was someone from India.  No offer to place order for us, just apologized and insisted the problem was with our cards, even the one I used two days earlier.
John
The dream is dead, long live the dream.......😥
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Re: First negative experience with Amazon
[Re: SattyNoCar]
#2938565
06/30/21 11:16 PM
06/30/21 11:16 PM
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Joined: Oct 2005
Posts: 8,872
Ontario, Canada
Stanton
Don't question me!
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Don't question me!
Joined: Oct 2005
Posts: 8,872
Ontario, Canada
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what showed up was a hard plastic mini buoy that likely doesnt even float So you're bitching about something you haven't tried yet !!!!
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Re: First negative experience with Amazon
[Re: Stanton]
#2938578
07/01/21 12:06 AM
07/01/21 12:06 AM
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Joined: Dec 2005
Posts: 9,719
Home
SRT6776
I hate internal combustion engines!
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I hate internal combustion engines!
Joined: Dec 2005
Posts: 9,719
Home
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what showed up was a hard plastic mini buoy that likely doesnt even float So you're bitching about something you haven't tried yet !!!! It floated with bubbles and then sank, it was a pure scam. And who TF wants to carry that in their pocket lol
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Re: First negative experience with Amazon
[Re: SRT6776]
#2938620
07/01/21 08:36 AM
07/01/21 08:36 AM
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Joined: Jan 2003
Posts: 10,717
North Dakota
6PakBee
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 10,717
North Dakota
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The only time I've ever had success with an Amazon problem is to call them. It took an act of God to find a number but this is it:
1-888-280-4331
"We live in a time when intelligent people are being silenced so that stupid people won't be offended".
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Re: First negative experience with Amazon
[Re: 6PakBee]
#2938681
07/01/21 11:33 AM
07/01/21 11:33 AM
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Joined: Jan 2011
Posts: 15,871
Central Florida
larrymopar360
Stud Muffin
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Stud Muffin
Joined: Jan 2011
Posts: 15,871
Central Florida
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The only time I've ever had success with an Amazon problem is to call them. It took an act of God to find a number but this is it:
1-888-280-4331 Same as ebay. They try and wear you out first hoping you'll give up THEN they give you have the almighty honor to get a phone number to actually speak to someone but IIRC you have to type in a one time code so that the number is good for one use only.
Facts are stubborn things.
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Re: First negative experience with Amazon
[Re: Dcuda69]
#2938884
07/01/21 10:57 PM
07/01/21 10:57 PM
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Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
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I just pulled up my Amazon account, it shows I've been a member there since 2002. The fact I've had only one issue that wasn't my fault in all that time seems pretty good to me. If anything, this should be a positive post, not a negative one. I agree they are not necessarily the cheapest on everything, but you still can't beat the convenience. Just not having to deal with traffic, screaming brats, and bad employees, makes it even more worthwhile to me. And now that they have pickup 'hubs' at various locations close to me, I don't have to worry about my stuff getting snatched off my doorstep before I get home. My most expensive mistake was about 5 yrs ago. I wanted to buy a Chromebook and they had them on clearance. The one I was looking at had two distinct models, the difference being what apps you could download (basically android vs apple). I had an android phone at the time and didn't have an issue, so I went with the android app one. Found out too late that it pretty much wouldn't download ANY additional apps. Even just 'basic' things like YouTube or even Facebook (for example) it wouldn't do it. Being on clearance, I couldn't return it or even exchange it. Between the cost of the book and the cover for it I bought, I ended up with a $200 paperweight. I'll watch my cards, but I don't suspect a problem. 
John
The dream is dead, long live the dream.......😥
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Re: First negative experience with Amazon
[Re: SattyNoCar]
#2938897
07/02/21 12:30 AM
07/02/21 12:30 AM
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Joined: Jan 2003
Posts: 70,126
Here
DirectSubjection
Tacohead. The First and Only
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Tacohead. The First and Only
Joined: Jan 2003
Posts: 70,126
Here
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I just pulled up my Amazon account, it shows I've been a member there since 2002. The fact I've had only one issue that wasn't my fault in all that time seems pretty good to me. If anything, this should be a positive post, not a negative one.
I agree. Only isse i have had was they said a letter opener I ordered was delivered but i never saw it. It was cheap so I bought another. I love Prime - I can buy 60lb cases of aquarium salt and have them delivered for free, aquarium supply sites generally just can't do that - and I get them within a day or two. The fast delivery is perfect when a client's pump dies as we can't afford to keep a huge inventory in our houses. Their return policy in my area gives immediate refunds too, just drop the item off at a Whole Foods no questions asked. Sounds like just a weird wrinkle in ordering, I bet it will be fine
Ride eternal, shiny and chrome
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Re: First negative experience with Amazon
[Re: 360view]
#2938974
07/02/21 10:40 AM
07/02/21 10:40 AM
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Joined: Jan 2003
Posts: 10,717
North Dakota
6PakBee
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 10,717
North Dakota
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Only problem I have had is where Amazon is acting as an agency handling for a small company who is the actual seller.
I bought a humidifier this way from Amazon.
The humidifier was defective and when I tried to return it, the small seller had a clever trick:
He issued an RMA and said “print this shipping label”
But the shipping label was impossible to print!
I tried Windows, Mac, Linux - nothing would print it.
After many messages through the Amazon system I finally telephoned them and the Amazon employees really tried to help.
But I could not get an address or a printable label.
After much frustration I finally tore the humidifier apart, hotwired in a different electrical switch from my junk box and used the humidifier for 4 years until the heater element went bad. Sounds like a story I read about a piano warranty that covered everything on the piano, against anything, forever. Hitch was that you had to return the piano to the factory for ANY warranty work.
"We live in a time when intelligent people are being silenced so that stupid people won't be offended".
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Re: First negative experience with Amazon
[Re: 6PakBee]
#2939027
07/02/21 01:53 PM
07/02/21 01:53 PM
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Joined: Jan 2003
Posts: 5,439
So Cal
Sinitro
master
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master
Joined: Jan 2003
Posts: 5,439
So Cal
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I have been an Amazon prime member for 20 years... Typically I order 8 or 10 times a month. Over the years the service has been excellent, and I have had a couple of returns but the process was painless. Now I find that frequently their pricing is not that competitive so it pays to know what the options are and target price. But the convenience of ordering, choice, timely delivery and order tracking have been incredible...  Just my $0.02... 
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Re: First negative experience with Amazon
[Re: 6PakBee]
#2939089
07/02/21 06:17 PM
07/02/21 06:17 PM
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Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
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The only time I've ever had success with an Amazon problem is to call them. It took an act of God to find a number but this is it:
1-888-280-4331  I called this number and got an English speaking person that was very, VERY helpful. They stayed on the line until they were sure the order was actually processed, (almost 25 minutes).  An IPad might've been nice, but it's really overkill for what my Mom needs. The Kindle should do everything she needs just fine. Moments like this are why I'm still at Moparts. Have a great weekend everyone. 
John
The dream is dead, long live the dream.......😥
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Re: First negative experience with Amazon
[Re: mopars4ever]
#2939282
07/03/21 11:25 AM
07/03/21 11:25 AM
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Joined: Jan 2003
Posts: 43,547
Round Lake Beach, Illinoisy
Rhinodart
Rhinotruck
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Rhinotruck
Joined: Jan 2003
Posts: 43,547
Round Lake Beach, Illinoisy
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I ordered a serpentine belt tensioner, had the correct part number, picture matched on the site, bought it and got some other tensioner in the correct box with the correct part number on it. I didn't open it up until I needed it two months later, that's when I found out it was the wrong one. I haven't gotten back to them yet on it, but I think I better soon...
The funny thing about science is that if you change one miniscule parameter you change the entire outcome to the way you want it.
JB Rhinehart, Realist
A-Body's RULE!
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Re: First negative experience with Amazon
[Re: Rhinodart]
#2939830
07/04/21 12:49 PM
07/04/21 12:49 PM
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Joined: Jan 2007
Posts: 2,212
Minnesota
peabodyracing
top fuel
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top fuel
Joined: Jan 2007
Posts: 2,212
Minnesota
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Never been on Amazon and don't plan to. Their business ethics rate right there with Best Buy.
Hearing now reading this series, they do the same thing as Walmart, where they're listing things for other sellers on the company website, is enough to re-confirm my decision to keep away.
Tried that once on the Walmart web site. Ordered a higher end water softener, from someone else, posted on the Walmart site. Listing addressed everything I was looking for, specs just was I was looking for, dimensions were perfect, good price, 'guaranteed shipment in 24 hrs' was mentioned several times in the listing. They even listed their phone number to call for questions, after sale support, etc. Timing was important for this deal so I went for it.
My credit card was charged the next day.
Then, nothing. No activity on the order. Repeated emails from me got no response. I started calling on day 3. Phone never answered, no answering machine.
Day 5 I called Walmart. The poor person who took my call tried to tell me I needed to address the issue with the seller or my credit card company. I came on a little strong at that point. Got connected with someone else who tried to reach the seller as well. No answer. Walmart rep finally assured me they would get my card credited. The person acknowledged they were having some problems with some of their website sellers. I did get the credit 2 days later.
From then on, I won't order anything that isn't clearly being sold by Walmart.
Lead, follow or get the hell out of the way
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Re: First negative experience with Amazon
[Re: peabodyracing]
#2939960
07/04/21 07:46 PM
07/04/21 07:46 PM
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Joined: Jan 2003
Posts: 4,145
Canada -- Posts: 4034 -Registe...
5thAve
Doesn't care what this says anyway
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Doesn't care what this says anyway
Joined: Jan 2003
Posts: 4,145
Canada -- Posts: 4034 -Registe...
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Never been on Amazon and don't plan to. Their business ethics rate right there with Best Buy.
Hearing now reading this series, they do the same thing as Walmart, where they're listing things for other sellers on the company website, is enough to re-confirm my decision to keep away.
Tried that once on the Walmart web site. Ordered a higher end water softener, from someone else, posted on the Walmart site. Listing addressed everything I was looking for, specs just was I was looking for, dimensions were perfect, good price, 'guaranteed shipment in 24 hrs' was mentioned several times in the listing. They even listed their phone number to call for questions, after sale support, etc. Timing was important for this deal so I went for it.
My credit card was charged the next day.
Then, nothing. No activity on the order. Repeated emails from me got no response. I started calling on day 3. Phone never answered, no answering machine.
Day 5 I called Walmart. The poor person who took my call tried to tell me I needed to address the issue with the seller or my credit card company. I came on a little strong at that point. Got connected with someone else who tried to reach the seller as well. No answer. Walmart rep finally assured me they would get my card credited. The person acknowledged they were having some problems with some of their website sellers. I did get the credit 2 days later.
From then on, I won't order anything that isn't clearly being sold by Walmart.
Yup. That's one thing to watch for on amazon- A lot of that sort of stuff is either sold by amazon, sold by someone else and shipped from amazon or sold and shipped from someone else. If it's shipped by amazon returns are easy even if it was sold by someone else. If it's shipped by someone else that's when you can run into problems. That's what I found anyway.
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