I today requested buyer by ebay message forward a contact phone number to arrange a UPS inspection of the entire shipment at the shipped to address..
5 hours later I got an official Ebay buyer "request for return" shipping label.

I declined, not going to happen.

Buyer is building the case that has been suspected, item is in China?, ie it was reshipped and likely damaged beyond my control or any responsibility.


Well see. Happy New Year.

Welcome to the new world, where its not my fault, so an so did it.....

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Buyer is building the case that has been suspected, item is in China?, ie it was reshipped and likely damaged beyond my control or any responsibility.

If you have proof of that I don't see how they ( paypal or Ebay) could go against you

I don't have definitive proof yet, but buyer today began a Papal dispute action, and has "offered to settle for 50% of the original deal. He still has not forwarded a contact phone number to have UPS do an onsite package investigation visit. I suspect he can't.

I might offer a $100 just to make this go away.

Guess next boilerplate added to sales, "no claims allowed if item leaves shipped to address"?

Edit: Since I "declined" to allow a return and full refund, he has now left an ebay "negative" feedback.
Guess playing nice just ended.

His name FWIW "Yizhang Wu"

Don't give in if you are in the right.

Chiming in late here,
He is unable - for whatever reason - to provide you with information that would allow you to recover any costs for him via your insurance. Therefore he cannot be made whole. From there the decision becomes how much do you settle on.

- You should be on solid ethical grounds stating that you can pay him back anything that your insurance will give you. In order for you to recover ANYTHING, you need the damaged article back, or a UPS inspection at address of delivery. Standard procedure.
- If you stick to that, you are being fair.
- If he can't or doesn't comply, I would have no sympathy whatsoever.
- The buyer must participate fairly too and provide due diligence IF he wants to be made whole.
- If he can't provide it he does not have a right to full compensation.

From a business standpoint, I agree with your approach of a low offer. But now, he's already given you a black eye w negative feedback.
Game over?

My example:
- One day I got a purchase delivered, with damage to the box that the part couldn't possibly have survived. I kept the delivery guy there while I took photos and called the seller. We agreed I would refuse the shipment, and the shipper returned the package to the seller. The seller got the package and processed the insurance claim on his end. The seller was easily able to honor that whole process and shipped me a new part. This was a fragile $800 part.

Cheers,
- Art

^ this is 100% spot on. Even though I’ve had idiots here on moparts try and tell me it’s not this way. It is. No PayPal in about 15 years for me. Never, ever again. Was involved in ups claim that took about a year to resolve on a busted e body console I sold. Some insurance company paid 100 right off the bat. Ups held their 180 about a year for no apparent reason, they just did. Buyer was cool and we jumped through all the hoops. That was maybe 12 years ago, assuming it’s the same or worse now.

Oh yes they can...

I have had two issues with returns and both were settled in my favor. One was a radio that supposedly arrived with a broken touch screen and one was an instrument panel. I had pictures of both prepackaging and after packaging. No doubt they left me in good condition and packed right. So EBay does protect the seller as well as the buyer.

I miss DHL domestic.

BEST shipping service - ever.

Well PayPal pretty much closed this dispute.
They yesterday issued a finding of "Deny" regarding buyers claim.

Strange IMO, in Paypal's first contact with me they required a reply to contest the claim within 10 days, or they would rule in favor of the claim, then take 45 days to get here.

And I'm outside the UPS claim window for shipping damages by 10 days..

What they also did not mention in that first contact, my reply would be a "one and done", meaning I had effectively no avenue to followup with any rebuttal or more evidence if it became necessary. So a warning, if in a Paypal dispute, don't hold anything back.

My guess, the buyer reshipped the items to China and they got trashed, and he could not make any case otherwise, and dropped it.

I surprised, and glad.

What guitar did you get? I've noticed that guitars have appreciated far better than cars over the last 20 years.

Who did you get it from (if you don't mind me asking)? I know a few of those guys out here - started an Amp company with one of them and Ronnie Montrose years ago.

Now you need to get ebay to erase the negative review.

Paypal sucks. But it's tough to operate without it, unless you just have yard sales and go to swap meets. Most people advise, and I agree, have a separate checking account linked to PP and only keep a few dollars in there. When paid, transfer it immediately. When paying, transfer just enough to cover the purchase. Don't leave any money laying around for them to snatch.

Thanks, that is all good and helpful advice.

It was a Custom Shop Jackson Rhoads. 1 of 25 that were made for members of the JCF (Jackson Charvel Forum).
The fellas name is Dave Ingram. Awesome guy to buy from or do trades.

What city was Ingram from?

edit nevermind, I worked with a Bob Ingram from Miami who used to gig with David Crosby, I see the collector was from California.

Lots of unsuprising stories here.

At our small business,we instruct vendors to NOT ship via UPS for any reason. Those who do so anyways, get their shipment refused & sent back to them.