What of there criteria did they say you did not meet?

I know they are sneaky to be clear you have all the docs they ask for. If I recall some of the smaller things many just dont do or keep. I did have a grille damaged and they paid out $650 for it.

Dang they make it hard.... looks like a small section of the IRS.

https://pe.usps.com/cpim/ftp/manuals/dmm300/609.pdf