I had issues when I sent my seat belts to Bill. I talked to him and I think the turn around time was about a month. I sent the belts to him. I got busy and lost track of time. it was about 3 months after I had sent them to Bill I called and he said that the belts were done but he lost my contact information so I gave him my information and he said that he would ship them right away. A month later no belts I called he said he would need to check the tracking number he never gave me tracking numbers. He called back and said they were in North Carolina and were marked as undeliverable, well I live in Iowa I thought it was a little strange. He said he would get them back and ship them to me. A month later I had to call him again and like before they had been lost in shipping. I did eventually get the belts back and was pleased with the results, I thought maybe this was an isolated incident but it sounds like it might be normal