Equity firms don't buy businesses to make them better for the customer. The generally buy them to profit from dismantling them. Not unuslay for the third generation of a family business to be disinterested in continuing to run/own them. They have lived a nice life from their predecessors hard work and usually have no interest in it.

"I am not ashamed to confess I am ignorant of what I do not know."

"It's never wrong to do the right thing"