Moparts

COMP CAMS SUCKS!!!

Posted By: MIKES_DUSTER

COMP CAMS SUCKS!!! - 06/29/10 02:44 PM

I called them and waited for 15 mins and they answered the phone. I asked him a quick question and he HUNG UP!!!

So I called back,I waited to 28 mins and then it started to ring....Then it rang for 10 mins and I finally hung up!!

Any other cam company out there that will actually ANSWER THEIR PHONE???

Posted By: mopar dave

Re: COMP CAMS SUCKS!!! - 06/29/10 02:45 PM

bullet cams.

Posted By: MIKES_DUSTER

Re: COMP CAMS SUCKS!!! - 06/29/10 02:47 PM

Need an answer about lash caps. THANKS DAVE!!!

Posted By: Moparnut426

Re: COMP CAMS SUCKS!!! - 06/29/10 02:48 PM

I called and wanted them to fax me my cam card. Waited for ever also, then got this snot nosed smart AZZ who accually gave me a hard time for losing it. I gave him a piece of my mind, and asked for someone who wanted to earn a paycheck. Then he got really polite.

NOT impressed but love the cam I have.

Kasey

Posted By: HardcoreB

Re: COMP CAMS SUCKS!!! - 06/29/10 02:54 PM

You might consider changing your post title. One bad apple does not make a companey suck, if that's the wh ole story.

Posted By: MIKES_DUSTER

Re: COMP CAMS SUCKS!!! - 06/29/10 02:56 PM

Quote:

You might consider changing your post title. One bad apple does not make a companey suck, if that's the wh ole story.

BETTER????

Posted By: MIKES_DUSTER

Re: COMP CAMS SUCKS!!! - 06/29/10 03:12 PM

I just talked to Tim at Bullet Cams....GREAT guy AND he answered the phone!!!!!!

Posted By: Thumperdart

Re: COMP CAMS SUCKS!!! - 06/29/10 03:15 PM

Did he answer your q`s and can they hook u up w/what u need? If not, call Isky....1-323-770-0930 and ask for Richard. Rod who I normally work w/is on vacation.

Posted By: DoctorDiff

Re: COMP CAMS SUCKS!!! - 06/29/10 05:02 PM

This is nothing new. If you can get through 3 times, you will get 3 different "answers".

Posted By: rickstershemi

Re: COMP CAMS SUCKS!!! - 06/29/10 05:22 PM

ERSON

Rickster

Posted By: MIKES_DUSTER

Re: COMP CAMS SUCKS!!! - 06/29/10 10:36 PM

Quote:

Did he answer your q`s and can they hook u up w/what u need? If not, call Isky....1-323-770-0930 and ask for Richard. Rod who I normally work w/is on vacation.

Yes he did and yes they can!!!!!!!

Posted By: Cheatham

Re: COMP CAMS SUCKS!!! - 06/29/10 11:08 PM

Reed cams but i dont think you all have heard of them, been around for quite a while

Posted By: cudadoug

Re: COMP CAMS SUCKS!!! - 06/30/10 01:01 AM

Quote:

bullet cams.

Tim is the man! (Well, at least in customer service) we'll see how his cam runs Friday night!

I called Comp, got tired of waiting on hold...called back the next day. Was told none of the shelf Mopar grinds I wanted were in stock. When I made a comment about that I was told "Your fault for not having a Chevy". Gimme a break.

Next called Racer Brown. Jim SEEMED like he was on the ball. Was going to grind the cam "next week" and send me an email to confirm shipping. The 2nd week I called and was told "early next week" which was the same answer I got for THREE MORE WEEKS.

Called Bullet on a Friday, was told my cam would be ground on Monday and should be out on Tuesday. Got a call from Tim on Tuesday saying it was on the way, with a tracking number. They didn't even ding my debit card until WEDNESDAY!

I like giving my money to vendors who (at least act like they) care and know the VALUE of customer SERVICE

Posted By: goldmember

Re: COMP CAMS SUCKS!!! - 06/30/10 01:02 AM

Quote:

Reed cams but i dont think you all have heard of them, been around for quite a while

Is Reed back in business?

Posted By: HEMIDARTS

Re: COMP CAMS SUCKS!!! - 06/30/10 01:05 AM

Quote:

Quote:

bullet cams.

Tim is the man! (Well, at least in customer service) we'll see how his cam runs Friday night!

I called Comp, got tired of waiting on hold...called back the next day. Was told none of the shelf Mopar grinds I wanted were in stock. When I made a comment about that I was told "Your fault for not having a Chevy". Gimme a break.

Next called Racer Brown. Jim SEEMED like he was on the ball. Was going to grind the cam "next week" and send me an email to confirm shipping. The 2nd week I called and was told "early next week" which was the same answer I got for THREE MORE WEEKS.

Called Bullet on a Friday, was told my cam would be ground on Monday and should be out on Tuesday. Got a call from Tim on Tuesday saying it was on the way, with a tracking number. They didn't even ding my debit card until WEDNESDAY!

I like giving my money to vendors who (at least act like they) care and know the VALUE of customer SERVICE

Bullet made me a custom cam for my stroke 419. I wanted a lot of special stuff.
They hooked me up with exactly what i needed to utilize a small block with a lot of cubes.
This was 2 years ago before everyone started doing this.

plus they did it very quickly, less than a week.and it was affordable.

Posted By: goldmember

Re: COMP CAMS SUCKS!!! - 06/30/10 01:05 AM

Quote:

Quote:

bullet cams.

Tim is the man! (Well, at least in customer service) we'll see how his cam runs Friday night!

I called Comp, got tired of waiting on hold...called back the next day. Was told none of the shelf Mopar grinds I wanted were in stock. When I made a comment about that I was told "Your fault for not having a Chevy". Gimme a break.

Next called Racer Brown. Jim SEEMED like he was on the ball. Was going to grind the cam "next week" and send me an email to confirm shipping. The 2nd week I called and was told "early next week" which was the same answer I got for THREE MORE WEEKS.

Called Bullet on a Friday, was told my cam would be ground on Monday and should be out on Tuesday. Got a call from Tim on Tuesday saying it was on the way, with a tracking number. They didn't even ding my debit card until WEDNESDAY!

I like giving my money to vendors who (at least act like they) care and know the VALUE of customer SERVICE

I've known Tim since 1985 and he's a great guy that won't sell you something you don't need.

Posted By: Thumperdart

Re: COMP CAMS SUCKS!!! - 06/30/10 01:06 AM

Quote:

Quote:

bullet cams.

Tim is the man! (Well, at least in customer service) we'll see how his cam runs Friday night!

I called Comp, got tired of waiting on hold...called back the next day. Was told none of the shelf Mopar grinds I wanted were in stock. When I made a comment about that I was told "Your fault for not having a Chevy". Gimme a break.

Next called Racer Brown. Jim SEEMED like he was on the ball. Was going to grind the cam "next week" and send me an email to confirm shipping. The 2nd week I called and was told "early next week" which was the same answer I got for THREE MORE WEEKS.

Called Bullet on a Friday, was told my cam would be ground on Monday and should be out on Tuesday. Got a call from Tim on Tuesday saying it was on the way, with a tracking number. They didn't even ding my debit card until WEDNESDAY!

I like giving my money to vendors who (at least act like they) care and know the VALUE of customer SERVICE

That`s exactly why I use Isky.........

Posted By: one bad fish

Re: COMP CAMS SUCKS!!! - 06/30/10 01:53 AM

bullet on point no complaint here

Posted By: fourgearsavoy

Re: COMP CAMS SUCKS!!! - 06/30/10 02:49 AM

Quote:

I called them and waited for 15 mins and they answered the phone. I asked him a quick question and he HUNG UP!!! So I called back,I waited to 28 mins and then it started to ring....Then it rang for 10 mins and I finally hung up!!

Any other cam company out there that will actually ANSWER THEIR PHONE???

This is why I only talk the engine builder I buy the product from.You only get a generic answer from someone that doesn't know your combination or intended usage when you call a big company.

Gus

Posted By: Chilort

Re: COMP CAMS SUCKS!!! - 06/30/10 03:32 AM

I liked the Comp Cams help line. They told me exactly who made their pushrods (Trend) and their pushrod manufacturer (Trend) was VERY helpful and provided a quality product. <---- note, I like Trend, I hope you can read the sarcasm otherwise.

Posted By: joedust451

Re: COMP CAMS SUCKS!!! - 06/30/10 05:11 AM

I got my factory cam re-ground from Bullet, Tim knows his stuff, i'll do business with him again.

Posted By: 493_DART

Re: COMP CAMS SUCKS!!! - 06/30/10 06:33 AM

I had similar experiences with Comp on the phone , more than once.

HUGHES CAMS FOR ME .

Posted By: cowbay

Re: COMP CAMS SUCKS!!! - 06/30/10 09:51 AM

Bullet cams for me. Really took the time to go over my set up. Not to defend Comp, I have dealt with there tech line in the past and they always were helpful. It is the extra attention at bullet that worked for me.

Posted By: jake4cars

Re: COMP CAMS SUCKS!!! - 06/30/10 09:57 AM

Bullet

Joey

Posted By: 340B5

Re: COMP CAMS SUCKS!!! - 06/30/10 12:48 PM

Quote:

Quote:

bullet cams.

Tim is the man! (Well, at least in customer service) we'll see how his cam runs Friday night!

I called Comp, got tired of waiting on hold...called back the next day. Was told none of the shelf Mopar grinds I wanted were in stock. When I made a comment about that I was told "Your fault for not having a Chevy". Gimme a break.

Next called Racer Brown. Jim SEEMED like he was on the ball. Was going to grind the cam "next week" and send me an email to confirm shipping. The 2nd week I called and was told "early next week" which was the same answer I got for THREE MORE WEEKS.

Called Bullet on a Friday, was told my cam would be ground on Monday and should be out on Tuesday. Got a call from Tim on Tuesday saying it was on the way, with a tracking number. They didn't even ding my debit card until WEDNESDAY!

I like giving my money to vendors who (at least act like they) care and know the VALUE of customer SERVICE

Soooo.....what did you do with the Racer Brown Cam? Sorry to see you had a bad experience w/ Racer Brown. It only took 3 weeks for mine, and after experiencing the performance increase, I would have waited 6 months.

And by the way, Comp Cams tech line does apply vacuum to the aftmost mammary.

Posted By: JohnRR

Re: COMP CAMS DOES NOT SUCK!!! - 06/30/10 01:06 PM

I just called Comp this morning , on voicemail hold for less than a minute , got my RMA and no snooty attitude , maybe I got lucky ??

Posted By: MIKES_DUSTER

Re: COMP CAMS SUCK!!! - 06/30/10 01:09 PM

Quote:

I just called Comp this morning , on voicemail hold for less than a minute , got my RMA and no snooty attitude , maybe I got lucky ??

YOU GOT LUCKY!!!!!

Posted By: Brian Hafliger

Re: COMP CAMS SUCK!!! - 06/30/10 01:21 PM

Your better off dealing with an engine builder rather than a cam guy. IMO, they do a poor job of CAMMING an engine. They know more about the dynamic side of the cam and not as much about the ENGINE side.
Next time try calling an experienced ENGINE BUILDER and deal with them.

Mike, I'm not knocking you for calling Comp..I agree you should get much better service than that...but when you do this everyday you get to know the in's and out's of companies.
Try getting ANY service from MP! LOL!!

Posted By: cudadoug

Re: COMP CAMS SUCKS!!! - 06/30/10 01:25 PM

Quote:

Quote:

Quote:

bullet cams.

Tim is the man! (Well, at least in customer service) we'll see how his cam runs Friday night!

I called Comp, got tired of waiting on hold...called back the next day. Was told none of the shelf Mopar grinds I wanted were in stock. When I made a comment about that I was told "Your fault for not having a Chevy". Gimme a break.

Next called Racer Brown. Jim SEEMED like he was on the ball. Was going to grind the cam "next week" and send me an email to confirm shipping. The 2nd week I called and was told "early next week" which was the same answer I got for THREE MORE WEEKS.

Called Bullet on a Friday, was told my cam would be ground on Monday and should be out on Tuesday. Got a call from Tim on Tuesday saying it was on the way, with a tracking number. They didn't even ding my debit card until WEDNESDAY!

I like giving my money to vendors who (at least act like they) care and know the VALUE of customer SERVICE

Soooo.....what did you do with the Racer Brown Cam? Sorry to see you had a bad experience w/ Racer Brown. It only took 3 weeks for mine, and after experiencing the performance increase, I would have waited 6 months.

And by the way, Comp Cams tech line does apply vacuum to the aftmost mammary.

Did nothing with the RB cam...never got it. I gave up trying to get it.

Posted By: ZIPPY

Re: COMP CAMS SUCK!!! - 06/30/10 02:23 PM

Quote:

Try getting ANY service from MP!

I'm sorry you didn't figure out how to get that before making that remark...it's too late now I guess

I better get back to all the PMs and phone calls now, have a great day, that was really funny

Posted By: Brian Hafliger

Re: COMP CAMS SUCK!!! - 06/30/10 03:13 PM

Quote:

Quote:

Try getting ANY service from MP!

I'm sorry you didn't figure out how to get that before making that remark...it's too late now I guess

I better get back to all the PMs and phone calls now, have a great day, that was really funny

Whatever helps you sleep tonite!!

Posted By: MIKES_DUSTER

Re: COMP CAMS SUCK!!! - 06/30/10 03:16 PM

Brian,
It was good talking with you and thanks for helping me out!!!!

Posted By: ZIPPY

Re: COMP CAMS SUCK!!! - 06/30/10 04:18 PM

Nice talking to you Brian

Posted By: Brian Hafliger

Re: COMP CAMS SUCK!!! - 06/30/10 06:02 PM

Quote:

Nice talking to you Brian

Touche'!! Thanks for the block update too!!

Mike: Your welcome!

Posted By: POS Dakota

Re: COMP CAMS DOES NOT SUCK!!! - 06/30/10 06:47 PM

Quote:

I just called Comp this morning , on voicemail hold for less than a minute , got my RMA and no snooty attitude , maybe I got lucky ??

Or maybe they read this thread!

I have had a few experiences with their inCOMPetence.

Posted By: 65signet

Re: COMP CAMS DOES NOT SUCK!!! - 06/30/10 09:24 PM

I had a lot problems with the products, and will not use them again. Cam did not fit correctly in block was the first thing and it just went on from there.

Posted By: Thread Ender1

Re: COMP CAMS DOES NOT SUCK!!! - 06/30/10 09:55 PM

I bought a custom roller grind from comp about 6 months ago and the wooddrift keyway was not deep enough.

Posted By: hemi-itis

Re: COMP CAMS SUCKS!!! - 06/30/10 11:20 PM

Quote:

Did he answer your q`s and can they hook u up w/what u need? If not, call Isky....1-323-770-0930 and ask for Richard. Rod who I normally work w/is on vacation.

Richard is the owner,I found him to be an arrogant azole

I got stroked and after going through management I ended up with Richard.No customer satisfaction here and I will NEVER purchase another product from ISKY.

BTW,Valve springs,titanium retainers,848 lifters and cam by COMP

Attached picture 6062382-117-1735_IMG.JPG

Posted By: DaveRS23

Re: COMP CAMS SUCKS!!! - 07/01/10 01:59 AM

Welllllllll................I tried Comp tech today and quit waiting after 25+ minutes. Since this kind of wait doesn't seem that unusual for them, shouldn't they be able to give you some indication of the estimated wait time or number of callers ahead of you OR SOMETHING?

I will try them one more time (Lord knows why) and if I am left on hold like that this time ........ well, you know.

Posted By: kissmyaspen

Re: COMP CAMS SUCKS!!! - 07/01/10 02:10 AM

the guy at racer brown is very usfull too

very smart guy.

Posted By: JohnRR

Re: COMP CAMS SUCKS!!! - 07/01/10 02:24 AM

Quote:

Welllllllll................I tried Comp tech today and quit waiting after 25+ minutes. Since this kind of wait doesn't seem that unusual for them, shouldn't they be able to give you some indication of the estimated wait time or number of callers ahead of you OR SOMETHING?

I will try them one more time (Lord knows why) and if I am left on hold like that this time ........ well, you know.

I called at about 8:10am east coast time .

Posted By: earthmover

Re: COMP CAMS SUCKS!!! - 07/01/10 02:35 AM

well hears my comp story i call told the guy what i had and i needed push rods (s/b) the guy went out in to the warehouse he said got them off the shelf and said they are on the way today ..i said cool give my the part #s please so i can look them up when i get home from work..butt hole sold my s/b ford push rods ball to ball i have a soild need ball/cup called back go some other helpfull guy said he knew better then that.told me just dont sign for them send them back you want be charged well they charged my for both sets and shipping called back after i found the mistake was told we just talk to our sells tech he said you told him you had a ford..(now this was about a 3wks later i had forgot it until i looked at my acc) so how do he remem. me with all the custers they talk to everyday...told them keep the money if they need it ill need a cam or something from somebody else next time..

they never replaced my money so i think they needed it lost a customer in the process....also i learn to get your info from a builder not a cam comp..youll be ahead of the game ..rant over

Posted By: Thumperdart

Re: COMP CAMS SUCKS!!! - 07/01/10 02:41 AM

I`ve called Isky many times and you will first get a secretary then a guy who ACTUALLY knows cams/valvetrains etc. Comp are followers.....Isky are innovators.....nuff said.

Posted By: Crizila

Re: COMP CAMS SUCKS!!! - 07/01/10 02:45 AM

Quote:

I had similar experiences with Comp on the phone , more than once.

HUGHES CAMS FOR ME .

Posted By: POS Dakota

Re: COMP CAMS SUCKS!!! - 07/01/10 04:02 AM

Quote:

Quote:

I had similar experiences with Comp on the phone , more than once.

HUGHES CAMS FOR ME .

Posted By: supercomp

Re: COMP CAMS SUCKS!!! - 07/01/10 01:51 PM

I pick my own grinds from the comp lobe catalog and order from summit at a 20% discount.

Posted By: wheelsup68dart

Re: COMP CAMS SUCKS!!! - 07/01/10 02:41 PM

I have found that dealing with Comp Cams it is best to e-mail them, they usually respond pretty quickly to an e-mail

, but I have also called their support line and not been very happy after that hour

Posted By: kens avenger

Re: COMP CAMS SUCKS!!! - 07/01/10 02:50 PM

I've never had one prob. with them. But I just call Gordon there.

Not the cam help line

only takes about 1 1/2 weeks to get a custom cam made. Thats to my door

guess its who you know

Posted By: emarine01

Re: COMP CAMS SUCKS!!! - 07/01/10 02:52 PM

I think Comp cams are good for de tuning mopars unless you ask for a custom spec cam, the tech help are not mopar friendly at least for w5 small blocks, if you need specs for your combo the engine builders on this site are the guys to talk to, as far as the cust service at Comp its been hit or miss

Posted By: Mopar_Rich

Re: COMP CAMS SUCKS!!! - 07/01/10 04:11 PM

Well I have to step in here and do a little defending.

I've worked with Comp for years back when I owned Mopar Engines West, and I work with them every day now since they own FAST. Sure I have a back door into them because I'm a WD, but I must say that the people I work with are very experienced and very helpful. I spent a day there just looking at the equipment and talking to the development people. All good stuff.

When I had issues with either FAST components or an occasional problem with a spring or lifter they stood behind their product and took care of it.

When I design a cam for an EFI customer, I'll send an email with the desired specs (I usually select the lobe numbers too), follow it up with a phone call, and that cam will be in the mail in 2 to 3 days.

So as someone said before it's helps to know someone to get around the front-end customer phone lines, but once you get that relationship going, Comp is one of the best suppliers I work with.

Posted By: ZIPPY

Re: COMP CAMS SUCKS!!! - 07/01/10 05:02 PM

I misplaced one valve lock from Comp and it was my fault (the lock was later found stuck to a magnetic notepad clip that was on the bench). I contacted them and they sent me three of them. Then a week later, three more showed up. Then 2 weeks later, a couple more showed up. I have a hard time saying anything bad about a company who sends parts first and asks questions later.

Would I call Comp for a Mopar related parts recommendation? From past experience probably not, I don't want to use a 292H or 110 lobe separation in everything, and that's what they always say I should be using. However when I've had a little problem they stepped right up.

I rebuilt two second hand Edelbrock 600s for a dual quad setup, and the kits were missing the accelerator pump gaskets. I called Edelbrock, and the guy sent me 18 of them

Would I call Edelbrock for a Mopar related parts recommendation? From past experience probably not unless I wanted to use a Performer RPM cam and a 750 on everything.

82.4% of phone calls to Mopar Performance were answered within 300 seconds on the 29th. On the 30th, 100% of all phone calls were answered within 300 seconds. As far as taking care of customers, just ask user torkrules,
Muscle Motors, or Compuflow what their recent experiences have been.

Decent customer service does exist out there, luck plays into it also, however in this day and age nobody can really blow off customers because once they are gone, they most likely aren't coming back.