Whats up with Summit?

I just had 1/2 a big order refunded, seems they are not taking money for parts they do not have in stock???

Too many companies have been unable to deliver when they say they will. I'm sure it hurts customer service to tell guys that are waiting for parts that their part won't be available when they were told it would be.

I would much rather have them send my money back so maybe I can source the parts elsewhere then have them hold it for who knows how long. I think it speaks highly of the organizations understanding of the auto parts industry these days.

The next reality many don't yet understand it that if something is back ordered, the chances of it having the same cost when it finally gets made are pretty questionable. If you bought part XX at a specific dollar amount because it was the best price, then it got back ordered, and a month later was back in stock but $10 higher priced (and $5 higher then someone else that had the part in stock) then it was when ordered, how would you feel? I'm betting you wouldn't have good words to say about Summit, or what ever company you ordered from.

Better to refund the money and let the customer find the part elsewhere. You may loose a few sales, but I suspect more guys will call you first, knowing if you don't have the part, or can't get the part, you will at least send back the money.
Gene

Better thanJegs who put 700.00 on my MasterCard for an ATI powerglide case that even ATI can’t tell me when it will be available. If I cancel my order I’m out of line.

Everything is a mess now. Everything. With no end in sight.

Just shop for cams, carbs, wheels, very limited stock on anything. Glad I bit the bullet last year and built my short block. Looks like it'll be a while b/4 I can get a cam and lifters.

An understatement IMO, and I am not sure we have even seen the worst of it yet.

Same way in the HD truck parts world - LOTS of manufacturers cannot furnish parts or components. Covid has messed-up the entire parts chain BIGTIME. Nobody knows when we will start to correct either - seems to be getting worse.

You could always ask Summit, but that wouldn't help your post count