Moparts
MCB trim restoration... what a joke.
Posted By: CANDK
MCB trim restoration... what a joke. - 03/26/08 06:23 AM
We had a time crunch restoration going, and needed a decent finish panel in a (relative) hurry. This was for the 69 R/T in my sig.
I purchased a pretty nice panel from a member here, and sent it off to MCB for what was to be a (3 week turn time) restoration.
I know they dont anodize, I know you get what you pay for etc, so no need for commentary. The ONLY reason this was sent to them was the time crunch to get it back and on the car.
5+ weeks (and the day before the car goes to Vegas!), the panel arrives.
Absolute trash.
Helen Keller did the masking and painting.
Some guy with a spastic motor control disorder must have done the metal straightening, cause it actually looks worse than when it left.
The center reflector doesn't even fit into the recess, and every single dent and ding in the panel is still there.
My personal favorite is the fact that the panel went to them with all the brackets and center reflector with it, and came back as a shoddily restored piece of recycling, completely disassembled. The brackets were beadblasted and thrown in the box, the center reflector was as dirty as the day it came off the road. There's even old rivet ends still stuck in the aluminum from MCB dismantling it, and all the tangs that help hold the steel in place are bent every which way... Wonder how it's going to look after I have to tweak all the tangs around to reassemble it?
I know these guys are site sponsors, but I'm seriously considering a stop payment on my check.
Posted By: 1E2C
Re: MCB trim restoration... what a joke. - 03/26/08 07:10 AM
Good thing to know, sorry you had to suck it up for me to hear it though..
Posted By: Challenger 1
Re: MCB trim restoration... what a joke. - 03/26/08 11:22 AM
Think your big "time crunch" had anything to do with it. I hate when people don't plan ahead. MCB has done some real nice work for me. He called me several times to keep me informed.
Posted By: Clair
Re: MCB trim restoration... what a joke. - 03/26/08 02:10 PM
Posted By: quick77rt
Re: MCB trim restoration... what a joke. - 03/26/08 02:49 PM
I purchased a pretty nice panel from a member here, and sent it off to MCB for what was to be a (3 week turn time) restoration.
Yep that blows, but at the same time what do you expect?
Im a now type person, have been all my life.....this past year with my mopar has taught me more about patience then ive learned up to this point in life.
There is nothing like getting to one stage of a project, hit a snag and then waiting 3-4 6 weeks to proceed.
I feel for ya, but we all know what happens when you put a pie in a mircowave when it should of went in the oven....IT SUCKS!
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 03/26/08 03:03 PM
If my big 'time crunch' was an issue, and the thought of restoring a finish panel in 3 weeks strikes fear into your heart, tell me NO when I call to ask if you can do it. Don't take the job on, and then deliver junk.
The tail panel was at their shop on Feb 12th.
MCB told me "3 weeks, start to finish" in response to me asking what their turn time would be; I merely asked the question.
They kept it for 5+ weeks, and (after telling us it's 'shipping tomorrow' 3 different times), we finally arrived at a point where the part had to be shipped 2nd day air, at our expense.
The crux of the matter is that the panel was "restored" by MCB, yet looks like a pile of poo.
And of course, no one at MCB has called or emailed in regards to anything.
Posted By: Anonymous
Re: MCB trim restoration... what a joke. - 03/26/08 03:55 PM
Hearing this more and more these days. to bad you had to learn about it the hard way.
Mike
Posted By: Anonymous
Re: MCB trim restoration... what a joke. - 03/26/08 04:10 PM
If it is that bad, don't think I wouldn't stop payment on the check.Otherwise, you will never see one dollar of it back.
Posted By: 2abodymcodes
Re: MCB trim restoration... what a joke. - 03/26/08 05:17 PM
Hey, easy with the Helen Keller jokes,
Charlie Keller
Posted By: MCB Restorations
Re: MCB trim restoration... what a joke. - 05/15/08 01:57 AM
Karl, Let's be real here. There's no way you can tell me that panel was in worst shape after then before! Come on! There was some serious damage to that panel in the middle reflection section. Did you try to place it on your car prior to sending it to me? I've sent you emails telling you to send it back and I'll go through it again. I've even since bought a better core and offered to restore that for you, but you have not responded to those offers, so what's going on with that? As it stands right now you have a free panel since you cancelled the check and stuck UPS with the bill on this restoration. Call me at 810-395-7162 to resolve this, I no longer have your phone number on file. Matt @ MCB / Mopar Metal Restoration.
Posted By: Challenger 1
Re: MCB trim restoration... what a joke. - 05/15/08 11:30 AM
Quote:
Karl, Let's be real here. There's no way you can tell me that panel was in worst shape after then before! Come on! There was some serious damage to that panel in the middle reflection section. Did you try to place it on your car prior to sending it to me? I've sent you emails telling you to send it back and I'll go through it again. I've even since bought a better core and offered to restore that for you, but you have not responded to those offers, so what's going on with that? As it stands right now you have a free panel since you cancelled the check and stuck UPS with the bill on this restoration. Call me at 810-395-7162 to resolve this, I no longer have your phone number on file. Matt @ MCB / Mopar Metal Restoration.
Boy I don't know about people who don't respond, then to stick people with unpaid bills. What did UPS do to not get paid??? 
Posted By: 70challrtse
Re: MCB trim restoration... what a joke. - 05/15/08 11:48 AM
I have seen Matt's work in person and I thought it looked to be pretty darn nice. Matt himself seems to be a nice guy. But with that said Matt, why stir the crap after all this time? Ron
Posted By: klunick
Re: MCB trim restoration... what a joke. - 05/15/08 07:30 PM
Quote:
Hearing this more and more these days. to bad you had to learn about it the hard way.
Mike
I have never done business with MCB but I have with Mike. I have said it before and will say it again. You get what you pay for. With Mike, even though he is backed up, I have always got a better than expected product. And as others have said, patience in this hobby is mandatory. My neighbors wife said to me, "All I ever hear about is this barracuda of yours, when is it going to get on the road? My brothers would have had it on the road 6 weeks after they bought it." I simply told her, well you can either have it right or have it fast but you can't have both.
Posted By: AARCONV
Re: MCB trim restoration... what a joke. - 05/16/08 02:05 AM
sounds like he's reaching out 2 you and u did not respond back...so u got your money back...
Posted By: AZ_A12_BEE
Re: MCB trim restoration... what a joke. - 05/16/08 07:52 PM
Who is MCB?
Posted By: *440-6BBL*
Re: MCB trim restoration... what a joke. - 05/16/08 10:13 PM
Sure would like to see some pics so we can ponder them and help decide who's telling the truth here....
Posted By: Spike
Re: MCB trim restoration... what a joke. - 05/17/08 12:29 PM
Posted By: NTOLERANCE
Re: MCB trim restoration... what a joke. - 05/17/08 01:08 PM
Quote:
Sure would like to see some pics so we can ponder them and help decide who's telling the truth here....
I wouldnt have posted the complaint without posting pics of before and after.
Most of us take pics of everything nowadays.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 03:44 PM
This picture is the panel fresh out of the box on 3/26. You can see some of the bracketry in the background, so this is obviously prior to it being re-assembled and put on the car.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 03:47 PM
Same area, on the car.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 03:50 PM
2nd view of same area.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 04:00 PM
Fit around drivers taillight.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 04:05 PM
2nd view of drivers taillight.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 04:07 PM
Fit around passenger taillight.
Posted By: Anonymous
Re: MCB trim restoration... what a joke. - 05/22/08 04:16 PM
yes it looks like doo doo but it looks like he is offering to make it right.
Posted By: NITROUSN
Re: MCB trim restoration... what a joke. - 05/22/08 05:05 PM
I would like to see what it looked like before it was repaired.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 05:34 PM
Quote:
Karl, Let's be real here. There's no way you can tell me that panel was in worst shape after then before! Come on! There was some serious damage to that panel in the middle reflection section. Did you try to place it on your car prior to sending it to me? I've sent you emails telling you to send it back and I'll go through it again. I've even since bought a better core and offered to restore that for you, but you have not responded to those offers, so what's going on with that? As it stands right now you have a free panel since you cancelled the check and stuck UPS with the bill on this restoration. Call me at 810-395-7162 to resolve this, I no longer have your phone number on file. Matt @ MCB / Mopar Metal Restoration.
Since I took a month off of work to assemble this car and get it to Vegas, I've been pretty busy getting caught up. I left you messages on both your #'s the day the panel arrived, and didnt hear a word back except for a voicemail left on my home # while we were in Vegas. I called you back, left the same #'s you already had, and didnt hear anything back until UPS got involved. I also emailed you on 4/23 asking if there was going to be any attempt at resolving this... Didn't hear anything back till the 7th of May, via email.
BTW, our check was made payable to you, not UPS. We placed a stop payment on the check when we didnt hear anything back from you via email, cell phone, etc. and according to both our bank, as well as UPS, we were well within our rights to do so. UPS told us (after we'd already put the stop payment on the check), that they were not going to forward payment on to you until the matter was resolved. Unforunately UPS did send your payment on, and once that had happened, agreed to help us resolve the situation by contacting you on our behalf.
The panel was supposed to be restored, not just 'better' than the way it was sent to you... I could have made it 'better' here with a scuff pad and some black krylon, but I sent it to you to be RESTORED.
I actually purchased that panel from a board member. Once it arrived here, I held it up to the car with the taillight housings installed. With the exception of the areas around the ding in the drivers taillight corner, it fit pretty well. I have three huge .bmp pics of the panel on the car it came off of, seemed to fit that car rather well too. These weren't hand-made, individually-fitted-to-each-car-by-english-tinsmith parts, this is just regular old assembly line trim. The car itself had lower quarter patches, not full quarters put on it.
If the core was so rough, why didnt you express that upon receiving it? Why tell me that turn time would be three weeks, and it'd be restored, down to polishing the center reflector, if it wouldn't/couldn't be done?
You & I have conversed by email since your last post, and hopefully are somewhat closer to rectifying the matter, and if that can be done, great, and you'll be a stand up guy. Sorry if you dont agree with what we posted, but it's a pretty black & white issue to us.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 05:48 PM
Here's before pics... I had to resize these from 3mb+ files, so there's some resolution loss, but you get the idea.
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 05:50 PM
Posted By: CANDK
Re: MCB trim restoration... what a joke. - 05/22/08 05:52 PM
Close up of the center reflector and drivers taillight areas...
Posted By: 70challrtse
Re: MCB trim restoration... what a joke. - 05/22/08 08:59 PM
Quote:
Quote:
Karl, Let's be real here. There's no way you can tell me that panel was in worst shape after then before! Come on! There was some serious damage to that panel in the middle reflection section. Did you try to place it on your car prior to sending it to me? I've sent you emails telling you to send it back and I'll go through it again. I've even since bought a better core and offered to restore that for you, but you have not responded to those offers, so what's going on with that? As it stands right now you have a free panel since you cancelled the check and stuck UPS with the bill on this restoration. Call me at 810-395-7162 to resolve this, I no longer have your phone number on file. Matt @ MCB / Mopar Metal Restoration.
You & I have conversed by email since your last post, and hopefully are somewhat closer to rectifying the matter, and if that can be done, great, and you'll be a stand up guy. Sorry if you dont agree with what we posted, but it's a pretty black & white issue to us.
But have you called Matt as he suggested in his lone post here? Matt seems to me to be a very level headed and reasonable person - he won't go off on you like some might. I can almost guarantee that if you spoke with him this matter would be resolved to you guys' mutual satisfaction. Or if you wish, you can PM your phone # he will call you.
Posted By: B5 Bee
Re: MCB trim restoration... what a joke. - 05/22/08 10:24 PM
Quote:
BTW, our check was made payable to you, not UPS. We placed a stop payment on the check when we didnt hear anything back from you via email, cell phone, etc. and according to both our bank, as well as UPS, we were well within our rights to do so. UPS told us (after we'd already put the stop payment on the check), that they were not going to forward payment on to you until the matter was resolved. Unforunately UPS did send your payment on, and once that had happened, agreed to help us resolve the situation by contacting you on our behalf.
Why would UPS get involved? The situation is between you and MCB.
UPS had to forward the check, MCB is the customer that contracted UPS to collect payment from you, they have no right to hold it.
Hope you and Matt work this out.
Posted By: 6T6Cuda
Re: MCB trim restoration... what a joke. - 05/23/08 03:15 AM
That is why I do as much as I can myself...
https://board.moparts.org/ubbthreads/favl...amp;postmarker=Not perfect - but no one to blame but me... - It did take quite a bit of time (about a month of weekends to get it done) but...
Good luck...
Posted By: Triggerfish
Re: MCB trim restoration... what a joke. - 05/23/08 04:04 PM
Don't want to mention any names, but I had a trim resto shop do my Cuda trim & took over 6 months. He held me hostage by jacking up the price berore shipping. He scolded my friend who shipped him his NOS A990 grille for calling him after 6 months. Said, "didnt you read the rules about calling me that was posted on my website?" & hung up on my friend. Even jacked up the price on him as well as taking out all the rivets & disasembled it when he was specifically told not to.
We all make mistakes, but I sure appreciate reputable vendors who keep true to their word & work to resolve any disputes fairly. I try to go the extra mile in my printing business & appreciate it when others do so to rectify a situation.
Best of luck to you.
Posted By: nomore65BelvJim
Re: MCB trim restoration... what a joke. - 05/23/08 04:59 PM
Quote:
That is why I do as much as I can myself...
https://board.moparts.org/ubbthreads/favl...amp;postmarker=
Not perfect - but no one to blame but me... - It did take quite a bit of time (about a month of weekends to get it done) but...
Good luck...
thats one of the few things I have yet to attempt, but after seeing your thread I believe I will be adding another thing to my list of "not to be farmed out" items 
Posted By: 70challrtse
Re: MCB trim restoration... what a joke. - 05/23/08 09:57 PM
Quote:
Don't want to mention any names, but I had a trim resto shop do my Cuda trim & took over 6 months. He held me hostage by jacking up the price berore shipping. He scolded my friend who shipped him his NOS A990 grille for calling him after 6 months. Said, "didnt you read the rules about calling me that was posted on my website?" & hung up on my friend. Even jacked up the price on him as well as taking out all the rivets & disasembled it when he was specifically told not to.
We all make mistakes, but I sure appreciate reputable vendors who keep true to their word & work to resolve any disputes fairly. I try to go the extra mile in my printing business & appreciate it when others do so to rectify a situation.
Best of luck to you.
And customers put up with this? I don't care what the quality of the work product is, how could you feel good about yourself as a man by allowing a person hired to SERVE you to treat you that way?
Posted By: CANDK
Re: MCB trim restoration... - 05/23/08 11:17 PM
I had a really good conversation w/ Matt @ MCB this a.m., and wanted to share with all involved in this thread.
Matt certainly is going to rectify the issues we've had; he's actually neck deep in restoring a 2nd panel, that he located all on his own, in effort to make things right!
I want to be the 1st to admit that my original post was a little over the top, and perhaps if I had taken some time to digest everything prior to piping up here, I could have come up with a better way to put everything.
Matt is (as all of us are) pretty busy, and I know I have been since Vegas as well, however even when he could have told me to jump in a lake, he still talked at length with me about the issue, and came up with the best solution possible.
A lot of folks have used MCB in the past, without issue, and I dont want this issue that I had to reflect badly on Matt or his business; I think this is going to work out well, and anytime you have an issue with a company, thats all you can possibly hope for.
Thanks to all for the encouraging words!
Posted By: Triggerfish
Re: MCB trim restoration... - 05/24/08 12:10 AM
Good deal. Matt seems like a straight up guy & I'll have to check out his website (if he has one). I know there's a shop in calif called King of Trim & looks like they do great work, too.
Really nice psople to talk to as well.
Posted By: DaveDudek
Re: MCB trim restoration... - 05/24/08 12:21 AM
The grill in my Challenger was restored by MCB and we were really happy with the results.
Posted By: 70RT Charger
Re: MCB trim restoration... - 05/24/08 01:28 AM
Its good that you and Matt are working things out,but Cmon,Ray Charles could have done a better job than that!
Posted By: Darius
Re: MCB trim restoration... - 05/25/08 02:17 PM
Quote:
Good deal. Matt seems like a straight up guy & I'll have to check out his website (if he has one). I know there's a shop in calif called King of Trim & looks like they do great work, too.
Really nice psople to talk to as well.
Do you have contact info for this "King of Trim" place...???
Posted By: Triggerfish
Re: MCB trim restoration... - 05/25/08 04:10 PM
Posted By: 70Dodge
Re: MCB trim restoration... what a joke. - 05/26/08 02:26 AM
Matt did mine as well. I exchanged my original grill and had him restore my Headlight trim. Cost a little more than I expected, but I am very happy with the results.
Posted By: klunick
Re: MCB trim restoration... - 05/27/08 01:20 PM
Quote:
Quote:
Good deal. Matt seems like a straight up guy & I'll have to check out his website (if he has one). I know there's a shop in calif called King of Trim & looks like they do great work, too.
Really nice psople to talk to as well.
Do you have contact info for this "King of Trim" place...???
I am not going to tell folks not to do this, as I have bought things from him in the past. All I will say is you get what you pay for. In this instance, I got the upper and lower trunk trim for my 67 Barracuda from him. Cost, $1000. Issues were 2 small dimples that could and should have been straightened out with if a little QA were observed, and really sloppy paint applied to the center of the top piece. No one but me will probably ever notice either, but for $1000 I would expect the finished product to be immaculate. As stated before, Mike at AllTrim did the bezels and grill and I was lucky because He had them done already and I bought them straight out. He advertised them as 2 footers I believe. Mike is too critical of his work. I have looked at these things front and back and they are way better then factory and he must have meant 2 inches. Zero flaws.
Posted By: Anonymous
Re: MCB trim restoration... - 05/27/08 03:21 PM
I used a local guy for mine:
Came out pretty good...
