Eagle crankshafts?

Here is their response to me. They think it bas broke prior to installation. They are calling their product JUNK!
That is a strange place for a crack to happen. Usually, cracks will originate in corners or other stress-concentration points. Heat-related fatigue due to improper oiling will not be a single crack. It will look more like a spider web around the entire journal. That could possibly have been there prior to installation. Was the crank turned or modified prior to installation? If you had noticed that before installation, we could have replaced it easily.

Also, if you wanted an 8-bolt flange, why didn't you order it with an 8-bolt flange (part number 444241506760)?

We have never had oiling issues with our Chrysler cranks before, so I do not believe it is a design problem.


Here is my 2 emails back to them.
email 1...
Of course it wasn`t that way prior to install. Why,should your crankshafts be broken prior to install? it was a BRAND NEW crank with 150 miles on it. Luckily I shut it off when it started to hammer or it would have ruined my entire engine.. I got by with a 3,700 dollar repair bill instead of having to buy another brand new 440 stroked to a 500.
email 2.....
I know another person who races 440`s and shelled 2 of them with Eagle cranks and guess what? It`s between 1 and 2 crank journal! Just like mine but over a little farther. If you don`t want to hear my concern that is fine. I have posted my problem on several websites with pics of it and can post the previous email about it possibly having a crack prior to installation if you want? I just wanted you to be aware of the problem and thought maybe I could be a asset to you, your company and your product just by checking your product against other products and comparing them so you could get a better product for the public but I don`t think you are interested. Thanks for responding anyway.
ALL I CAN DO IS WARN EVERYONE TO CHECK THEIR CRANKS FOR A CRACK BETWEEN 1 AND AND 2 JOURNAL ON THE CRANKSHAFTS!!!!

Their latest response to me! I called customer service and they SAID the machine work WAS done overseas and this jerk sent me this!
I'm not going to get into a useless pissing match with you. I am part of customer service, and I know for a fact we do not tell anyone that because it is not true. Some initial machining is done overseas, but journal sizing and all critical machining is done here.

You obviously have made up your mind and there is no sense trying to convince you otherwise.

----- Original Message -----
From: cooter davenport
To: service@eaglerod.com
Sent: Thursday, February 25, 2010 11:18 AM
Subject: RE: I was wondering if all of your products were this good???

Customer service said all machining was done overseas

Why are you going nuclear on them at this point? It sounds like the customer service rep is asking reasonable questions at this point. All he said was that it was "possible" it was there before installation- not that it was definitively there. It's also an admission that perhaps they screwed up- what's wrong with that. Nobody makes 100% perfect products all the time.

Save the nuclear stuff until they come out and tell you it was your fault.

what are you talking about? I haven`t said anything wrong but calling the person a jerk from calling me out about a pissing match???Geeze. If it was important to them, they wouldn`t be like that but would rather want the part back to inspect it. Hell if it were up to me and it was my business, I would want it back, have it fluxed, see what the problem was, fix it and then install it in a 440 and just see how good it really is!!!!