I've used Jim's over the decades with never an issue, again I usually only buy from them things no one else has (used/NOS/etc), or are exclusive repros to Jim Patti only...I could care less about customer coddling, as long as your specific about the parts you want/payment terms, one shouldn't have problems, but dealing with Mopar customers can be quite ....eh, challenging at times....DAMHIK
Every Order_ Jim's gave me a price for the part and a price to ship. I agreed. He charged more to my card.
And customer service is his wife.