Previous Thread
Next Thread
Print Thread
Page 2 of 6 1 2 3 4 5 6
Re: "Quality is remembered long after price is forgotten!" [Re: sr4440] #796326
09/08/10 10:06 PM
09/08/10 10:06 PM
Joined: Jan 2003
Posts: 1,436
Oklahoma City OK
Cudajon Offline
pro stock
Cudajon  Offline
pro stock

Joined: Jan 2003
Posts: 1,436
Oklahoma City OK
Times are tough, money is tight. When someone steps up to spend money to get something done they expect service. This includes talking to them and explaining whats going on. If this takes a status call every week so be it. I have a MM stroker kit in my car and dealing with them was no hassle. However, a business is only as good as its last satisfied/dissatified customer and with the internet it don't take long for the word to get out.

Re: "Quality is remembered long after price is forgotten!" [Re: old_racer] #796327
09/08/10 10:20 PM
09/08/10 10:20 PM
Joined: Jul 2004
Posts: 19,317
State of confusion
T
Thumperdart Offline
I Live Here
Thumperdart  Offline
I Live Here
T

Joined: Jul 2004
Posts: 19,317
State of confusion
Quote:

also ,what happens' to the old parts, ie, cam,pushrods, springs etc. the parts have some value to someone.
thanks
Russ


I have to agree and that part slipped me.............would be nice to know about the "used" customers parts.


72 Dart 470 n/a BB stroker street car `THUMPER`...Check me out on FB Dominic Thumper for videos and lots of carb pics......760-900-3895.....
Re: "Quality is remembered long after price is forgotten!" [Re: Thumperdart] #796328
09/08/10 10:59 PM
09/08/10 10:59 PM
Joined: Feb 2007
Posts: 6,295
U.S.
M
moparniac Offline
master
moparniac  Offline
master
M

Joined: Feb 2007
Posts: 6,295
U.S.
WOW! lots of Muscle Motors issues lately... Kinda of a sticky topic here! I had a few issues in the past myself but I gave the original place the opportunity to make things right and they always did! I can see how MM would be conserned with that and not given the opportunity to make things right! seems like MM gave them $3700 back about regardless! Im not to sure many shops would do that... I think for situations like this its impossible to find the balance point of who owes who what and there will be no winner regarldess... just sayin!


Mopar Performance
Re: "Quality is remembered long after price is forgotten!" [Re: Thumperdart] #796329
09/08/10 11:06 PM
09/08/10 11:06 PM
Joined: Feb 2007
Posts: 352
Pennsylvania, USA
Big_Fish Offline
enthusiast
Big_Fish  Offline
enthusiast

Joined: Feb 2007
Posts: 352
Pennsylvania, USA
Wow, is all I can say. This is every enthusiests biggest fear when not behind the wheel (getting ripped off). Sounds pretty involved now with all the hands in the cookie jar to make it easy to resolve. But that's why we have a court system for that amount of loot involved. At 6 months I would have picked up my stuff and pulled out sensing issues on the horizon. Best of luck to both.

Re: "Quality is remembered long after price is forgotten!" [Re: Big_Fish] #796330
09/08/10 11:15 PM
09/08/10 11:15 PM
Joined: Nov 2003
Posts: 6,293
Rock Springs
Bob_Coomer Offline
master
Bob_Coomer  Offline
master

Joined: Nov 2003
Posts: 6,293
Rock Springs
Yea sure no one perfect
But to make mistake after mistake, after mistake, and sounds like a cover up.
How is it they never bother to check bearing clearances, and assembling techniques that a high school auto class would catch?
I can understand a few things that were listed but some are unforgivable from a person whom you trust to spend your hard earned money.
I dont blame him for sourcing the engine work elsewhere why would he? maybe he was afraid you would replace most of the engine, keep the parts again, and make him pay again? Who knows? Why would he trust you?
You gotta put your self in his shoe's, thing is they had no problem cashing his check, seemed they got what they wanted...
" I got mine, to h.e.l.l. with yours"
Not only did they botch the build, sounded like someone kept some parts and screwed up his six pack carbs to boot. Had to plead to get them back even.
Aint it funny how they seem to always answer the phone before the check gets cashed than after?


[color:"red"]65 Hemi Belvedere coming soon [/color]
[color:"#00FF00"]557" Indy engine 1.07 60ft 144mph in the 8th 2100 lbs package [/color]
Re: "Quality is remembered long after price is forgotten!" [Re: Bob_Coomer] #796331
09/08/10 11:42 PM
09/08/10 11:42 PM
Joined: Aug 2003
Posts: 3,245
Between a rock & a hard place
C
cudadoug Offline
master
cudadoug  Offline
master
C

Joined: Aug 2003
Posts: 3,245
Between a rock & a hard place
Take whatever side you feel, but there are two facts as both sides have spoken:

1) The motor was a mess. BUT...

2) I didn't see the OP saying he contacted MM when it dynoed so poorly. Or when he found all of the issues when taken apart.

I have to wonder how something got out the door like that at MM, BUT...they were never given a chance to fix it.

A no win for each party involved...

Re: "Quality is remembered long after price is forgotten!" [Re: cudadoug] #796332
09/08/10 11:51 PM
09/08/10 11:51 PM
Joined: Jul 2006
Posts: 4,595
On the south side of Nowhere
S
S/ST 3040 Offline
master
S/ST 3040  Offline
master
S

Joined: Jul 2006
Posts: 4,595
On the south side of Nowhere
My thinking goes like this........If you can't pay them to do the
job right, I don't expect they will do it right for FREE!

Re: "Quality is remembered long after price is forgotten!" [Re: S/ST 3040] #796333
09/09/10 12:59 AM
09/09/10 12:59 AM
Joined: Mar 2010
Posts: 939
glendora, ca.
D
Deepockets Offline
super stock
Deepockets  Offline
super stock
D

Joined: Mar 2010
Posts: 939
glendora, ca.
sure wish world blocks would man up on there bogus main stud deal, like MM did on this post.

Re: "Quality is remembered long after price is forgotten!" [Re: Deepockets] #796334
09/09/10 12:27 PM
09/09/10 12:27 PM
Joined: Dec 2005
Posts: 293
Kansas City Metro
M
mbogina Offline
enthusiast
mbogina  Offline
enthusiast
M

Joined: Dec 2005
Posts: 293
Kansas City Metro
while MM did "man up" and admit mistakes were made, it sure doesn't sound like the situation was ever really resolved to either parties satisfaction. The Mopar community is pretty solid, we don't need fractures like this that don't get resolved. What say Mike/Mark- can you guys get together on this?


Be a Rebel- Break the Laws of Physics!
Re: "Quality is remembered long after price is forgotten!" [Re: mbogina] #796335
09/09/10 03:03 PM
09/09/10 03:03 PM
Joined: Mar 2007
Posts: 9,336
South-Central (Sebring), FL
Commando1 Offline
master
Commando1  Offline
master

Joined: Mar 2007
Posts: 9,336
South-Central (Sebring), FL
Quote:

What say Mike/Mark- can you guys get together on this?



They don't need cheerleaders. They've both acted like adults about the situation so far.

Re: "Quality is remembered long after price is forgotten!" [Re: mbogina] #796336
09/09/10 03:05 PM
09/09/10 03:05 PM
Joined: Jul 2004
Posts: 4,384
Worst Weather USA
493_DART Offline
master
493_DART  Offline
master

Joined: Jul 2004
Posts: 4,384
Worst Weather USA
" I called over thirty times during a six week period, "

Re: "Quality is remembered long after price is forgotten!" [Re: S/ST 3040] #796337
09/09/10 03:40 PM
09/09/10 03:40 PM
Joined: Feb 2003
Posts: 1,095
Bloomington, Illernoise
cptn60 Offline
super stock
cptn60  Offline
super stock

Joined: Feb 2003
Posts: 1,095
Bloomington, Illernoise
Quote:

My thinking goes like this........If you can't pay them to do the
job right, I don't expect they will do it right for FREE!




This space available for rent
- [Re: cptn60] #796338
09/09/10 04:09 PM
09/09/10 04:09 PM
Joined: Aug 2006
Posts: 290
Cincinnati, Ohio
d7cook Offline
enthusiast
d7cook  Offline
enthusiast

Joined: Aug 2006
Posts: 290
Cincinnati, Ohio
If they screwed it up that bad I sure wouldn't take it back to them!

The worse part is admitting they took 20K to build a motor and didn't check the clearances.


1967 Coronet, 1989 Daytona tube chassis. Former cars, 66 Charger, 67 R/T, 69 Coronet, 67 Dart GT. -Banned for life from V8Buick.com-
Re: "Quality is remembered long after price is forgotten!" [Re: S/ST 3040] #796339
09/09/10 04:48 PM
09/09/10 04:48 PM
Joined: Dec 2004
Posts: 625
Florida-West Coast
Thor500 Offline
mopar
Thor500  Offline
mopar

Joined: Dec 2004
Posts: 625
Florida-West Coast
Quote:

My thinking goes like this........If you can't pay them to do the
job right, I don't expect they will do it right for FREE!




Thats the truth there! The only reason for the humbleness from Muscle Motors is because it was aired on this site IMO. I'll stick with 440Source and my local engine builder!

Re: - [Re: d7cook] #796340
09/10/10 12:55 AM
09/10/10 12:55 AM
Joined: Sep 2009
Posts: 2,325
Clinton Twp... north of Deetro...
L
Labratt Offline
Good Ol Randy B!
Labratt  Offline
Good Ol Randy B!
L

Joined: Sep 2009
Posts: 2,325
Clinton Twp... north of Deetro...
20 grand to build a JUNK motor???!!! I only paid $2500 to have mine built...and never had an issue,after 5 yrs. of ABUSE! Thank You Todd Fisher!!!(Todd440)

Last edited by Labratt; 09/10/10 12:58 AM.
Re: - [Re: Labratt] #796341
09/10/10 03:13 AM
09/10/10 03:13 AM
Joined: Jul 2005
Posts: 1,559
Oh
H
His and Her 69's Offline
pro stock
His and Her 69's  Offline
pro stock
H

Joined: Jul 2005
Posts: 1,559
Oh
Don't take this wrong Randy but you don't have a 572 motor with aftermarket block and some of his higher dollar parts either. You can build a 440 or 500 cu motor a LOT cheaper then 20 grand so your motor and his are totally different in cost etc.
I am Not taking sides on this but trying to look at it both ways.
I wouldn't be Happy if my 20 grand motor went south so soon but
I also would have tried to let MM make it right first before I spent another 7 or so grand again.
I have gotten parts and a LOT of advice from MM and Appreciate all they have helped me with.
I agree that the motor should NOT have had that many issue coming from MM either if all is correct in this post.
Stuff Happens Sometimes, We are Not All Perfect.
David

Re: - [Re: His and Her 69's] #796342
09/10/10 09:55 AM
09/10/10 09:55 AM
Joined: Jun 2003
Posts: 52,972
Romeo MI
MR_P_BODY Offline
Master
MR_P_BODY  Offline
Master

Joined: Jun 2003
Posts: 52,972
Romeo MI
One thing I dont understand is why dont you get a
build sheet with the engine on delivery... its like
they are going to fill in the blanks later.... the
person building the engine is/should be filling those
blanks in as he builds it... and I believe IF the
build sheet showed the numbers, that engine wouldnt
have made it to the dyno......... JMO
Plus I wouldnt be happy about not getting my parts back

Re: - [Re: MR_P_BODY] #796343
09/10/10 11:00 AM
09/10/10 11:00 AM
Joined: Jan 2003
Posts: 15,439
Val-haul-ass... eventually
B
BradH Offline
Taking time off to work on my car
BradH  Offline
Taking time off to work on my car
B

Joined: Jan 2003
Posts: 15,439
Val-haul-ass... eventually
My impression of MM has been pretty positive over the years, although I haven't done a lot of business with them (a cam or two, a set of heads, some misc. parts), so I don't know if this applies or not. However... I'm aware of more than one business that experienced growth faster than it was capable of supporting. The end result was that quality control, ability to meet promised / scheduled dates, etc. all were impacted significantly and customer satisfaction took a major hit as a result.

I hope this is not what's happening w/ Mike's operation, but it wouldn't be the first time a business has gone through this.

Re: - [Re: d7cook] #796344
09/10/10 11:22 AM
09/10/10 11:22 AM
Joined: Mar 2009
Posts: 1,169
Virginia Beach, VA
O
Old School Offline
super stock
Old School  Offline
super stock
O

Joined: Mar 2009
Posts: 1,169
Virginia Beach, VA
Quote:

If they screwed it up that bad I sure wouldn't take it back to them!

The worse part is admitting they took 20K to build a motor and didn't check the clearances.



same here!


68 cuda formula S 588" bb 5sp
70 CUDA CONVERT 500" 5SP (SUBLIME)
70 CUDA CONVERT 500" 5SP (PLUMCRAZY):TOO MUCH HORSEPOWER, IS ALMOST ENOUGH!
Re: - [Re: MR_P_BODY] #796345
09/10/10 12:18 PM
09/10/10 12:18 PM
Joined: Jan 2003
Posts: 32,394
Q
Quicktree Offline
I Win
Quicktree  Offline
I Win
Q

Joined: Jan 2003
Posts: 32,394
Quote:

One thing I dont understand is why dont you get a
build sheet with the engine on delivery... its like
they are going to fill in the blanks later.... the
person building the engine is/should be filling those
blanks in as he builds it... and I believe IF the
build sheet showed the numbers, that engine wouldnt
have made it to the dyno......... JMO
Plus I wouldnt be happy about not getting my parts back



and a complete inventory list of all customer parts being taken in should be done. and a complete list of parts/numbers and cost should be given to the customer at time of pick up / payoff.

Page 2 of 6 1 2 3 4 5 6






Powered by UBB.threads™ PHP Forum Software 7.7.1