Anyone knowledgeable about ROKUs??
#3007437
01/21/22 12:18 AM
01/21/22 12:18 AM
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Joined: Jan 2003
Posts: 16,894 Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,894
Between Houston & Galveston TX
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Having a connection issue with my Roku, seems to be a (now) common problem with no simple solution. I spent w-a-y too much time on the phone with xfinity and Roku today and got no where with either, so I thought I'd throw this out to you fine people before I go at them again. Internet/wifi is provided by xfinity. I have 6 other items in my apt that are connected to the wifi with no issues. As of 7:30 PM Wednesday night, Roku will no longer connect to my Wifi. I was right in the middle of watching something when POOF gone! It's done this before but I've always been able to reconnect. Weird thing (to me) was that the Roku wouldn't even find my WIFI when I'd run a scan. I'm in an apt, it would find everyone around me, but not mine. Went and bought a new one (express 4K+), and this new one finds my WiFi but still won't connect. Xfinity blames Roku, Roku blames Xfinity, you know the drill. Tried different settings, nothing makes a difference. Any suggestions? (as an aside, been using Roku for almost 10 yrs and this is the first major issue I've had with them)
John
The dream is dead, long live the dream.......😥
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Re: Anyone knowledgeable about ROKUs??
[Re: SattyNoCar]
#3007444
01/21/22 01:02 AM
01/21/22 01:02 AM
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Joined: Oct 2005
Posts: 5,003 WI
Dcuda69
master
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master
Joined: Oct 2005
Posts: 5,003
WI
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Disconnect power to everything. Wait a few minutes....reboot the modem. Reboot your router. Confirm you have internet connection. Your Roku will likely reconnect and work as designed. All of those devices have an IP address that will re-establish on a reboot
Last edited by Dcuda69; 01/21/22 01:04 AM.
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Re: Anyone knowledgeable about ROKUs??
[Re: Dcuda69]
#3007450
01/21/22 01:22 AM
01/21/22 01:22 AM
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Joined: Nov 2004
Posts: 16,631 On the run…
BloFish
I Live Here
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I Live Here
Joined: Nov 2004
Posts: 16,631
On the run…
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Disconnect power to everything. Wait a few minutes....reboot the modem. Reboot your router. Confirm you have internet connection. Your Roku will likely reconnect and work as designed. All of those devices have an IP address that will re-establish on a reboot that’s what I have to do from time to time.
It really doesn't matter whether you win or lose… as long as you look good doing it!
‘65 A100 ‘69 ‘Cuda ‘73 Vega GT ‘06 Mega Cab ‘14 Mercedes SLK
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Re: Anyone knowledgeable about ROKUs??
[Re: BloFish]
#3007478
01/21/22 06:56 AM
01/21/22 06:56 AM
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Joined: Jul 2003
Posts: 4,825 Holland MI Ottawa
2boltmain
master
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master
Joined: Jul 2003
Posts: 4,825
Holland MI Ottawa
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Disconnect power to everything. Wait a few minutes....reboot the modem. Reboot your router. Confirm you have internet connection. Your Roku will likely reconnect and work as designed. All of those devices have an IP address that will re-establish on a reboot that’s what I have to do from time to time. Yes YES YES. This is a typical issue with streaming TV tech. Disconnect power for 10-20 seconds from everything but ESPECIALLY your modem. I have 3 Roku devices in my home and occasionally one- just one will no longer connect.....until I unplug my modem for a slow count to ten then plug back in.
Keep old mopars alive.
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Re: Anyone knowledgeable about ROKUs??
[Re: 2boltmain]
#3007516
01/21/22 10:30 AM
01/21/22 10:30 AM
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Joined: Jan 2003
Posts: 16,894 Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,894
Between Houston & Galveston TX
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It might have saved time had I mentioned I tried disconnecting power NUMEROUS times to no avail. (sorry guys ). Matter of fact, I unplugged everything before I went to bed last night and plugged everything in this morning, no different. I've tried everything xfinity suggested, I've tried everything roku suggested, and nothing. I'm a little pissed right now. Thanks guys. Anybody wanna buy two rokus? This is what I keep getting.........
John
The dream is dead, long live the dream.......😥
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Re: Anyone knowledgeable about ROKUs??
[Re: SattyNoCar]
#3007518
01/21/22 10:35 AM
01/21/22 10:35 AM
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Joined: Nov 2003
Posts: 10,228 Colleyville
3hundred
I Live Here
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I Live Here
Joined: Nov 2003
Posts: 10,228
Colleyville
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John, have you tried pressing the connect button on your router when trying to connect? Sometimes it's the only way I can get my HP printer hooked up.
'68 Fury Convertible '69 300 Convertible '15 Durango 5.7 Hemi '16 300 S Hemi
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Re: Anyone knowledgeable about ROKUs??
[Re: Andrewh]
#3007542
01/21/22 11:23 AM
01/21/22 11:23 AM
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Joined: Jan 2003
Posts: 16,894 Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,894
Between Houston & Galveston TX
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Well, I got it working, but I'm still not convinced its fixed because I don't understand why what I did made a difference. I updated my password for xfinity. That's all I did. I changed it on xfinity, waited a moment, then tried Roku again and this time it worked. Yes, I was entering my old password correctly Security issue with old password? I dunno. Thanks for the help guys. And to answer Andrew, I was told the Roku works off of the 2.4ghz wifi, and the wifi mode needs to be set to 802.11 b,g,n . Mine was originally at 802.11 g.n . This was one of the first things I tried at the recommendation of Roku. It is still set at 'b.g.n' , I haven't changed it back.
John
The dream is dead, long live the dream.......😥
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Re: Anyone knowledgeable about ROKUs??
[Re: Andrewh]
#3007577
01/21/22 01:02 PM
01/21/22 01:02 PM
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Joined: Jan 2003
Posts: 16,894 Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,894
Between Houston & Galveston TX
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Thank you Andrew, the b.g.n. makes sense now. As for the password........ While troubleshooting this problem, I was accessing my xfinity on my phone. This morning I pulled up my xfinity account on my PC and got a warning from windows about needing to change my password, which I did. Like you said, it shouldn't affect logging into wifi, but since nothing else worked, I tried this new password on the roku and it seems to have worked. Seems to.
John
The dream is dead, long live the dream.......😥
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