Previous Thread
Next Thread
Print Thread
Page 2 of 5 1 2 3 4 5
Re: 440 Source sucks [Re: carnut68] #2972605
10/10/21 08:12 AM
10/10/21 08:12 AM
Joined: Oct 2003
Posts: 11,043
W. Kentucky
justinp61 Offline
I Live Here
justinp61  Offline
I Live Here

Joined: Oct 2003
Posts: 11,043
W. Kentucky
Originally Posted by carnut68
Originally Posted by Stanton
Why on earth would you buy through Ebay when you know who the actual source is ?!?!? You've just added an unnecessary link in the chain.
Exactly.


Read his post above, it explains how it happened.

I agree on calling them to see if they will exchange the parts, hopefully they'll take care of it.

Re: 440 Source sucks [Re: justinp61] #2972613
10/10/21 08:51 AM
10/10/21 08:51 AM
Joined: Feb 2005
Posts: 18,431
PA.
pittsburghracer Offline
"Little"John
pittsburghracer  Offline
"Little"John

Joined: Feb 2005
Posts: 18,431
PA.


I hate seeing only one side of the story especially with a company I have known to go above and beyond at times. Personally if it was a 20.00 fitting it would be in my fitting box and probably used on another project. If you would see the box of spare nuts, bolts, and fittings I keep in my trailer just in case you would think I’m nuts. But it’s helped myself and friends keep racing many a race.


1970 Duster
Edelbrock headed 408
6.143@110.85 mph
9.73@135.05 mph shifting at 6700 RPM
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: 440 Source sucks [Re: pittsburghracer] #2972625
10/10/21 09:38 AM
10/10/21 09:38 AM
Joined: Feb 2005
Posts: 4,226
Prospect, PA
BSB67 Offline
master
BSB67  Offline
master

Joined: Feb 2005
Posts: 4,226
Prospect, PA
Originally Posted by pittsburghracer


I hate seeing only one side of the story especially with a company I have known to go above and beyond at times. Personally if it was a 20.00 fitting it would be in my fitting box and probably used on another project. If you would see the box of spare nuts, bolts, and fittings I keep in my trailer just in case you would think I’m nuts. But it’s helped myself and friends keep racing many a race.


Same.

Think about where our Mopar hobby would be without them.

There are some consequences for how easy and convient our hobby has become. But we are a cake and eat it too society. Just need to decide how you choose to manage through it.

Re: 440 Source sucks [Re: SomeCarGuy] #2972627
10/10/21 09:44 AM
10/10/21 09:44 AM
Joined: Jan 2003
Posts: 7,093
Benton, IL.
D
DaveRS23 Offline
master
DaveRS23  Offline
master
D

Joined: Jan 2003
Posts: 7,093
Benton, IL.
Originally Posted by SomeCarGuy
Originally Posted by DaveRS23
Originally Posted by moparmarks
To send the wrong part and then hide behind a "no return policy" is total BS. Not only should they send the correct part but they should also pay the return shipping on the wrong part.
That is how GOOD business is done. I don't care who they are.


I do not disagree with you at all. And I read a good number of posts on here from guys that feel the same way that you do. There are threads about Jegs, Summit, UPS, RockAuto, FedEx, Ebay, etc. Virtually every major supplier/shipper has had some mud thrown their way on this board. And much of it may have been rightly deserved.

I just wish you guys luck discontinuing use of major suppliers over a single $20 issue. And as mentioned above, there are additional avenues to try. If $20 (or the principle of the matter) is more important than your time to chase it.



Why don’t you donate 20 bucks to 440 Source? Easy to blow off this guy getting screwed like a tied goat when you don’t have skin in the game. This is business, not a charity. Do you shake down your customers and give them this line about needing you?


That is a jcc kind of response. It makes no sense because it misses the central point.


KOS
Re: 440 Source sucks [Re: DaveRS23] #2972654
10/10/21 10:47 AM
10/10/21 10:47 AM
Joined: Jan 2003
Posts: 7,451
Albany, NY
67SATisfaction Offline
The member whose name is actually Art
67SATisfaction  Offline
The member whose name is actually Art

Joined: Jan 2003
Posts: 7,451
Albany, NY
Originally Posted by DaveRS23
... this is another case of cutting off your nose to spite your face. Not considering 440 Source *or any other competitive supplier* for future purchases does the buyer far more damage than it does the offending supplier. But if it makes you feel good, go ahead. And trying to rally others to that position will likely fall on deaf ears, too. Which is the only reason to post a bad experience.

We recently had a less than stellar experience with 440 Source, too. But to cut them off would cause us more problems than them. And would fix nothing.

Good luck to the OP with his other suppliers. If he takes this tact with all of them, he will run out of suppliers because no one is perfect. Especially today.



Did you tell 440 Source about your "less than stellar" experience? .. I wonder what their reaction was..
The OP didn't say he will stop buying from "any other competitive supplier".. ? That's exactly his point - he will go elsewhere.

It makes sense to engage the vendor, especially if the mistake is the first time. What I notice is that the problem was caused entirely by 440 Source. *They* sent *him* the wrong part. He gave them a chance to correct the mistake. They blocked the attempt. How is that even close to being something a customer would accept and say "OK, I'll just throw that money away and order again because I need them more than they need me", or a business owner thinks "I got my customer's money, but my mistake is his problem now, he needs me more than I need him."

- As a business operator, would you not care what quality of service you or your employees provide your customers? Would you like to hear your customers make excuses for you?
- As a customer, are you happy to see a business take your money, make a mistake, and care nothing for making it right, offer no correction? Tell you what, please PayPal me $20 and I'll send you nothing.
- Why would I even entertain buying from a vendor who doesn't accept returns? What does that say about their ability to offer a service they consider reliable?

.. have Millennials finally taken over the entire industry and honestly find it too stressful and time-consuming to operate a business with any degree of service? LOL

If there is no pushback on poor customer service, it will continue.
Cheers,
- Art




Last edited by 67SATisfaction; 10/10/21 10:48 AM.

1965 Satellite hardtop 361/2bbl, console 727, open 2.76
1967 Satellite convert 383/4bbl, column 727, open 3.23
1975 Maserati Bora, US spec 4.9L DOHC hemi V8, 5-spd ZF man
1977 Maserati Khamsin, Euro spec 4.9L DOHC hemi V8, 5-spd ZF man
1982 Alfa Romeo GTV6, 2.5L SOHC hemi V6, 5-spd man transaxle
2007 Aston Martin DB9, 6.0L DOHC V12, 6spd man transaxle
Re: 440 Source sucks [Re: 67SATisfaction] #2972693
10/10/21 12:32 PM
10/10/21 12:32 PM
Joined: Jan 2003
Posts: 7,093
Benton, IL.
D
DaveRS23 Offline
master
DaveRS23  Offline
master
D

Joined: Jan 2003
Posts: 7,093
Benton, IL.
Again, someone who misses the central point of my post which is that discontinuing doing business with a major supplier over a single $20 issue is a short road to no suppliers at all. I did not suggest that the OP do nothing and eat the problem. Just the opposite. Contact 440 Source DIRECTLY and see how that works out. Besides, deciding to never do business with them again and posting on here before doing that could be jumping the gun anyway.

"$19.27 That was the amount they turned me away from me ever purchasing another thing from them."


KOS
Re: 440 Source sucks [Re: TX9H6E4CUDA] #2972703
10/10/21 01:03 PM
10/10/21 01:03 PM
Joined: Jul 2008
Posts: 25,211
Florida STAYcation
dOc - 3.0 ! Offline
Village idiot #1
dOc - 3.0 !  Offline
Village idiot #1

Joined: Jul 2008
Posts: 25,211
Florida STAYcation
Originally Posted by TX9H6E4CUDA
Not if the seller marks that they are not accepting returns. I thought they would of taken care of this but I had to go to PayPal to get something done.


So tX .....if the seller sends you a set of main bearings instead of the rod bearings you ordered......... eBay wont step in ?


tsk ..... Village idiot huh ? .... come out from your hiding place and let us GO .... tow 2 TOE ! biggrin
Re: 440 Source sucks [Re: dOc - 3.0 !] #2972742
10/10/21 03:09 PM
10/10/21 03:09 PM
Joined: Feb 2015
Posts: 1,496
CA
C
crackedback Offline
pro stock
crackedback  Offline
pro stock
C

Joined: Feb 2015
Posts: 1,496
CA
Originally Posted by dOc 3.0 !
Originally Posted by TX9H6E4CUDA
Not if the seller marks that they are not accepting returns. I thought they would of taken care of this but I had to go to PayPal to get something done.


So tX .....if the seller sends you a set of main bearings instead of the rod bearings you ordered......... eBay wont step in ?


You don't have to go to paypal to correct, call the vendor direct. Simple

Whatever setting is in the ebay system, Ebay MUST adhere to those decisions. Ebay watches out for ebay, same as paypal.

If you call direct and they push you off, then you might have exhausted your available remedies. Then go to paypal. Same as why buy through ebay if you KNEW who the vendor was before buying. Just go direct, plus it's probably better for the vendor as well in the form of margins on a sale. Plus, if you use a credit card to pay, you have an additional level of protection.

Hope you get it straightened out.


Last edited by crackedback; 10/10/21 03:10 PM.
Re: 440 Source sucks [Re: TX9H6E4CUDA] #2972886
10/10/21 10:01 PM
10/10/21 10:01 PM
Joined: Jan 2003
Posts: 19,184
San Jose,CA
migsBIG Online happy
I Live Here
migsBIG  Online Happy
I Live Here

Joined: Jan 2003
Posts: 19,184
San Jose,CA
Bummer you had bad luck with them. I miss the days when Branden owned and operated the company. Nice guy and even bought some products. Not a big deal, but it would have been better if they had reached out to you and explained it. Hope you get your fittings.

Re: 440 Source sucks [Re: TX9H6E4CUDA] #2972908
10/11/21 05:30 AM
10/11/21 05:30 AM
Joined: Jan 2003
Posts: 10,926
Berlin, N.J.
A
abodyjoe Offline
I Live Here
abodyjoe  Offline
I Live Here
A

Joined: Jan 2003
Posts: 10,926
Berlin, N.J.
Originally Posted by TX9H6E4CUDA
Originally Posted by Cab_Burge
Originally Posted by Dcuda69
Originally Posted by Stanton
Why on earth would you buy through Ebay when you know who the actual source is ?!?!? You've just added an unnecessary link in the chain.


This was my immediate thought when I read the initial post. Why in the hell wouldn't you buy right from the seller and leave ebay out of it?
Maybe he was trying to save some money, pennies probably shruggy


Nope not one bit was I trying to be cheap. I wanted to explore what options are out there for the heater fittings and saw these brass ones. I ordered them and after the order I noticed it was 440source. I was not trying to be a penny pincher, I was wanting brass ones and paid more then the steel ones.




it doesn't matter if you were trying to be cheap or not. they sent the wrong part and should make it right. they pull that crap with me i wouldn't do business with them again either. it would be stupid to. don't know how some can justify that.. thats just crazy.. places doing this crap need to be called out...


It's better to keep your mouth shut and give the impression that you're stupid than to open it and remove all doubt.

www.MoparMisfits.com
Re: 440 Source sucks [Re: abodyjoe] #2972911
10/11/21 06:13 AM
10/11/21 06:13 AM
Joined: Dec 2013
Posts: 3,647
Wichita
G
GY3 Online content
master
GY3  Online Content
master
G

Joined: Dec 2013
Posts: 3,647
Wichita
I've posted my experience with 440Source here before.

Despite me having their heads, water pump, housing, pulley, etc., having great success with their parts and even defending them regularly, I had one of their balancers come apart. After ignoring my e-mails, I posted about it on here and they played the blame game. Former employee got the e-mail, blah, blah. I'm done with them as well.

You'd think that someone that has their parts on a car that torture tests them like I do and is willing to give them positive feedback would be treated a little better.

F 440Source.

Last edited by GY3; 10/11/21 06:14 AM.

'63 Dodge 330
11.19 @ 121 mph
Pump gas, n/a, through the mufflers on street tires with 3.54's. 3,600 lbs.
10.01 @ 133mph with a 250 shot of nitrous an a splash of race gas. 1.36 60 ft. 3,700 lbs.

Re: 440 Source sucks [Re: migsBIG] #2972913
10/11/21 06:29 AM
10/11/21 06:29 AM
Joined: Feb 2005
Posts: 4,226
Prospect, PA
BSB67 Offline
master
BSB67  Offline
master

Joined: Feb 2005
Posts: 4,226
Prospect, PA
Originally Posted by migsBIG
I miss the days when Branden owned and operated the company. Nice guy and even bought some products..


Some people on this forum really disliked Brandon.

Re: 440 Source sucks [Re: abodyjoe] #2972923
10/11/21 07:44 AM
10/11/21 07:44 AM
Joined: Jan 2003
Posts: 12,446
Marion, South Carolina [><]
an8sec70cuda Offline
I Live Here
an8sec70cuda  Offline
I Live Here

Joined: Jan 2003
Posts: 12,446
Marion, South Carolina [><]
Originally Posted by abodyjoe




it doesn't matter if you were trying to be cheap or not. they sent the wrong part and should make it right. they pull that crap with me i wouldn't do business with them again either. it would be stupid to. don't know how some can justify that.. thats just crazy.. places doing this crap need to be called out...



EXACTLY.


CHIP
'70 hemicuda...8 sec street car
'69 road runner 440 w/ Indy SRs
'69 road runner 440-6, 4 speed...Dad's ride
'71 Demon 340 resto project
'06 GMC 2500HD LBZ Duramax...toy hauler
'16 Grand Caravan SXT...baby hauler
Re: 440 Source sucks [Re: an8sec70cuda] #2972950
10/11/21 09:19 AM
10/11/21 09:19 AM
Joined: Feb 2005
Posts: 18,431
PA.
pittsburghracer Offline
"Little"John
pittsburghracer  Offline
"Little"John

Joined: Feb 2005
Posts: 18,431
PA.
Originally Posted by an8sec70cuda
Originally Posted by abodyjoe




it doesn't matter if you were trying to be cheap or not. they sent the wrong part and should make it right. they pull that crap with me i wouldn't do business with them again either. it would be stupid to. don't know how some can justify that.. thats just crazy.. places doing this crap need to be called out...



EXACTLY.





We still didn’t see the ad. Before I burn a vendor to the ground I like to see both sides of the story.


1970 Duster
Edelbrock headed 408
6.143@110.85 mph
9.73@135.05 mph shifting at 6700 RPM
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: 440 Source sucks [Re: BSB67] #2973004
10/11/21 11:23 AM
10/11/21 11:23 AM
Joined: Sep 2003
Posts: 15,113
north of coder
moparx Offline
"Butt Crack Bob"
moparx  Offline
"Butt Crack Bob"

Joined: Sep 2003
Posts: 15,113
north of coder
Originally Posted by BSB67
Originally Posted by migsBIG
I miss the days when Branden owned and operated the company. Nice guy and even bought some products..


Some people on this forum really disliked Brandon.



who owns them now ?
beer

Re: 440 Source sucks [Re: TX9H6E4CUDA] #2973038
10/11/21 12:35 PM
10/11/21 12:35 PM
Joined: Jun 2004
Posts: 725
Carson City, NV
440sourcedotcom Offline
super stock
440sourcedotcom  Offline
super stock

Joined: Jun 2004
Posts: 725
Carson City, NV
Originally Posted by TX9H6E4CUDA
$19.27

That was the amount they turned me away from me ever purchasing another thing from them. I purchased some brass heater hose fittings off eBay from them. They had the correct size description and application listed in the description. I purchased them on Sept 20 using PayPal and waited for them to arrive.

Well when they arrived and I had received the wrong sized ones. No big deal I started a return, explained what was wrong in the return and waited. No response

Contacted eBay and they asked me to send them a message through eBay to see if they would respond to that. I sent a nice message explaining what was wrong and just wanted it corrected...nothing, no response

I talked to eBay and they just informed me that 440source is no longer accepting returns. There is nothing much they can do

I now have started a claim with PayPal.

Yes I understand it's not a large amount but I just wanted the correct part. The pieces are unused and I wanted to send them back for the correct ones.....nope. It's sad to see a company in a nitch markets to not provide good customer service, provide the correct part, or have a return policy when they send you the incorrect part.




We responded to your message on ebay within 1 day with the following exact text (cut and pasted from our ebay message:)

"Hi Jim, yes we sell hundreds of sets of those and don't normally have any problems with the threads. Can you send a clear picture of the threads? We can compare your set to what we have on the shelf and see if there is some kind of defect. Also, can you chase the threads in a die to clean them up?"

You did not send any pictures of what you were describing, so that we could get an idea of what was going on. You did not respond at all to the idea of possibly chasing the threads to clean them up, a solution which would likely solve the issue in less than 2 minutes.

Instead, we received the following message from you:

"OK 440 source, U haven't answered so I will have to stop payment on the items & you can then tell me how to return them to you. They look good but DO NOT HAVE CUT THREADS."

Then you filed a dispute with Paypal.

If you would have shown us what you were talking about, and the item was proven to be defective in some way, we would have sent a replacement right away at no cost to you.

Likely paypal will allow you to keep the item and your payment for it. This happens often on ebay and forces the prices higher for everyone else.

Please feel free to use other suppliers for your Mopar needs in the future.

Re: 440 Source sucks [Re: 440sourcedotcom] #2973083
10/11/21 03:27 PM
10/11/21 03:27 PM
Joined: Feb 2005
Posts: 18,431
PA.
pittsburghracer Offline
"Little"John
pittsburghracer  Offline
"Little"John

Joined: Feb 2005
Posts: 18,431
PA.


Ohhhhhh boy. Another side to the story.


1970 Duster
Edelbrock headed 408
6.143@110.85 mph
9.73@135.05 mph shifting at 6700 RPM
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: 440 Source sucks [Re: 440sourcedotcom] #2973084
10/11/21 03:30 PM
10/11/21 03:30 PM
Joined: Jan 2003
Posts: 7,451
Albany, NY
67SATisfaction Offline
The member whose name is actually Art
67SATisfaction  Offline
The member whose name is actually Art

Joined: Jan 2003
Posts: 7,451
Albany, NY
Originally Posted by 440sourcedotcom

We responded to your message on ebay within 1 day with the following exact text (cut and pasted from our ebay message:)

"Hi Jim, yes we sell hundreds of sets of those and don't normally have any problems with the threads. Can you send a clear picture of the threads? We can compare your set to what we have on the shelf and see if there is some kind of defect. Also, can you chase the threads in a die to clean them up?"

You did not send any pictures of what you were describing, so that we could get an idea of what was going on. You did not respond at all to the idea of possibly chasing the threads to clean them up, a solution which would likely solve the issue in less than 2 minutes.

Instead, we received the following message from you:

"OK 440 source, U haven't answered so I will have to stop payment on the items & you can then tell me how to return them to you. They look good but DO NOT HAVE CUT THREADS."

Then you filed a dispute with Paypal.

If you would have shown us what you were talking about, and the item was proven to be defective in some way, we would have sent a replacement right away at no cost to you.

Likely paypal will allow you to keep the item and your payment for it. This happens often on ebay and forces the prices higher for everyone else.

Please feel free to use other suppliers for your Mopar needs in the future.


Thanks for chiming in,
This appears to be very reasonable customer service. It can take a little effort on both ends. Hope the OP can work with you.
- Art


1965 Satellite hardtop 361/2bbl, console 727, open 2.76
1967 Satellite convert 383/4bbl, column 727, open 3.23
1975 Maserati Bora, US spec 4.9L DOHC hemi V8, 5-spd ZF man
1977 Maserati Khamsin, Euro spec 4.9L DOHC hemi V8, 5-spd ZF man
1982 Alfa Romeo GTV6, 2.5L SOHC hemi V6, 5-spd man transaxle
2007 Aston Martin DB9, 6.0L DOHC V12, 6spd man transaxle
Re: 440 Source sucks [Re: 67SATisfaction] #2973087
10/11/21 03:44 PM
10/11/21 03:44 PM
Joined: Feb 2015
Posts: 1,496
CA
C
crackedback Offline
pro stock
crackedback  Offline
pro stock
C

Joined: Feb 2015
Posts: 1,496
CA
The thing with ebay as well is where exactly did that reply go.

I know the email that is in my ebay account I never check as I don't have access.

Re: 440 Source sucks [Re: TX9H6E4CUDA] #2973107
10/11/21 05:52 PM
10/11/21 05:52 PM
Joined: Jan 2003
Posts: 7,093
Benton, IL.
D
DaveRS23 Offline
master
DaveRS23  Offline
master
D

Joined: Jan 2003
Posts: 7,093
Benton, IL.
Some would call the OP's post and actions an OVERREACTION since the vendor seems quite ready to address the issue. If they were given the chance.

And all over $19.27. runaway


KOS
Page 2 of 5 1 2 3 4 5






Powered by UBB.threads™ PHP Forum Software 7.7.1