Read his post above, it explains how it happened.

I agree on calling them to see if they will exchange the parts, hopefully they'll take care of it.

I hate seeing only one side of the story especially with a company I have known to go above and beyond at times. Personally if it was a 20.00 fitting it would be in my fitting box and probably used on another project. If you would see the box of spare nuts, bolts, and fittings I keep in my trailer just in case you would think I’m nuts. But it’s helped myself and friends keep racing many a race.

Same.

Think about where our Mopar hobby would be without them.

There are some consequences for how easy and convient our hobby has become. But we are a cake and eat it too society. Just need to decide how you choose to manage through it.

That is a jcc kind of response. It makes no sense because it misses the central point.

Did you tell 440 Source about your "less than stellar" experience? .. I wonder what their reaction was..
The OP didn't say he will stop buying from "any other competitive supplier".. ? That's exactly his point - he will go elsewhere.

It makes sense to engage the vendor, especially if the mistake is the first time. What I notice is that the problem was caused entirely by 440 Source. *They* sent *him* the wrong part. He gave them a chance to correct the mistake. They blocked the attempt. How is that even close to being something a customer would accept and say "OK, I'll just throw that money away and order again because I need them more than they need me", or a business owner thinks "I got my customer's money, but my mistake is his problem now, he needs me more than I need him."

- As a business operator, would you not care what quality of service you or your employees provide your customers? Would you like to hear your customers make excuses for you?
- As a customer, are you happy to see a business take your money, make a mistake, and care nothing for making it right, offer no correction? Tell you what, please PayPal me $20 and I'll send you nothing.
- Why would I even entertain buying from a vendor who doesn't accept returns? What does that say about their ability to offer a service they consider reliable?

.. have Millennials finally taken over the entire industry and honestly find it too stressful and time-consuming to operate a business with any degree of service? LOL

If there is no pushback on poor customer service, it will continue.
Cheers,
- Art

Again, someone who misses the central point of my post which is that discontinuing doing business with a major supplier over a single $20 issue is a short road to no suppliers at all. I did not suggest that the OP do nothing and eat the problem. Just the opposite. Contact 440 Source DIRECTLY and see how that works out. Besides, deciding to never do business with them again and posting on here before doing that could be jumping the gun anyway.

"$19.27 That was the amount they turned me away from me ever purchasing another thing from them."

So tX .....if the seller sends you a set of main bearings instead of the rod bearings you ordered......... eBay wont step in ?

You don't have to go to paypal to correct, call the vendor direct. Simple

Whatever setting is in the ebay system, Ebay MUST adhere to those decisions. Ebay watches out for ebay, same as paypal.

If you call direct and they push you off, then you might have exhausted your available remedies. Then go to paypal. Same as why buy through ebay if you KNEW who the vendor was before buying. Just go direct, plus it's probably better for the vendor as well in the form of margins on a sale. Plus, if you use a credit card to pay, you have an additional level of protection.

Hope you get it straightened out.

Bummer you had bad luck with them. I miss the days when Branden owned and operated the company. Nice guy and even bought some products. Not a big deal, but it would have been better if they had reached out to you and explained it. Hope you get your fittings.

it doesn't matter if you were trying to be cheap or not. they sent the wrong part and should make it right. they pull that crap with me i wouldn't do business with them again either. it would be stupid to. don't know how some can justify that.. thats just crazy.. places doing this crap need to be called out...

I've posted my experience with 440Source here before.

Despite me having their heads, water pump, housing, pulley, etc., having great success with their parts and even defending them regularly, I had one of their balancers come apart. After ignoring my e-mails, I posted about it on here and they played the blame game. Former employee got the e-mail, blah, blah. I'm done with them as well.

You'd think that someone that has their parts on a car that torture tests them like I do and is willing to give them positive feedback would be treated a little better.

F 440Source.

Some people on this forum really disliked Brandon.

EXACTLY.

We still didn’t see the ad. Before I burn a vendor to the ground I like to see both sides of the story.

who owns them now ?

We responded to your message on ebay within 1 day with the following exact text (cut and pasted from our ebay message:)

"Hi Jim, yes we sell hundreds of sets of those and don't normally have any problems with the threads. Can you send a clear picture of the threads? We can compare your set to what we have on the shelf and see if there is some kind of defect. Also, can you chase the threads in a die to clean them up?"

You did not send any pictures of what you were describing, so that we could get an idea of what was going on. You did not respond at all to the idea of possibly chasing the threads to clean them up, a solution which would likely solve the issue in less than 2 minutes.

Instead, we received the following message from you:

"OK 440 source, U haven't answered so I will have to stop payment on the items & you can then tell me how to return them to you. They look good but DO NOT HAVE CUT THREADS."

Then you filed a dispute with Paypal.

If you would have shown us what you were talking about, and the item was proven to be defective in some way, we would have sent a replacement right away at no cost to you.

Likely paypal will allow you to keep the item and your payment for it. This happens often on ebay and forces the prices higher for everyone else.

Please feel free to use other suppliers for your Mopar needs in the future.

Ohhhhhh boy. Another side to the story.

Thanks for chiming in,
This appears to be very reasonable customer service. It can take a little effort on both ends. Hope the OP can work with you.
- Art

The thing with ebay as well is where exactly did that reply go.

I know the email that is in my ebay account I never check as I don't have access.

Some would call the OP's post and actions an OVERREACTION since the vendor seems quite ready to address the issue. If they were given the chance.

And all over $19.27.