GRRRR..Rock Auto!!
#2968996
10/01/21 02:17 AM
10/01/21 02:17 AM
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Joined: Jul 2004
Posts: 12,812 Tulsa, Oklahoma
Wagonmaster
OP
I Live Here
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OP
I Live Here
Joined: Jul 2004
Posts: 12,812
Tulsa, Oklahoma
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"On the 23rd of September, I placed an order with you. it is # 187451243 . I paid almost $30 for 2nd day shipping. I still have not received part of the order. What gives? I need these parts. It has been a week!! Perry Litchfield" [Ticket#100164880] Missing/long shipment Online Sales RockAuto Customer Service Sep 30, 2021, 2:18 PM (10 hours ago) to me Hello, To review order details, check an order status, report a problem with your order, or arrange a return, please visit our Order Status & Returns page. For instructions, please see Help with Existing Orders. Thank you again for helping us keep our prices low by using our online resources, Rodney RockAuto Customer Service www.rockauto.com Perry Litchfield Sep 30, 2021, 2:36 PM (10 hours ago) So this means the almost $30 you charged me for 2nd day delivery is just money I have thrown away? Can you resend the parts?? Perry Litchfield Sep 30, 2021, 2:38 PM (10 hours ago) I have gone through the hoops in your "Order Status & Returns" forms. All to no avail. RockAuto Customer Service Sep 30, 2021, 2:47 PM (10 hours ago) to me Dear Mr. Litchfield, Thank you for your email. We’re sorry you did not receive your package on the date the carrier expected. Transit times and "Receive by" dates are estimates by the carrier and, while usually accurate, are not guaranteed by RockAuto. As a courtesy, we will refund you the difference between the shipping method that you ordered (2 Business Day Express / $12.99) and the shipping method that you received (Home Delivery / $8.99). This amount is $4. We will refund your original payment method within 3 business days. We will email you when the refund is issued. You should receive your package within the next few business days. You can continue to monitor the status of your order (or arrange a return should you decide that you no longer need the part(s) when they arrive) using our Order Status and Returns page. We apologize for the inconvenience. Thank you, Wyatt RockAuto Customer Service RockAuto HELP http://www.rockauto.com" NEVER again from Rock Auto. No customer service telephone. No help with shipping issues. I guess I should be happy I got $4. Package has been in Memphis, TN, for a week. FedEx acknowledges this. No answers from them either, as to why or a possible delivery date. Rant/vent over. Thank you.
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Re: GRRRR..Rock Auto!!
[Re: Wagonmaster]
#2969002
10/01/21 03:49 AM
10/01/21 03:49 AM
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Joined: Aug 2019
Posts: 9,429 Super Spudsville
Mr PotatoHead
Half Baked
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Half Baked
Joined: Aug 2019
Posts: 9,429
Super Spudsville
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Crap happens, I ordered three items from rock auto last week reg, shipping had all three in three days.
Hit and miss..... dont stress it.
STOP POTATO HATE!
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Re: GRRRR..Rock Auto!!
[Re: Mr PotatoHead]
#2969006
10/01/21 05:58 AM
10/01/21 05:58 AM
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Joined: Jan 2003
Posts: 28,596 Shopping @ HoBo Fright
340SIX
Doc Flappergas's Evil Twin
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Doc Flappergas's Evil Twin
Joined: Jan 2003
Posts: 28,596
Shopping @ HoBo Fright
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Crap happens, I ordered three items from rock auto last week reg, shipping had all three in three days.
Hit and miss..... dont stress it. Sounds like tge shipper. I bet Rick Auto in 2 days Fed Ex ground. Amazon waz,a month as they sat on the items befire they shipped,. Then packages just sat at shipper. Then shipper sat at one location, then half way here, then sat here at local warehouse befjre final delivery. 3 days shy of a month. Fed ex ground on another package from Amazon. Amazon sat on shipping then shipper lost it so 6 weeks. Now the US Mail says they are slowing down mail. My mail man takes 1 to 3 hours lunch brakes
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Re: GRRRR..Rock Auto!!
[Re: 70Duster]
#2969009
10/01/21 06:08 AM
10/01/21 06:08 AM
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Joined: Jul 2003
Posts: 4,764 Holland MI Ottawa
2boltmain
master
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master
Joined: Jul 2003
Posts: 4,764
Holland MI Ottawa
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I read in Jan of this year that Amazon and others CANNOT guarantee the shipping they state or the times you pay for. Next day is not next day. In fact if you pay extra for next day or 2 day you are NOT guaranteed arrival in the time YOU PAID FOR. So I simply pay the standard sipping and hope my item arrives when stated.
Keep old mopars alive.
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Re: GRRRR..Rock Auto!!
[Re: 70Duster]
#2969010
10/01/21 06:08 AM
10/01/21 06:08 AM
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Joined: Feb 2007
Posts: 5,438 Michigan
oldjonny
Don't argue with me.
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Don't argue with me.
Joined: Feb 2007
Posts: 5,438
Michigan
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Shipping is a total mess right now. Company I work for is really struggling to get material to build machines. Dates promised mean almost nothing anymore. I would not blame Rock Auto for this one.
Never, ever argue with an IDIOT. They will drag you to their level and then beat you with their years of experience
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Re: GRRRR..Rock Auto!!
[Re: 2boltmain]
#2969011
10/01/21 06:13 AM
10/01/21 06:13 AM
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Joined: Jul 2003
Posts: 4,764 Holland MI Ottawa
2boltmain
master
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master
Joined: Jul 2003
Posts: 4,764
Holland MI Ottawa
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In June of this year I ordered a resonator pipe for my 2000 Camry. Shipping was $24. 2 months later in August I went to order the EXACT same resonator pipe for my other 2000 Camry. (Yes I own 2) Now that shipping is $134!!!!!!!!!!!!!!!!!!!!!!!!!!! It took the customer rep 3 replies to my emails before he finally stated the freight companies have raised their rates on some shipments. Everything is crazy and changing for the worse by the month!!!!!! Buyers must beware and prepare!
Keep old mopars alive.
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Re: GRRRR..Rock Auto!!
[Re: Stanton]
#2969114
10/01/21 10:56 AM
10/01/21 10:56 AM
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Joined: Jul 2004
Posts: 12,812 Tulsa, Oklahoma
Wagonmaster
OP
I Live Here
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OP
I Live Here
Joined: Jul 2004
Posts: 12,812
Tulsa, Oklahoma
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Parts are for my car. I'm not blaming Rock Auto for the shipping, I am railing on the nonchalant attitude of their "customer service." I am all in FedEx's case - where the part still sits, as it has since last Saturday, in Memphis, TN, after receiving near $30 for 2 little boxes to be delivered "guaranteed" 2nd day. I could have driven and gotten the parts myself! I am done with internet ordering. I will just wait the wait on a local basis or walk/ride the bus.
Shipping Ground, 2 Business Day Express $ 28.97 Tax $ 7.94 Order Total $ 130.12 Visa -$ 130.12 Balance Due $ 0.00
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Re: GRRRR..Rock Auto!!
[Re: TJP]
#2969207
10/01/21 12:51 PM
10/01/21 12:51 PM
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Joined: Jun 2004
Posts: 3,372 St. Charles, MO
wingman
Uncreative Title
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Uncreative Title
Joined: Jun 2004
Posts: 3,372
St. Charles, MO
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If it something I'm not in a hurry on, I'll get it from Rock Auto or online. If I order it Saturday, I know I'll have it by next Saturday.
But if it's something I need ASAP, I'll go with the local parts house.
Shipping is too stressed right now--it's hit and miss.
1969 Dodge Coronet Super Bee 383 A4 1970 Plymouth Road Runner 440 FC7 (sold)
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Re: GRRRR..Rock Auto!!
[Re: Dcuda69]
#2969273
10/01/21 02:10 PM
10/01/21 02:10 PM
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Joined: Jan 2003
Posts: 8,392 Highland, MI.
Sunroofcuda
master
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master
Joined: Jan 2003
Posts: 8,392
Highland, MI.
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Sounds like the shipper to me. A few weeks ago I shipped vis FedEx Ground a muffler to a guy also in MI. - so from me to a customer maybe 80 miles away. Should have arrived to him next day. It took 8 business days. Went from me, to TN, then to NC, then to OH, then to the customer in Michigan eventually. NICE!
No Man With A Good Car Needs To Be Justified
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Re: GRRRR..Rock Auto!!
[Re: Sunroofcuda]
#2969296
10/01/21 03:33 PM
10/01/21 03:33 PM
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Joined: Apr 2004
Posts: 2,415 Connecticut
Ron_M
top fuel
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top fuel
Joined: Apr 2004
Posts: 2,415
Connecticut
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I gave up on RA after realizing that the shipping charges, estimated delivery times, and shipping locations were one big cluster and I wasn't really saving anything. Sure the parts prices are low, but to get it to you is roulette. Their website though is a great tool to get any idea of what's available. Get the part number and use the shopping function of google. Amazon, summit racing, and many others typically have the same parts slightly higher but in many cases free shipping.
Common sense is a flower that does not grow in everybody's garden
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Re: GRRRR..Rock Auto!!
[Re: Ron_M]
#2969331
10/01/21 04:40 PM
10/01/21 04:40 PM
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Joined: Jan 2005
Posts: 8,341 Crook County, ILL
Mastershake340
master
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master
Joined: Jan 2005
Posts: 8,341
Crook County, ILL
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Rock Auto has been a good resource for me, but I’ve found you have to be heads up about shipping. I’ve ordered things and thought as long as I’m doing that, I’ll also grab a couple Wix oil filters or an air filter. Sometimes that adds nothing to the shipping, other times I notice shipping is going to increase $10 so I go back and delete the filters from my order. They have multiple warehouses so if everything you want is in one location, it will go in one box. If it’s coming from different warehouses, you get charged shipping on multiple boxes. I find the shipping charges to usually be reasonable, but I hear others complaining about it. It must vary by what part of the country you are in. To northern IL is very reasonable.
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Re: GRRRR..Rock Auto!!
[Re: Ron_M]
#2969333
10/01/21 04:44 PM
10/01/21 04:44 PM
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Joined: Oct 2005
Posts: 4,941 WI
Dcuda69
master
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master
Joined: Oct 2005
Posts: 4,941
WI
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I gave up on RA after realizing that the shipping charges, estimated delivery times, and shipping locations were one big cluster and I wasn't really saving anything. Sure the parts prices are low, but to get it to you is roulette. Their website though is a great tool to get any idea of what's available. Get the part number and use the shopping function of google. Amazon, summit racing, and many others typically have the same parts slightly higher but in many cases free shipping. While I agree with most of this....there are plenty of cases where you can't beat RA. Example.....looking for pads/rotors for my truck. Looked on RA....they had a nice Raybestos kit for $xxxx. Took the part# went on Amazon/Google...no such kit. Found the pads/rotors separately but the price(w/free shipping) was no where NEAR RA even with shipping(we're talking $50+ difference). Had them in a couple days, still on the truck today. Shop around!
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Re: GRRRR..Rock Auto!!
[Re: Ron_M]
#2969336
10/01/21 04:47 PM
10/01/21 04:47 PM
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Joined: May 2019
Posts: 6,225 nowhere
Sniper
master
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master
Joined: May 2019
Posts: 6,225
nowhere
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I gave up on RA after realizing that the shipping charges, estimated delivery times, and shipping locations were one big cluster and I wasn't really saving anything. Sure the parts prices are low, but to get it to you is roulette. Their website though is a great tool to get any idea of what's available. Get the part number and use the shopping function of google. Amazon, summit racing, and many others typically have the same parts slightly higher but in many cases free shipping. I see this a lot, but if you use the tools RA gives you it's not too difficult to get everything you want from one warehouse for less than you can elsewhere. For example, I am in the process of converting my 51 Plymouth to disc brakes. With the exception of the custom caliper brackets I bought everything from RA. The cost was less, delivered (shipping and taxes included) than any local source before taxes. I shopped NAPA, Autozone and O'reilly's, small town so limited options for local sources. One thing to remember is that when you are looking at parts, if there is a little truck looking thing next to the part you are looking at it means that it ships from the same warehouse as a part already in your cart. See image for pinkish orange truck thing.
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Re: GRRRR..Rock Auto!!
[Re: Sniper]
#2969342
10/01/21 04:52 PM
10/01/21 04:52 PM
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Joined: Apr 2004
Posts: 2,415 Connecticut
Ron_M
top fuel
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top fuel
Joined: Apr 2004
Posts: 2,415
Connecticut
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Aware of it now, thank you
Last edited by Ron_M; 10/01/21 04:53 PM.
Common sense is a flower that does not grow in everybody's garden
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