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Whats up with Summit? #2914036
04/23/21 05:50 PM
04/23/21 05:50 PM
Joined: Aug 2019
Posts: 5,849
Super Spudsville
Mr PotatoHead Offline OP
Half Baked
Mr PotatoHead  Offline OP
Half Baked

Joined: Aug 2019
Posts: 5,849
Super Spudsville
I just had 1/2 a big order refunded, seems they are not taking money for parts they do not have in stock???


STOP POTATO HATE!
Re: Whats up with Summit? [Re: Mr PotatoHead] #2914063
04/23/21 06:59 PM
04/23/21 06:59 PM
Joined: Jan 2003
Posts: 8,279
Freeport IL USA
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poorboy Offline
master
poorboy  Offline
master
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Joined: Jan 2003
Posts: 8,279
Freeport IL USA
Too many companies have been unable to deliver when they say they will. I'm sure it hurts customer service to tell guys that are waiting for parts that their part won't be available when they were told it would be.

I would much rather have them send my money back so maybe I can source the parts elsewhere then have them hold it for who knows how long. I think it speaks highly of the organizations understanding of the auto parts industry these days.

The next reality many don't yet understand it that if something is back ordered, the chances of it having the same cost when it finally gets made are pretty questionable. If you bought part XX at a specific dollar amount because it was the best price, then it got back ordered, and a month later was back in stock but $10 higher priced (and $5 higher then someone else that had the part in stock) then it was when ordered, how would you feel? I'm betting you wouldn't have good words to say about Summit, or what ever company you ordered from.

Better to refund the money and let the customer find the part elsewhere. You may loose a few sales, but I suspect more guys will call you first, knowing if you don't have the part, or can't get the part, you will at least send back the money.
Gene

Re: Whats up with Summit? [Re: poorboy] #2914090
04/23/21 08:02 PM
04/23/21 08:02 PM
Joined: Feb 2005
Posts: 18,431
PA.
pittsburghracer Offline
"Little"John
pittsburghracer  Offline
"Little"John

Joined: Feb 2005
Posts: 18,431
PA.


Better thanJegs who put 700.00 on my MasterCard for an ATI powerglide case that even ATI can’t tell me when it will be available. If I cancel my order I’m out of line.


1970 Duster
Edelbrock headed 408
6.143@110.85 mph
9.73@135.05 mph shifting at 6700 RPM
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: Whats up with Summit? [Re: pittsburghracer] #2914193
04/24/21 02:34 AM
04/24/21 02:34 AM
Joined: Dec 2005
Posts: 7,232
Fulton County, PA
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CMcAllister Offline
Mr. Helpful
CMcAllister  Offline
Mr. Helpful
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Joined: Dec 2005
Posts: 7,232
Fulton County, PA
Everything is a mess now. Everything. With no end in sight.


If the results don't match the theory, change the theory.
Re: Whats up with Summit? [Re: CMcAllister] #2914206
04/24/21 06:12 AM
04/24/21 06:12 AM
Joined: Jun 2014
Posts: 1,953
Md.
C
carnut68 Offline
top fuel
carnut68  Offline
top fuel
C

Joined: Jun 2014
Posts: 1,953
Md.
Originally Posted by CMcAllister
Everything is a mess now. Everything. With no end in sight.
Just shop for cams, carbs, wheels, very limited stock on anything. Glad I bit the bullet last year and built my short block. Looks like it'll be a while b/4 I can get a cam and lifters.

Re: Whats up with Summit? [Re: CMcAllister] #2914497
04/24/21 07:50 PM
04/24/21 07:50 PM
Joined: Jan 2003
Posts: 11,397
Omaha Ne
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TJP Offline
I Live Here
TJP  Offline
I Live Here
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Joined: Jan 2003
Posts: 11,397
Omaha Ne
Originally Posted by CMcAllister
Everything is a mess now. Everything. With no end in sight.

An understatement IMO, and I am not sure we have even seen the worst of it yet. frown twocents

Re: Whats up with Summit? [Re: CMcAllister] #2914535
04/24/21 09:57 PM
04/24/21 09:57 PM
Joined: Jan 2003
Posts: 7,880
Highland, MI.
Sunroofcuda Offline
master
Sunroofcuda  Offline
master

Joined: Jan 2003
Posts: 7,880
Highland, MI.
Originally Posted by CMcAllister
Everything is a mess now. Everything. With no end in sight.


Same way in the HD truck parts world - LOTS of manufacturers cannot furnish parts or components. Covid has messed-up the entire parts chain BIGTIME. Nobody knows when we will start to correct either - seems to be getting worse.


No Man With A Good Car Needs To Be Justified
Re: Whats up with Summit? [Re: Mr PotatoHead] #2916802
04/29/21 11:50 PM
04/29/21 11:50 PM
Joined: Jan 2003
Posts: 2,261
central IL reg Nov 18, 1999
Stroker Offline
top fuel
Stroker  Offline
top fuel

Joined: Jan 2003
Posts: 2,261
central IL reg Nov 18, 1999
Originally Posted by Mr PotatoHead
I just had 1/2 a big order refunded, seems they are not taking money for parts they do not have in stock???


You could always ask Summit, but that wouldn't help your post count









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