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Whats up with Summit?
#2914036
04/23/21 06:50 PM
04/23/21 06:50 PM
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Joined: Aug 2019
Posts: 9,422 Super Spudsville
Mr PotatoHead
OP
Half Baked
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OP
Half Baked
Joined: Aug 2019
Posts: 9,422
Super Spudsville
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I just had 1/2 a big order refunded, seems they are not taking money for parts they do not have in stock???
STOP POTATO HATE!
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Re: Whats up with Summit?
[Re: Mr PotatoHead]
#2914063
04/23/21 07:59 PM
04/23/21 07:59 PM
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Joined: Jan 2003
Posts: 10,537 Freeport IL USA
poorboy
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 10,537
Freeport IL USA
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Too many companies have been unable to deliver when they say they will. I'm sure it hurts customer service to tell guys that are waiting for parts that their part won't be available when they were told it would be.
I would much rather have them send my money back so maybe I can source the parts elsewhere then have them hold it for who knows how long. I think it speaks highly of the organizations understanding of the auto parts industry these days.
The next reality many don't yet understand it that if something is back ordered, the chances of it having the same cost when it finally gets made are pretty questionable. If you bought part XX at a specific dollar amount because it was the best price, then it got back ordered, and a month later was back in stock but $10 higher priced (and $5 higher then someone else that had the part in stock) then it was when ordered, how would you feel? I'm betting you wouldn't have good words to say about Summit, or what ever company you ordered from.
Better to refund the money and let the customer find the part elsewhere. You may loose a few sales, but I suspect more guys will call you first, knowing if you don't have the part, or can't get the part, you will at least send back the money. Gene
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Re: Whats up with Summit?
[Re: poorboy]
#2914090
04/23/21 09:02 PM
04/23/21 09:02 PM
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Joined: Feb 2005
Posts: 20,154 PA.
pittsburghracer
"Little"John
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"Little"John
Joined: Feb 2005
Posts: 20,154
PA.
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Better thanJegs who put 700.00 on my MasterCard for an ATI powerglide case that even ATI can’t tell me when it will be available. If I cancel my order I’m out of line.
1970 Duster Edelbrock headed 408 5.984@112.52 422 Indy headed small block 5.982@112.56 mph 9.42@138.27
Livin and lovin life one day at a time
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Re: Whats up with Summit?
[Re: CMcAllister]
#2914206
04/24/21 07:12 AM
04/24/21 07:12 AM
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Joined: Jun 2014
Posts: 3,158 Md.
carnut68
master
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master
Joined: Jun 2014
Posts: 3,158
Md.
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Everything is a mess now. Everything. With no end in sight. Just shop for cams, carbs, wheels, very limited stock on anything. Glad I bit the bullet last year and built my short block. Looks like it'll be a while b/4 I can get a cam and lifters.
America First!
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Re: Whats up with Summit?
[Re: CMcAllister]
#2914535
04/24/21 10:57 PM
04/24/21 10:57 PM
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Joined: Jan 2003
Posts: 8,392 Highland, MI.
Sunroofcuda
master
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master
Joined: Jan 2003
Posts: 8,392
Highland, MI.
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Everything is a mess now. Everything. With no end in sight. Same way in the HD truck parts world - LOTS of manufacturers cannot furnish parts or components. Covid has messed-up the entire parts chain BIGTIME. Nobody knows when we will start to correct either - seems to be getting worse.
No Man With A Good Car Needs To Be Justified
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