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Well I doubt I'll ever buy a new Chrysler again. #2893770
02/27/21 04:02 PM
02/27/21 04:02 PM
Joined: Apr 2003
Posts: 12,188
Looking for a way out of Middl...
IMGTX Offline OP
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IMGTX  Offline OP
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Looking for a way out of Middl...
Wife and I bought a 2014 Jeep and paid a pretty good penny for the lifetime warranty. Maxcare was the name I believe.

I took it in to get a driveshaft replaced and some bushings in the rear end replaced which should have been covered under the warranty.

They replaced the driveshaft but said the bushings were declined because it was considered a normal wear & tear item. I can't find the original sales brochure but I am pretty sure it said it covered the suspension for life.

I realize that eventually they would say the XYZ repair was worth more than the car and pass on the repair but I didn't figure they would just make excuses to not cover repairs that were supposed to be covered.

I called to complain and it was a complete waste of time.

I won't buy a new Chrysler again and when I replace the bushing it won't be with a Chrysler part either.

Sorry had to vent.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2893788
02/27/21 04:29 PM
02/27/21 04:29 PM
Joined: Jun 2003
Posts: 21,344
It's a dry heat
gtx6970 Offline
Too Many Posts
gtx6970  Offline
Too Many Posts

Joined: Jun 2003
Posts: 21,344
It's a dry heat
Just answer one of those calls about your cars extended warranty. Im sure they've tried reaching you.

But I agree,
I have zero interest in every buying any car new again.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2893797
02/27/21 05:00 PM
02/27/21 05:00 PM
Joined: Aug 2005
Posts: 5,993
Salem
Grizzly Offline
Moparts Proctologist
Grizzly  Offline
Moparts Proctologist

Joined: Aug 2005
Posts: 5,993
Salem
There has to be more to this story than what you are telling. I've never replaced a driveshaft or suspension bushings on anything.

I'm siding with Chrysler on this one.

Anything that moves will wear and tear. You're lucky they covered the driveshaft. twocents


Mo' Farts

Moderated by "tbagger".
Re: Well I doubt I'll ever buy a new Chrysler again. [Re: Grizzly] #2893804
02/27/21 05:11 PM
02/27/21 05:11 PM
Joined: Jan 2003
Posts: 8,005
Tulsa OK
Bad340fish Offline
master
Bad340fish  Offline
master

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Posts: 8,005
Tulsa OK
We bought a maxcare with our 18 Durango that we bought used. It had a massive list of things it covered but I don't recall if suspension bushings were on it, this was not a lifetime one just a 5 year bumper to bumper. The main reason we bought it was for electronics, suspension work I would do myself normally.


68 Barracuda Formula S 340
87 "Chrysler" Conquest
Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2893827
02/27/21 06:06 PM
02/27/21 06:06 PM
Joined: Dec 2009
Posts: 20,600
in a cattle trailer down by th...
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Guitar Jones Offline
Paddle faster! I hear banjo music!
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in a cattle trailer down by th...
Rubber or rubber type items are considered wear items and aren't covered by any warranty beyond the typical 12/12. Examples would be belts, hoses, weatherstrips and suspension bushings so your anger may be misplaced. Good luck with an aftermarket bushing as well as most of them are pretty much garbage.


"Follow me the wise man said, but he walked behind"


'92 D250 Club Cab CTD, 47RH conversion, pump tweaks, injectors, rear disc and hydroboost conversion.
'74 W200 Crew Cab 360, NV4500, D44, D60 and NP205 divorced transfer case. Rear disc and hydroboost coming soon!
2019 1500 Long Horn Crew Cab 4WD, 5.7 Hemi.
Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2893838
02/27/21 06:26 PM
02/27/21 06:26 PM
Joined: Jan 2003
Posts: 10,666
North Dakota
6PakBee Offline
I Live Here
6PakBee  Offline
I Live Here

Joined: Jan 2003
Posts: 10,666
North Dakota
Originally Posted by IMGTX
Wife and I bought a 2014 Jeep and paid a pretty good penny for the lifetime warranty. Maxcare was the name I believe.

I took it in to get a driveshaft replaced and some bushings in the rear end replaced which should have been covered under the warranty.

They replaced the driveshaft but said the bushings were declined because it was considered a normal wear & tear item. I can't find the original sales brochure but I am pretty sure it said it covered the suspension for life.

I realize that eventually they would say the XYZ repair was worth more than the car and pass on the repair but I didn't figure they would just make excuses to not cover repairs that were supposed to be covered.

I called to complain and it was a complete waste of time.

I won't buy a new Chrysler again and when I replace the bushing it won't be with a Chrysler part either.

Sorry had to vent.



Hmm. Just looked at the website and this is a partial list of what the website lists as "COVERED COMPONENTS WITH OUR MOPAR MAXIMUM CARE EXTENDED WARRANTY"

"Bushing, rear axle housing

Bushing, rear spring

Bushing, rear spring shackle

Bushing, spring eye

Bushing, starter pilot

Bushing, tension strut bar

Bushing/cushion, rear stabilizer sway

Bushing/cushion, rear sway bar"

I'm not familiar enough with Jeep to know which bushing you are speaking of AND I am not sure this is the plan you have but I think I would look at the website and have another discussion with them.

Maximum Care Warranty


"We live in a time when intelligent people are being silenced so that stupid people won't be offended".
Re: Well I doubt I'll ever buy a new Chrysler again. [Re: 6PakBee] #2893898
02/27/21 09:40 PM
02/27/21 09:40 PM
Joined: Apr 2003
Posts: 12,188
Looking for a way out of Middl...
IMGTX Offline OP
I Live Here
IMGTX  Offline OP
I Live Here

Joined: Apr 2003
Posts: 12,188
Looking for a way out of Middl...
Thank you for the link to the maxcare warranty.

I guess when I said Jeep people think 4WD Wrangler. Sorry about that. To be a little more clear it is a 2WD Jeep Compass. 135K miles driven way to gentle by my wife. She is anything but an aggressive.

The front swaybar end links went bad and the rear upper control arm bushings too. What I called driveshaft was the front CV axle. It was mechanically fine, but had a small crack in the boot that started slinging grease.

The rear suspension has an upper control arm. Why I don't know because it has struts and could have been designed with out them. The bushings are about an inch in diameter. Way to small for the job.

I have never had a modern car have problems with the suspension until over 200K except for wheel bearings. Did my fair share of those. There is no reason this car should need those parts.

I have multiple older cars far more mileage and age, their suspensions are still all original except for my Stealth with performance struts and wider tires. It as more miles, hard miles, but the bushings and ball joints & drieshafts are still original.

If the car had been a wrecked POS I would have expected them to balk at it but FCA just turned it down without ever seeing the car. Dealer says it should be covered but they can't control what FCA will pay for.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2893921
02/27/21 11:50 PM
02/27/21 11:50 PM
Joined: Jan 2003
Posts: 4,131
Canada -- Posts: 4034 -Registe...
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5thAve Offline
Doesn't care what this says anyway
5thAve  Offline
Doesn't care what this says anyway
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Posts: 4,131
Canada -- Posts: 4034 -Registe...
The Charger and 300 people are having a field day with their screens peeling and door panels separating and Chrysler doing nothing about it.

I'm not sure if I'd expect driveshaft and bushing problems at that age but I would expect them to honor extended warranty over it.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: Guitar Jones] #2893928
02/28/21 12:07 AM
02/28/21 12:07 AM
Joined: Sep 2003
Posts: 6,111
Detroit
Kidsixpack Offline
master
Kidsixpack  Offline
master

Joined: Sep 2003
Posts: 6,111
Detroit
Sounds to me like Chrysler is not the problem, the warranty company is the problem. I also agree that that’s a very odd malfunction.
KID

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: Kidsixpack] #2893965
02/28/21 07:06 AM
02/28/21 07:06 AM
Joined: Dec 2003
Posts: 5,631
Port Huron, Michigan
MI_Custumz Offline
master
MI_Custumz  Offline
master

Joined: Dec 2003
Posts: 5,631
Port Huron, Michigan
We have Max Care on all 3 of our Mopars. 2008 Avenger just had the lower control arm replaced this year as well as the TIPM. A couple years ago the starter was replaced. I have never had any questions on what they didn't cover. I usually look up what the problem may be and see if it's covered. I see it covers struts and they are a wear item. You can request a copy of your contract online. https://www.mopar.com/en-us/care/mopar-vehicle-protection/access-plan.html

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: 5thAve] #2893983
02/28/21 09:56 AM
02/28/21 09:56 AM
Joined: Jan 2003
Posts: 2,015
Frederick, MD
7
71charger Offline
top fuel
71charger  Offline
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Frederick, MD
Originally Posted by 5thAve
The Charger and 300 people are having a field day with their screens peeling and door panels separating and Chrysler doing nothing about it.

I'm not sure if I'd expect driveshaft and bushing problems at that age but I would expect them to honor extended warranty over it.


The screen in our '18 Charger started looking as if it was delaminating in the upper left corner. Couldn't even see it from the driver seat. I stopped in the dealership to show it to them. They asked me to wait while they took it back into service to read some data and ensure they ordered the correct replacement. In a few weeks, I went back and they installed a brand new unit and sent me on my way. Funny thing is that the tech didn't bother setting the clock, but did take the time to tune the radio to a religious station.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: 71charger] #2893989
02/28/21 10:37 AM
02/28/21 10:37 AM
Joined: May 2003
Posts: 6,545
Downtown Roebuck Ont
Twostick Offline
Still wishing...
Twostick  Offline
Still wishing...

Joined: May 2003
Posts: 6,545
Downtown Roebuck Ont
Did Corporate tell you the claim was denied or the Service Manager?

Dealers make less money on warranty work than they do on cash customers so if you're dealing with a crooked Dealer or Service Manager that gets a bonus based on sales, you're going to get blown off every time on a warranty claim for a 7 year old car.

If you go back with the supporting documentation, they'll begrudgingly resubmit the claim which will miraculously clear this time.

Myself, I'd take the documentation to a different dealer and go from there. No sense rewarding a business that uses fraud to pump up the numbers.

Kevin

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: Twostick] #2894005
02/28/21 11:12 AM
02/28/21 11:12 AM
Joined: Dec 2003
Posts: 5,631
Port Huron, Michigan
MI_Custumz Offline
master
MI_Custumz  Offline
master

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Port Huron, Michigan
Here's what is in my contract for the 2014 Durango.

FOUR-WHEEL DRIVE (4x4): Transfer Case and all Internal Parts; Axle Housing and all Internal Parts; Axles Shafts; Axle Shaft
Bearings; Drive Shafts Assemblies (Front and Rear); Drive Shaft Center Bearings; Wheel Bearings; Universal Joints and Yokes;
Disconnect Housing Assembly; Seals and Gaskets.

ALL-WHEEL DRIVE (AWD): Power Transfer Unit and all Internal Parts; Viscous Coupler; Axle Housing and all Internal parts;
Constant Velocity Joints and Boots; Rear Driveline Module; Drive Shaft and Axle Shaft Assemblies; Wheel Bearings; Differential
Carrier Assembly and all Internal Parts; Output Bearing; Output Flange; End Cover; Overrunning Clutch; Shift Motor; Vacuum Motor;
Torque Tube; Pinion Spacer and Shim; Seals and Gaskets.

FRONT WHEEL DRIVE: Transaxle Case and all Internal Parts; Axle Shaft Assemblies; Constant Velocity Joints and Boots; Shifter
Mechanism; Wheel Bearings; Differential Cover; Oil Pan; Transaxle Speed Sensors; Transaxle Solenoid Assembly; PRNDL Position
Switch; Transaxle Electronic Controller; Torque Converter; Seals and Gaskets

NOTE: MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED AT ANY TIME.

REAR WHEEL DRIVE: Rear Axle Housing and all Internal Parts; Axle Shafts; Axle Shaft Bearings; Drive Shaft Assemblies; Drive
Shaft Center Bearings; Universal Joints and Yokes; Seals and Gaskets.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2894007
02/28/21 11:16 AM
02/28/21 11:16 AM
Joined: Jan 2003
Posts: 11,889
Benton, IL.
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DaveRS23 Offline
Special needs idiot
DaveRS23  Offline
Special needs idiot
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Joined: Jan 2003
Posts: 11,889
Benton, IL.
There is nothing Jeep about the Compass except the emblems. It is a re-badged Caliber. And rather than give a list of negatives on those vehicles, I'll just say that there are better choices out there for basic transportation.

If a CV boot and a couple of bushings are the first and only problems the OP has had so far, he has been very lucky. Sway bar end links are very prone to early failure on a lot of vehicles anymore.


Master, again and still
Re: Well I doubt I'll ever buy a new Chrysler again. [Re: DaveRS23] #2894040
02/28/21 12:53 PM
02/28/21 12:53 PM
Joined: Sep 2014
Posts: 1,395
Central Pa
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moparjim79 Offline
pro stock
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pro stock
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Central Pa
Originally Posted by DaveRS23

If a CV boot and a couple of bushings are the first and only problems the OP has had so far, he has been very lucky. Sway bar end links are very prone to early failure on a lot of vehicles anymore.


Ah yes, the woodpecker under the hood sound.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: Guitar Jones] #2894093
02/28/21 03:43 PM
02/28/21 03:43 PM
Joined: Jan 2011
Posts: 15,713
Central Florida
larrymopar360 Offline
Stud Muffin
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Central Florida
Originally Posted by Guitar Jones
Rubber or rubber type items are considered wear items and aren't covered by any warranty beyond the typical 12/12. Examples would be belts, hoses, weatherstrips and suspension bushings so your anger may be misplaced. Good luck with an aftermarket bushing as well as most of them are pretty much garbage.
Yep


Facts are stubborn things.
Re: Well I doubt I'll ever buy a new Chrysler again. [Re: larrymopar360] #2894223
02/28/21 10:16 PM
02/28/21 10:16 PM
Joined: Sep 2003
Posts: 7,828
east side of Ohio
basketcase Offline
master
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east side of Ohio
Chryslers haven't been made for quite a while now. Our beloved Corporation passed away long time ago.Raped and pillaged too many times.


Dave


1981 Dodge D150 360 auto
Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2894592
03/01/21 10:05 PM
03/01/21 10:05 PM
Joined: Apr 2003
Posts: 12,188
Looking for a way out of Middl...
IMGTX Offline OP
I Live Here
IMGTX  Offline OP
I Live Here

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Looking for a way out of Middl...
After reading the posts I can see a bit more clearly.

I was sold on the plan because I was told it covered all those things but obviously it doesn't.

I just won't expect their warranty to cover anything and then I will be pleasantly surprised if it does. LOL

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: IMGTX] #2894616
03/01/21 11:05 PM
03/01/21 11:05 PM
Joined: Apr 2005
Posts: 2,222
Anderson, SC
resqguy Offline
top fuel
resqguy  Offline
top fuel

Joined: Apr 2005
Posts: 2,222
Anderson, SC
You should never buy an extended warranty. They have huge margins for those that sell them, and there is a reason for that. I bought a Jeep back in 94 with a bumper to bumper warranty. The steering wheel hub fell off (before airbags) but since it fell off and didn't break - not covered. The steering damper failed at 13K miles - not covered because it is considered a normal wear and tear item. The final straw was a problem with the power windows. The wiring failed - again not covered. They covered the switch and the motor, not the wiring. I was able to cancel and get some of my money back.

Re: Well I doubt I'll ever buy a new Chrysler again. [Re: resqguy] #2894665
03/02/21 07:54 AM
03/02/21 07:54 AM
Joined: Jan 2003
Posts: 8,005
Tulsa OK
Bad340fish Offline
master
Bad340fish  Offline
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Posts: 8,005
Tulsa OK
I normally would agree about the extended warranty thing. But my wife and I bought one on our 2018 Durango R/T that we bought used. We bought the Mopar MaxCare for it strictly for the electronics. We figured one failure of the nav/radio system and we would be close to even on money, two failures and we are golden lol. Our 2015 Journey had two nav units replaced in it under warranty in just two years. But because we bought the extended warranty the system in the Durango has been flawless now for 18 months or so.

Also having extended warranty keeps me from doing things like changing the camshaft, and other modifications I shouldn't do to my wife's car.


68 Barracuda Formula S 340
87 "Chrysler" Conquest
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