We ordered new furniture on 7/4/2020. Received it in November. 2 of the pieces had incorrect trim. Replacements were ordered the next day, and we were told we'd receive them "probably in April."

I have never ordered any appliances or furniture, still don't know why anyone would do that?!?

I have never ordered any appliances or furniture, still don't know why anyone would do that?!? I see something I want in a store and take it with me right then, I never had a need for anything to be delivered, I bought a used appliance dolly and have a truck and trailer. I have always been that way, if I can't get it immediately I have no use for it. BTW, the JC Penney microwave we got as a wedding present still works great and it will be 39 years old in July, and our dishwasher was bought when we moved to Chicago in 1986 and still works great!

I live in a town known for building furniture. One of my buddies is a materials purchaser for a factory. Apparently, the material used for the masks is the same material used in the furniture business to cover the bottoms of sofas & chairs so they're constantly hunting down alternatives to use. They've had shortages on other building materials as well. He also said they had record orders last year & they're backlog is outrageous.

They can't build them as fast as usual at time when orders are through the roof!

This is interesting I know a few people who sold their houses this year and couldn't sell their used furniture They ended up giving it away.
Most of the furniture was well taken care of and high end expensive stuff. I guess nobody wants used furniture. The good news is I refurnished my house for free.
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I have experienced a lot of crappy products and customer service the last few years and finally learned at least one lesson. From here on out I am going to call the customer service department before I purchase any big ticket items. If I don't like their CS, I won't buy their product.

My 36 yo Kenmore electric dryer gave up the ghost in August. So I bought the top of the line Speed Queen with the moisture sensing feature for around a grand. Took delivery in 10 days. Made in Wisconsin, btw.

The moisture sensing feature never was quite right from the git-go, so after talking to the local store and trying their lame suggestions, I called Speed Queen's customer service. They want to troubleshoot using email. Nuts to that. I left 4 messages before they finally called me back - on New Years Day!!! At least they called. After explaining the problem and giving them the s/n, they suggested I setup a service call. Okay

The service tech shows up and without doing any troubleshooting, he tells me that it needs a replacement motherboard. And that all of these $1,000 Speed Queens need replacement boards. So I ask, why not replace the board before you deliver it? He gave me some flimsy excuse about his service dept or something.

I have experienced a lot of crappy products and customer service the last few years and finally learned at least one lesson. From here on out I am going to call the customer service department before I purchase any big ticket items. If I don't like their CS, I won't buy their product.

But getting back to the bad circuit board, absolutely no rational excuse for a manufacturer to build, ship and then install known defective products.

The dryer does have a 7 year warranty and the board was installed this morning. Haven't tried it out yet.

we just bought the speed queen washer dryer. went with the 5 year one because i didn't want all that digital crap.. kept it simple with good old dials.