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Re: Rock Auto issues [Re: 340SIX] #2812099
08/22/20 08:52 PM
08/22/20 08:52 PM
Joined: Jan 2003
Posts: 3,381
Canada -- Posts: 4034 -Registe...
5
5thAve Offline
Doesn't care what this says anyway
5thAve  Offline
Doesn't care what this says anyway
5

Joined: Jan 2003
Posts: 3,381
Canada -- Posts: 4034 -Registe...
I gave up on them. Just about every part I ever recieved had issues... either it was really old stock like 15+ year old dried out fan belts or water logged packaging that even had discard written on it. Some body parts were junk quality and they refused go give me a refund unless I sent them back and they determined they were bad... not worth it money wise to do that. Then with their screwed up shipping from multiple locations I can usually get parts online from other sources where the parts might cost more but the shipping is free so it ends up being the same price or I can find the stuff locally for not much more.

Re: Rock Auto issues [Re: 5thAve] #2812205
08/23/20 10:10 AM
08/23/20 10:10 AM
Joined: Sep 2003
Posts: 13,498
north of coder
moparx Offline
"Butt Crack Bob"
moparx  Offline
"Butt Crack Bob"

Joined: Sep 2003
Posts: 13,498
north of coder
i use rock very frequently to look up part information and interchangeability.
i will say their catalog is easy to navigate.
beer

Re: Rock Auto issues [Re: moparx] #2812215
08/23/20 10:43 AM
08/23/20 10:43 AM
Joined: Jan 2003
Posts: 5,166
Pikes Peak Country
T
TC@HP2 Offline
master
TC@HP2  Offline
master
T

Joined: Jan 2003
Posts: 5,166
Pikes Peak Country
Originally Posted by moparx
i use rock very frequently to look up part information and interchangeability.
i will say their catalog is easy to navigate.
beer


I often do this do dial myself in to items I may need then shop elsewhere. I actually cannot get RA parts any more. Tax laws have lead them to stop shipping to my city of 450k.

When I did use them, never had any issues with incorrect or mis-packaged parts. My early experiences with them were very positive. As they grew and shipping became more spread out and costs went up, I found that I could often get equivalent pricing at local chains. Not always, but often. If they could resolve the sales tax issue for my area, I might still buy from them on occasion.

Re: Rock Auto issues [Re: TC@HP2] #2812457
08/24/20 05:35 AM
08/24/20 05:35 AM
Joined: Jan 2003
Posts: 2,091
Walton, Indiana
TimS Offline
top fuel
TimS  Offline
top fuel

Joined: Jan 2003
Posts: 2,091
Walton, Indiana
Friends and I gave up on Rock Auto years ago. Biggest complaint was sending cores back. We never ever got our core money back. Even after numerous calls, still no core money.


1970 Roadrunner 440+6 BBL 727 AT 4.10 SG Dana Blue Fire Metallic
1971 Cuda 340-4 BBL 4spd 3.91 SG Curious Yellow
1972 Barracuda 318-2 BBL 904 AT 3.23 1 Legger Tor Red/White Vinyl Top
1972 Roadrunner 400-4 BBL 727 AT 3.23 1 Legger True Blue Poly
2007 Dodge Ram 1500 5.7 Hemi AT Patriot Blue
2011 Dodge Challenger RT 5.7 Hemi 6spd 392 SG Triple Black
Re: Rock Auto issues [Re: TimS] #2812466
08/24/20 06:28 AM
08/24/20 06:28 AM
Joined: Jan 2007
Posts: 2,132
Minnesota
peabodyracing Offline
top fuel
peabodyracing  Offline
top fuel

Joined: Jan 2007
Posts: 2,132
Minnesota
Perhaps just dumb luck here, but I've had very good results with them over the past 3-4 years. In one case I ordered the wrong parts and returning them was no problem. I've also returned cores without any problems.

I too had one package arrive without the magnet, but that's a nit in the grand scheme of things. Generally I see parts in 3 days.

I've found you do need to watch shipping costs when multiple locations become involved. In some cases I can order a substitute part and avoid the bump on shipping costs from the second location. Just recently I was ordering thermostat gaskets and found by ordering one that cost 26 cents more I avoided an additional $6.00 shipping charge. Only once or twice have I been able to find an equivalent on eBay for less money.

Kudos to their website; pretty darn easy to use, even for me.


Lead, follow or get the hell out of the way
Re: Rock Auto issues [Re: peabodyracing] #2812467
08/24/20 06:34 AM
08/24/20 06:34 AM
Joined: Apr 2005
Posts: 4,354
new berlin wisconsin
M
Mr T2U Offline
master
Mr T2U  Offline
master
M

Joined: Apr 2005
Posts: 4,354
new berlin wisconsin
if you have problems with rock auto. try Summit Racing.
you can buy almost anything from summit that you can buy from rock auto. both are basically drop shippers so wherever you buy it from it ships from the same place.
the downside is navigating the catalog is MUCH MUCH harder thru summit. also shipping is sometimes slower thru summit also and no discount coupon codes.
the upside if you go over $100 shipping is free.

i order from summit whenever i can.


perception is 90% of reality
Re: Rock Auto issues [Re: aspenrt360] #2812473
08/24/20 07:15 AM
08/24/20 07:15 AM
Joined: Apr 2003
Posts: 1,198
Clinton, NJ
N
njmopar Offline
super stock
njmopar  Offline
super stock
N

Joined: Apr 2003
Posts: 1,198
Clinton, NJ
Just had a missing part in my last order, big order.
They seem to be slipping in their time to ship. Used to be if you ordered before noon, it would go out the same day. This last order, I placed on Sunday night and it didn't arrive to my house until Friday. The kicker is it left from the warehouse in the Bronx, NY to my house in NJ. That is a short trip.
I am not sure if it is them or Fedex as packages will sit with "label created", so you cant tell if it is really picked up or not.

Re: Rock Auto issues [Re: njmopar] #2812495
08/24/20 08:52 AM
08/24/20 08:52 AM
Joined: Jan 2003
Posts: 5,166
So Cal
Sinitro Offline
master
Sinitro  Offline
master

Joined: Jan 2003
Posts: 5,166
So Cal
I have been buying from Rock for >10 years, website is excellent and pricing is the lowest around.
The downside can be ether freight costs especially if bulky/heavy and if the shipment is from (2) sources, previously the freight costs were partially covered by no sales tax but now the shipment includes it....
For core charge credits they have been fine.


Just my $0.02.... wink

Re: Rock Auto issues [Re: Sinitro] #2812510
08/24/20 10:10 AM
08/24/20 10:10 AM
Joined: Feb 2007
Posts: 3,009
Michigan
O
oldjonny Offline
Don't argue with me.
oldjonny  Offline
Don't argue with me.
O

Joined: Feb 2007
Posts: 3,009
Michigan
Originally Posted by Sinitro
I have been buying from Rock for >10 years, website is excellent and pricing is the lowest around.
The downside can be ether freight costs especially if bulky/heavy and if the shipment is from (2) sources, previously the freight costs were partially covered by no sales tax but now the shipment includes it....
For core charge credits they have been fine.


Just my $0.02.... wink


Pretty much with you on this one. The only issue I had recently was just crazy shipping TIMES. Couple of parts that I ordered, showed 'in stock', took almost 2 weeks to get them. Luckily they were not show stoppers. Lately I have been really watching where I order from. Have found that sites like Amazon, which has a pathetic search engine, but often if I find the part numbers on Rock Auto, I can plug them into Amazon and get the parts in a reasonable time frame, often for the same, sometimes slightly more, but my Prime shipping gets the parts quicker. I wrote Rock Auto a nice note letting them know that while I like their site, their prices, etc. that the shipping TIME is what is killing me anymore. No response, but I guess I really did not expect any


Never, ever argue with an IDIOT. They will drag you to their level and then beat you with their years of experience
Re: Rock Auto issues [Re: oldjonny] #2812525
08/24/20 10:57 AM
08/24/20 10:57 AM
Joined: Jan 2003
Posts: 3,381
Canada -- Posts: 4034 -Registe...
5
5thAve Offline
Doesn't care what this says anyway
5thAve  Offline
Doesn't care what this says anyway
5

Joined: Jan 2003
Posts: 3,381
Canada -- Posts: 4034 -Registe...
Their website is very easy to use and handy how you can cross reference stuff on it. Sometimes that also helps make sure you get the right part.
Biggest complaint I have about summit and amazon is unless you know the exact part you want their sites are a pain to use. It's more understandable with amazon since they aren't in the car part business.
The problem I've had with some other online parts stores is that they show everything in stock then once you've made your order they tell the part isn't available. OK that's understandable since they might be drop shipping or bringing a part in from another source. But then even when it's known they don't bother updating their website.

Re: Rock Auto issues [Re: aspenrt360] #2812533
08/24/20 11:07 AM
08/24/20 11:07 AM
Joined: Jan 2003
Posts: 2,277
541 slobovia
A990 Offline
top fuel
A990  Offline
top fuel

Joined: Jan 2003
Posts: 2,277
541 slobovia
I only use RA for pn lookups, then I call Napa and get it there. If they don't have it I hit up e-bay.

Re: Rock Auto issues [Re: A990] #2812548
08/24/20 11:17 AM
08/24/20 11:17 AM
Joined: Jan 2003
Posts: 4,708
Virginia
BSharp Offline
master
BSharp  Offline
master

Joined: Jan 2003
Posts: 4,708
Virginia
My last order was for four items. At checkout, parts 1 and 2 ship from warehouse A, and parts 3 and 4 ship from warehouse B. I then added part 5, shipping from warehouse B, but now part 2 ships from warehouse C. Three shipping points for five items. I deleted part 5, and part 2 reverted to warehouse A. What BS. I think they can have such low prices partly because they make significant profit on their shipping.

Re: Rock Auto issues [Re: BSharp] #2812739
08/24/20 05:45 PM
08/24/20 05:45 PM
Joined: Jan 2003
Posts: 6,401
Minnesota
Hemi_Joel Offline
master
Hemi_Joel  Offline
master

Joined: Jan 2003
Posts: 6,401
Minnesota
I use rock auto quite a bit. It's really hard to beat their pricing most of the time. I have placed orders where I have saved literally hundreds of dollars on something as simple as a pad/caliper/rotor job. I don't use them if I'm in a rush, because it usually takes about a week for the stuff to show up. So for big jobs I plan ahead‪. And the 30 day return policy needs to be planned for.

Problems:

I received a blinker switch that was totally wrong. I neglected the situation, so it is still laying around here.

I bought some parts for a head gasket job on my daughters ranger. But by the time I decided to stick in a whole different motor rather than fix the old one, the time to return the parts had expired. So they are still laying around here.

I had a condenser that was dead on arrival. When I notified them, they credited my account and told me to throw the bad part in the garbage. No need to send it back.

I got a rear seal that was the wrong size. Their catalog was faulty. Their web system for returns did not include a provision for them to pay shipping both ways. I had to use email, but I was able to prove that I ordered right, I received the part that was listed in their catalog, but it was still wrong. They did reimburse me for the purchase price plus shipping, and sent a call tag for me to return the part at no cost to me.


Think it is a good idea to cross reference any parts before buying because returning parts via shipping instead of in person is not so easy.


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31 Plymouth Coupe, 392 Hemi, T56 magnum
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Re: Rock Auto issues [Re: Hemi_Joel] #2813390
08/26/20 03:50 AM
08/26/20 03:50 AM
Joined: Jan 2003
Posts: 26,139
Mardi Gras-Land
340SIX Offline
Too Many Posts
340SIX  Offline
Too Many Posts

Joined: Jan 2003
Posts: 26,139
Mardi Gras-Land
Looks like Joel and others do about the same.
I have saved way more than I figure I could loose if I want over 30 days and tgat would bed my fault.
I was cleaning up and found a few boxes of filters. Just the cabin and air filters for my brides driver saved me a ton.
She likes tyo swap them herself as tge5,air filter is easy when she checks oil and fluids. Cost was 4-5 times less than local. And she has a pile of um.
I found my boxes of oil filters short, medium and long that fit Mopar, Ford and Chevy.
It still has about 75 of them.
Wiix, Car Quest made Purulater and/C Delco made by Purulater most were 80 cents and others a lttle more. Bill was 90 bucks.
I gotta give some to my buddy. He is a Chevy guy so will give him some A/C ones.
When i did get a bad part caliper I sent It back and 5 days later I had the replacement.
I did twice also get a part that looked installed and returned that was bad. I called and they said toss it and sent a new one. Once said just toss the part and gave me the money back.

Re: Rock Auto issues [Re: parksr5] #2815149
08/30/20 03:05 PM
08/30/20 03:05 PM
Joined: Jan 2003
Posts: 11,876
State of Confusion
hp383 Offline
Just a normal tag again
hp383  Offline
Just a normal tag again

Joined: Jan 2003
Posts: 11,876
State of Confusion
Originally Posted by parksr5
We had our first issue with them last week. They forgot to put our magnet in the package. grin It was for my Fiancé's car so; when the package arrived, she opened it right away because she wanted the magnet. She was bummed.

I've been using them for years and never had one issue. I've never had to contact them at all.


My last several orders seem to be hit or miss if I get the magnet.


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Re: Rock Auto issues [Re: hp383] #2815248
08/30/20 08:28 PM
08/30/20 08:28 PM
Joined: Jan 2003
Posts: 7,473
Freeport IL USA
P
poorboy Offline
master
poorboy  Offline
master
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Joined: Jan 2003
Posts: 7,473
Freeport IL USA
I usually threw the magnets from RA in the trash anyway, so not getting them isn't a big issue. The last 2-3 parts orders have gone pretty smoothly with quick deliveries. I compare the delivered prices and make sure the items are in stock for everything, before I send an order to anyone. Gene

Re: Rock Auto issues [Re: poorboy] #2815268
08/30/20 09:21 PM
08/30/20 09:21 PM
Joined: Jan 2005
Posts: 6,558
Crook County, ILL
Mastershake340 Offline
master
Mastershake340  Offline
master

Joined: Jan 2005
Posts: 6,558
Crook County, ILL
I’ve yet to have a problem with RA, I order from them 3-4 times a year. My 2 orders so far this year no magnet, not something I lose sleep about!

Re: Rock Auto issues [Re: Mastershake340] #2815287
08/30/20 10:04 PM
08/30/20 10:04 PM
Joined: Jan 2006
Posts: 1,006
Perkiomenville PA
R
RWG75 Offline
super stock
RWG75  Offline
super stock
R

Joined: Jan 2006
Posts: 1,006
Perkiomenville PA
I use the magnets to cover the drain in my parts washer. They seem to keep the silt from gathering in that recess. May not need it but I like it.


75 Charger SE - 440/4, cop suspension
76 Daytona - survivor
76 Daytona - tweaked
77 PW - macho clone, sno-commander, frankenram
79 RC - this was your fathers 4x4
79 LRE - More fun than it looks
Re: Rock Auto issues [Re: RWG75] #2815744
09/01/20 04:12 AM
09/01/20 04:12 AM
Joined: Jul 2003
Posts: 4,128
Holland MI Ottawa
2
2boltmain Offline
master
2boltmain  Offline
master
2

Joined: Jul 2003
Posts: 4,128
Holland MI Ottawa
I use RA with success often but I also sometimes need OEM parts. I have found dealers online who sell for SIGNIFICANTLY less than my local dealer. Many dealers sell on ebay which for some simplifies the process.


Keep old mopars alive.
Re: Rock Auto issues [Re: 2boltmain] #2816425
09/02/20 07:14 PM
09/02/20 07:14 PM
Joined: Mar 2009
Posts: 791
Oh
P
parksr5 Offline
super stock
parksr5  Offline
super stock
P

Joined: Mar 2009
Posts: 791
Oh
Ordered another part from RA.

Due to this thread, I decided to shop around. Still way cheaper than anyone else I looked at.

Bought a front hub for a 98 chevy 1500. Around $100 for an AC Delco on RA, $199 at the part store. Couldn't even find any options on NAPA Online.

Ended up buying a USA made Timken for $107. Used a 5% discount code to knock some more money off. Shipping was $8 and some change. Still did not get a magnet though.

Never any issues with RA for me.

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