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Re: Returning sears tools [Re: HotRodDave] #2742867
02/14/20 02:05 PM
02/14/20 02:05 PM
Joined: Oct 2006
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Iowa
burdar Offline
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Quote
I have a 1/2 inch craftsmanTQ wrench that is inacurate, anyone know how to calibrate them?


Years ago when we had a local Sears store, they sent mine off to be recalibrated. I wonder if any of the places that sell them now have the capability to send them off like that?

Re: Returning sears tools [Re: HotRodDave] #2742929
02/14/20 06:33 PM
02/14/20 06:33 PM
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Originally Posted by HotRodDave
I have a 1/2 inch craftsmanTQ wrench that is inacurate, anyone know how to calibrate them?


we have a tool repair place in town that re calibrates ours for work and the mechanics ones too


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Re: Returning sears tools [Re: 6T6Cuda] #2742968
02/14/20 08:20 PM
02/14/20 08:20 PM
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A39Coronet Offline
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My local Sears's ability to warranty is a perfect example of why that company is going out of business. If it was anything but a ratchet or a wrench, they were if no help and couldn't care to go a step further. My local Ace had a giant book of every Craftsman part and had it in a few days if not in stock.


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Re: Returning sears tools [Re: A39Coronet] #2742975
02/14/20 08:39 PM
02/14/20 08:39 PM
Joined: Apr 2006
Posts: 3,841
West Plains, MO
DrCharles Offline
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Sears was deliberately set up to fail by billionaire corporate raider Eddie Lampert. Look him up, he's a real piece of work.
He sucked all the cash out by selling off the various divisions (including Craftsman) and then letting the understaffed, under-inventoried stores fail and close.
Hopefully Ace won't be another victim of this form of capitalism...

Re: Returning sears tools [Re: Doc Fiberglass] #2743000
02/14/20 09:27 PM
02/14/20 09:27 PM
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Originally Posted by Doc Fiberglass
The Xpert checks in up

So I jsta gotsta know ....

These days - these broken tools .... if it goes first to Ace ... then to Sears ... THEN to Roebuck .... WHERE does it go to from there shruggy


In the DUMP, where Sears is today.

Re: Returning sears tools [Re: DrCharles] #2743027
02/14/20 10:59 PM
02/14/20 10:59 PM
Joined: Mar 2003
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Memphis
HemiRick Offline
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Eddie bought Sears when he figured out it was grossly undervalued....they had not priced the appreciation of the prime real estate the company owned properly. Yes he did buy it to sell it off/extract the most $$ he could. Smart or evil?


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Rick
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Re: Returning sears tools [Re: 318 Stroker] #2743892
02/17/20 11:38 AM
02/17/20 11:38 AM
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St. Louis, Mo
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318 Stroker Offline
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Originally Posted by 318 Stroker
Originally Posted by 318 Stroker
Originally Posted by 340Cuda
I think you can do that at Lowe's or Ace Hardware.

Lots of folks sell Craftsman tools these day in addition to Sears.

My understanding is that there are not near as many lifetime guarantees these days.


I tried exchanging a 20 year old Craftsman screwdriver at Ace. They would only do it with a receipt, which I didn't have.


Well, I called another Ace, and they will exchange it. I'll be going to see them.


I went to the other Ace, and got my exchange. I can tell you if you want to buy Craftsman, Lowe's is a lot cheaper than Ace. The #2 Phillips screwdriver I exchanged at Ace was 6.99, Same screwdriver at Lowe's was 3.99.

Re: Returning sears tools [Re: 318 Stroker] #2743897
02/17/20 11:49 AM
02/17/20 11:49 AM
Joined: Sep 2003
Posts: 13,254
north of coder
moparx Online content
"Butt Crack Bob"
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i use my local ACE for two reasons.
one, it's only three doors away [grin], and two, they routinely run special 1/3 price, or buy this, get "this" free deals on crapsman tools.
beer

Re: Returning sears tools [Re: 6T6Cuda] #2744801
02/19/20 11:20 PM
02/19/20 11:20 PM
Joined: Jun 2003
Posts: 5,265
South Carolina
FM3_1970 Offline
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In case anyone wants to know about the various Craftsman warranties, here's the web site:

https://www.craftsman.com/customer-care/warranty-information

Quote
At CRAFTSMAN, our engineers are constantly introducing new tools and equipment to help you build pride in your projects and work. All of these new products offer the same market-leading warranty coverage as you have come to expect, and we will continue to stand behind every CRAFTSMAN product that was ever made.

Should you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement. If you have questions or concerns, call us.

For more details, click on the product family below to locate your product and associated warranty coverage.


wrench

Re: Returning sears tools [Re: FM3_1970] #2744810
02/19/20 11:51 PM
02/19/20 11:51 PM
Joined: Jan 2003
Posts: 19,085
Park Forest, IL
slantzilla Offline
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There's still a Sears store up by where I used to work. I have a set of screwdrivers that were a gift and they've replaced individual screwdrivers 3 times without a receipt. They just ring up the new ones and count the old ones as returns. I tried taking them to the Ace near me, but they only stock full sets.

I was in Menards Monday and they are stocking some Craftsman tools now too.


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Re: Returning sears tools [Re: slantzilla] #2744864
02/20/20 09:38 AM
02/20/20 09:38 AM
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Posts: 888
Indiana
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Menards sells Craftsman yes but only in sets. If you want to exchange a Craftsman socket or wrench you get a Masterforce which is there lifetime tool. They seem to be good enough quality.

Re: Returning sears tools [Re: FM3_1970] #2744877
02/20/20 10:44 AM
02/20/20 10:44 AM
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Posts: 4,087
St. Louis, Mo
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318 Stroker Offline
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Originally Posted by FM3_1970
In case anyone wants to know about the various Craftsman warranties, here's the web site:

https://www.craftsman.com/customer-care/warranty-information

Quote
At CRAFTSMAN, our engineers are constantly introducing new tools and equipment to help you build pride in your projects and work. All of these new products offer the same market-leading warranty coverage as you have come to expect, and we will continue to stand behind every CRAFTSMAN product that was ever made.

Should you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement. If you have questions or concerns, call us.

For more details, click on the product family below to locate your product and associated warranty coverage.


wrench


Well that warranty is a joke... down The store I bought my Craftsman tools from has been bulldozed, and every other Sears store in my area is shuttered.

Re: Returning sears tools [Re: 318 Stroker] #2744900
02/20/20 11:39 AM
02/20/20 11:39 AM
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Pikes Peak Country
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I took a warranty claim to Ace once. They didn't have the exact item in stock, which surprised me since it was a basic 3/8 drive ratchet, but ordered a replacement and a few days later, swapped it for me.

Another time I broke a 1/4 drive ratchet and my wife called it in to Craftsman directly. They asked for a picture of it for verification and shipped a replacement that arrived within a week.

Re: Returning sears tools [Re: TC@HP2] #2744928
02/20/20 01:16 PM
02/20/20 01:16 PM
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Posts: 742
On the open road
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I tried to return a Craftsman screwdriver to my local Ace.

They refused and were almost hateful about it.

Their attitude makes me consider going to anyone else for my future hardware needs.


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Re: Returning sears tools [Re: Hrtbkr] #2745170
02/21/20 11:36 AM
02/21/20 11:36 AM
Joined: Sep 2003
Posts: 13,254
north of coder
moparx Online content
"Butt Crack Bob"
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makes me wonder seeing all those craftsman vendors at the swaps, how much complaining they would do on replacements.
beer

Re: Returning sears tools [Re: 6T6Cuda] #2745548
02/22/20 06:04 PM
02/22/20 06:04 PM
Joined: Jan 2003
Posts: 26,080
Mardi Gras-Land
340SIX Offline
Too Many Posts
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Mardi Gras-Land
I called Sears 1 800 number and they sent replacement fedex.
As thet still had stock.
That was the ones Lowes did not have.
I was,asked if i had bought them at Sears.
Also Craftsman brand was,sold to Black and Decker so you can go that way too. Call B & D
So Sears issues a credit and then used tgat to pay and send tgem
Lowes in person
ACE in person
B&D in person or phone.

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