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WOW, it only took 2-1/2 months - ATI #2680639
07/23/19 07:05 PM
07/23/19 07:05 PM
Joined: Nov 2008
Posts: 3,770
the great wet north
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Superfreak Offline OP
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the great wet north
Sent ATI an email May 9th with a tech question regarding their Turbo 400 Supercase and I just got a reply back today.......nice.

Last edited by Superfreak; 07/23/19 07:25 PM.

"Too much to do and not enough time to do it"
Re: WOW, it only took 2-1/2 months - ATI [Re: Superfreak] #2680643
07/23/19 07:15 PM
07/23/19 07:15 PM
Joined: May 2019
Posts: 397
nowhere
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Sniper Offline
We know who you are
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I recall the days of sending away for things and having to wait 6-8 weeks for delivery.

When I built the my first RB I mail ordered a lot of the hot rod parts, took forever to get things, but I had 6 months to wait anyway as I was on deployment.

Could be worse.

Re: WOW, it only took 2-1/2 months - ATI [Re: Sniper] #2680651
07/23/19 07:32 PM
07/23/19 07:32 PM
Joined: Nov 2008
Posts: 3,770
the great wet north
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Superfreak Offline OP
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Waiting for parts is one thing but taking that long to answer a simple question is another.


"Too much to do and not enough time to do it"
Re: WOW, it only took 2-1/2 months - ATI [Re: Superfreak] #2680691
07/23/19 09:18 PM
07/23/19 09:18 PM
Joined: Jan 2003
Posts: 4,324
The Pale Blue Dot
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But did they accurately answer your question?


"Talking tough is easy when it's other people's evil and you're judging what they do or don't believe" Mike Cooley / Drive-By Truckers Razor and Tie Music (BMI)
Re: WOW, it only took 2-1/2 months - ATI [Re: Skeptic] #2680699
07/23/19 09:34 PM
07/23/19 09:34 PM
Joined: Nov 2008
Posts: 3,770
the great wet north
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Superfreak Offline OP
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That they did, so I consider myself lucky and maybe a little special......but just a little. whistling

Last edited by Superfreak; 07/23/19 09:34 PM.

"Too much to do and not enough time to do it"
Re: WOW, it only took 2-1/2 months - ATI [Re: Superfreak] #2680781
07/24/19 05:29 AM
07/24/19 05:29 AM
Joined: Jul 2003
Posts: 3,918
Holland MI Ottawa
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2boltmain Offline
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Holland MI Ottawa
2 month reply time is acceptable...if coming on a ship from China in 1773.


Keep old mopars alive.
Re: WOW, it only took 2-1/2 months - ATI [Re: Superfreak] #2680950
07/24/19 03:27 PM
07/24/19 03:27 PM
Joined: May 2019
Posts: 397
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Sniper Offline
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Originally Posted by Superfreak
Waiting for parts is one thing but taking that long to answer a simple question is another.


Maybe, it's show season and they might be swamped with stuff, hard to say. that they did answer you and accurately is a plus all said. They do have an opening for a tech person so they might be short handed.

Re: WOW, it only took 2-1/2 months - ATI [Re: Sniper] #2680982
07/24/19 04:46 PM
07/24/19 04:46 PM
Joined: Jan 2003
Posts: 22,369
Gabba Gabba Hey! NYC
Diego (not Ted) Offline
Too Many Posts
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Gabba Gabba Hey! NYC
Originally Posted by Sniper

Maybe, it's show season and they might be swamped with stuff, hard to say. that they did answer you and accurately is a plus all said. They do have an opening for a tech person so they might be short handed.


In today's world, it's a customer service FAIL.

Re: WOW, it only took 2-1/2 months - ATI [Re: Diego (not Ted)] #2681095
07/25/19 05:00 AM
07/25/19 05:00 AM
Joined: Nov 2010
Posts: 3,582
jersey
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Spaceman Spiff Offline
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jersey
Originally Posted by Diego (not Ted)
Originally Posted by Sniper

Maybe, it's show season and they might be swamped with stuff, hard to say. that they did answer you and accurately is a plus all said. They do have an opening for a tech person so they might be short handed.


In today's world, it's a customer service FAIL.


Today’s world of I WANT IT RIGHT NOW, maybe.
But they still answered his question.
This isn’t a jab at the OP. Just a reflection of how we’ve become as a society.
Try explaining to an 18 year old today, that when you needed to order something, you had to send a check in the mail, and wait 4-8 WEEKS for delivery.


526 cubes of angry wedge, pushbutton shifted, 9 passenger killer!
Re: WOW, it only took 2-1/2 months - ATI [Re: Spaceman Spiff] #2681110
07/25/19 07:20 AM
07/25/19 07:20 AM
Joined: Jan 2003
Posts: 6,262
Tulsa OK
Bad340fish Offline
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I don't believe ATI has ever been known for customer service. I would consider yourself lucky you got a reply.


68 Barracuda Formula S 340
Re: WOW, it only took 2-1/2 months - ATI [Re: Bad340fish] #2681116
07/25/19 08:00 AM
07/25/19 08:00 AM
Joined: Jan 2003
Posts: 14,075
Between Houston & Galveston TX
Satilite73 Offline
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Between Houston & Galveston TX

Try explaining to an 18 year old today, that when you needed to order something, you had to send a check in the mail, and wait 4-8 WEEKS for delivery

That's just it though, we're not in those times anymore.

As someone mentioned, maybe they were busy with a show. OK, I can appreciate that, but then how hard is it to leave a message somewhere that due to show season, replies will take longer than usual? shruggy


Last year when I was looking for a job, this one company I applied to in Nov. told me they would let me know 'either way' by e-mail by the end of the week.....I got that email in May. Made me glad I didn't get that job. hammer


John

Imagine a '73 Satellite Wagon picture here. 😁
Re: WOW, it only took 2-1/2 months - ATI [Re: Superfreak] #2681118
07/25/19 08:13 AM
07/25/19 08:13 AM
Joined: Dec 2005
Posts: 9,060
Home
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4263rdGen Offline
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Sounds like a new employee was recently hired


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