Kinda like he is doing to one of his vendors....that he couldn't get ahold of?!

Cousin Giuseppe is in the cement business, he loves nothing more than providing help of this specific nature.
I'm sure he would be very pleased to make his acquaintance.... for the right price.


All kidding aside....this is a big pile of "not good" and I hope everyone gets it worked out to their satisfaction.

your problem has nothing to do with the original post handle it else where

I would fly out pick up your heads and find another vender,Its too bad this has had to come to this.,there are many other cylinder head companys that would be more than willing to help you out. the guys at MBE are great to do business with and have great turn around times.

Quite correct.

So here it is:

https://board.moparts.org/ubbthreads/ubbthreads.php/topics/2633061.html#Post2633061

When did you purchase it? If the part is under warranty (or even close to it), we will be more than happy to replace it for you.

According to your guy that answered the phone today, he can't do anything about it but is supposed to have Brandon (you, I'm assuming) give me a call when he gets back to the office so I will talk to you/him about it then.

I talked to Bob about 2 weeks ago. Called, left a message, he called me back, twice actually, then I picked up.
I'm going to guess that a whole pallet of unsold cylinder heads doesn't get the priority that an individual walk-in customer gets. And probably not as lucrative.
I may still drop in after work and leave some cylinder heads but it sounds sketchy after reading other complaints on this thread.
He did indicate that he's there 7 days a week, trying to keep up with demand and I could call or schedule a visit any day.

You might want to mention in a tactful manner that he's getting some negative press as the result of this situation. Avoiding customers with whom you're waaaaay overdue on meeting commitments is a proven way to kill your business's reputation.

I totally get that, but when you take $25,000 of your customers product, and it's close to a year later, and they leave you a dozen phone messages on your answering machine over several months time, and send emails, and you return zero communication, that is bad business. If you are busy, no problem, just return one quick phone call or email and say "Sorry, I'm busy, I'm expecting to have them done in two months." Or whatever..

We have more and better ways of communicating now more than ever, BUT it's becoming a lost art. Like you said it only takes a few seconds to make a phone call. I hope things work out.

I wonder how many Bob has done so far from the pallet. I'm sure a bunch are done already. He did my W8 small block heads in 4 weeks.

I wouldn't count on it. My best guess is that he doesn't have a program written for those heads. He'd have to do a couple ports by hand and then write the program. Easier and faster to do heads that have programs for already. Had the same problem with Jeff. After countless delays and excuses I told him I would be on his doorstep if they weren't done by a certain date. I finally got them back but he didn't do the job I hired him to do. The work he did do was first rate and the price was in line.

I think that program was written long long ago and not likely the issue.

If that's the case it's even worse.

I have seen a set of the CNC 440 Source heads from MCH on a customers motors that they bought back a long time ago

I know Bob very well and I am not making any excuses for him but he is a 1 man shop and he is very overwhelmed working 14+ hrs seven days a wk. He really needs help but even if he found someone he dosnt have the time to stop and train them. I'm sure he will make things right.

Sounds like my engine guy. He is also a one man shop and works crazy hours. My guy likes it that way and doesnt want any help. Ive worked w him for 25 years and wont go anywhere else, but new customers lose their minds with the speed in which they get their stuff back. He also likes to try to make everyone happy and sometimes bites off more than he can chew. Sounds a little like whats going on at Modern. 440 source might need a higher volume shop for all those heads.

Well, okay but...if you have so much work than you are putting in 14+ hours, 7 days per week and still not gaining ground then it's time to start saying NO to new work. Or NO to current work and give some projects back. If you're too busy to even COMMUNICATE with a valued customer then you're doing it wrong.

I'm in the trucking business and we decline loads every day....from our existing customers, even! I'd rather say "No, not at this time" and keep a good customer just that. If we accepted loads that we couldn't cover and failed them, guess what would happen? Right. Good customer, now mad and gone customer.

Should be able to find someone with skills looking for some extra work in the evenings or weekends. Lots of small shops have guys like that. Usually someone with a good position somewhere that you could never afford to hire away, but willing to work a few hours for fun money.