STRANGE Customer Service - Beyond bad - but made good..
#230680
02/20/09 07:06 PM
02/20/09 07:06 PM
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Joined: Sep 2007
Posts: 876 Arizona
PolyDart
OP
super stock
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OP
super stock
Joined: Sep 2007
Posts: 876
Arizona
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Ordered an S60 with brakes on 1/28 they told me it would be done on 2/13 and be here by today. Called to check on it on Monday the 16th. Rep told me he was busy and would call me back. Waited 2 hours and didn't hear from him. I was mistaken about the time zone and thought it was just about 5 their time, turned out it was just about 4. The rep was pissed at me for not waiting for him to call me ![](/ubbthreads/images/graemlins/rolleyes.gif) I told him what the problem was and he said he would check on it. Came back and his attitude totally changed, uh sorry it hasn't even been started on yet. The guy who took your order made a mistake, I'll have him call you. Rep calls and tells me he forgot to fax my order to whoever does their welding for them. I ordered the axle with a custom width, so I guess they needed to get the housing ends welded on. I always thought Strange did that in house... So my rep tells me that my axle will be back to Strange from the welders yesterday, 2/19 and it would ship today. Called today, and it hadn't shipped and the guy I spoke too couldn't even tell me if it was back in their hands as the rest of their crew had already left for the day. I guess the economy hasn't hurt Strange Engineering any... they can afford to piss off a guy who just plunked down about $3000 and can just as easily get it backed off his credit card. I went with Strange because they did good by me 20+ years ago when I had my first Dart. I guess things change with time, not always for the best... So even if they can get the thing out on Monday I'm probably still looking at another week after that to get it here to my door in Phoenix. ![](/ubbthreads/images/graemlins/flame.gif)
Last edited by ab7fh; 02/24/09 11:01 PM.
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Re: STRANGE Customer Service - Beyond bad
[Re: PolyDart]
#230681
02/20/09 07:34 PM
02/20/09 07:34 PM
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Anonymous
Unregistered
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Anonymous
Unregistered
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I HAVE had the same experience with their sales staff. it is horrible, they talk to you like you know nothing. i refuse to buy anything direct from them. i tried to order a set of strange axles and it was a hassle just to get them to order it. i canceled the order and went to Moser. never a problem with Moser. no more strange. i also needed a part# to order a new set of strange double adjustables, they couldnt even do that for me without a arguement. the sales lady started yelling at me. ![](/ubbthreads/images/graemlins/shruggy.gif)
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Re: STRANGE Customer Service - Beyond bad
#230682
02/20/09 07:43 PM
02/20/09 07:43 PM
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Joined: Dec 2007
Posts: 10,542 BROOK PARK, OH
WILD BILL
Senior Member of the Junior Dragster Club
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Senior Member of the Junior Dragster Club
Joined: Dec 2007
Posts: 10,542
BROOK PARK, OH
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There was a Moser rep at the Norwalk awards banquet. Seemed to care alot for what the racers concerns and questions were.
Might give them a call if you don't get satisfaction fron Strange.
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Re: STRANGE Customer Service - Beyond bad
[Re: hemi471]
#230685
02/20/09 08:19 PM
02/20/09 08:19 PM
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Joined: Sep 2005
Posts: 1,328 St. Louis, MO
mopardamo
pro stock
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pro stock
Joined: Sep 2005
Posts: 1,328
St. Louis, MO
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Quote:
Call Doctor Diff!!!
Hello,
That's what I will be doing when it is time for me to make that call.
Damon ![](/ubbthreads/images/graemlins/beer.gif)
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Re: STRANGE Customer Service - Beyond bad
[Re: Hot 340]
#230687
02/20/09 08:30 PM
02/20/09 08:30 PM
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Joined: Dec 2006
Posts: 3,397 Pa
Hot 340
master
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master
Joined: Dec 2006
Posts: 3,397
Pa
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Re: STRANGE Customer Service - Beyond bad
[Re: Hot 340]
#230689
02/20/09 08:47 PM
02/20/09 08:47 PM
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Joined: Sep 2003
Posts: 1,049 San Jose Ca.
boatracer572
super stock
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super stock
Joined: Sep 2003
Posts: 1,049
San Jose Ca.
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When I use to drag race cars,I used Mark Williams parts,axles,exc. never a problem with them,when they told me a part was going to ship,You could take It to the bank!I even used them for parts on my last couple of boats! ![](/ubbthreads/images/graemlins/Twocents.gif)
Last edited by boatracer572; 02/20/09 08:49 PM.
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Re: STRANGE Customer Service - Beyond bad
[Re: quickd100]
#230690
02/20/09 08:57 PM
02/20/09 08:57 PM
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Joined: Apr 2006
Posts: 729 Lebanon,IN
mr2performance
super stock
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super stock
Joined: Apr 2006
Posts: 729
Lebanon,IN
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I'm a dealer for both and have had a few small issues with both companies. Strange seems to have some communication problems within the company,If you'd like I can run interference! Mike
MR2PERFORMANCE RACE CARS
765 483 9371
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Re: STRANGE Customer Service - Beyond bad
[Re: boatracer572]
#230691
02/20/09 08:58 PM
02/20/09 08:58 PM
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Joined: Feb 2005
Posts: 699 Manassas, VA USA
Scamp451
mopar
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mopar
Joined: Feb 2005
Posts: 699
Manassas, VA USA
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I custom ordered my axles, and bought bearings, studs, spool and housing ends from Moser on a Monday and they were at my door step when I got home from work Wednesday. Of course UPS ground did teir job too, but they got the order out the same day. Great folks to work with and a great value for me, no compaints. They also redrilled a set of axles for me once for a street car, and shortened a housing and a pair of axles, it took only about w week including shipping both ways. I will stay with them, no reason for me to switch! I know a guy that twisted a Strange axle, so he called them ad they said they only cover breakage. He called Moser and ordered a set and they said if he twisted broke it or hurt theirs they would replace it at no cost. ![](/ubbthreads/images/graemlins/thumbs.gif)
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Re: STRANGE Customer Service - Beyond bad
[Re: dthemi]
#230694
02/21/09 01:17 AM
02/21/09 01:17 AM
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Joined: Sep 2007
Posts: 876 Arizona
PolyDart
OP
super stock
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OP
super stock
Joined: Sep 2007
Posts: 876
Arizona
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Quote:
If you know exactly what you want and have part numbers and measurements in their format, it's a home run.
I did, but it still turned out to be a foul ball, not a home run If the salesmen doesn't fax the order on nothing gets built ![](/ubbthreads/images/graemlins/down.gif)
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Re: STRANGE Customer Service - Beyond bad
[Re: PolyDart]
#230695
02/21/09 01:27 AM
02/21/09 01:27 AM
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Joined: Oct 2004
Posts: 3,097 back in Georgia
dthemi
master
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master
Joined: Oct 2004
Posts: 3,097
back in Georgia
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Quote:
Quote:
If you know exactly what you want and have part numbers and measurements in their format, it's a home run.
I did, but it still turned out to be a foul ball, not a home run If the salesmen doesn't fax the order on nothing gets built
Yep,,that'll do it Seriously, I've had great luck with them giving them the numbers. I can say mistakes aren't the norm for them, but they're human, so it happens. None of that makes any difference when you're waiting like Christmas morning for new parts you've already paid for. I'm the worst there is about wanting my parts on time. I'll stay home and look out the window for the truck. ![](/ubbthreads/images/graemlins/laugh2.gif)
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Re: STRANGE Customer Service - Beyond bad
[Re: dthemi]
#230696
02/21/09 02:09 AM
02/21/09 02:09 AM
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Joined: Feb 2004
Posts: 470 Big Chicago
amixon
mopar
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mopar
Joined: Feb 2004
Posts: 470
Big Chicago
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Some people don't pay attention to detail and they quickly forget that it is the little stuff that kills you... ![](/ubbthreads/images/graemlins/flame.gif) I used to work for them in the set up department, and I always hate to hear bad things about them but truth is truth. They make good stuff, but Moser is way faster on most things, I don't know who they do it but they do. Mark's stuff is always top shelf but he dosen't do fuel cars! too bad they don't have a complaint line but I sent this thread to someone that still works there, maybe they can correct some of these issues.
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Re: STRANGE Customer Service - Beyond bad
[Re: jamesc]
#230698
02/21/09 05:38 AM
02/21/09 05:38 AM
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Joined: Feb 2004
Posts: 470 Big Chicago
amixon
mopar
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mopar
Joined: Feb 2004
Posts: 470
Big Chicago
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If you got help from the shop on set up or somehting, that might have been Johnny Kwas my buddy. Set up IS so different from Sales... I really miss working in motorsports ![](/ubbthreads/images/graemlins/bawling.gif) ...
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