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Speed Pro's customer service sucks #219857
02/10/09 11:14 AM
02/10/09 11:14 AM
Joined: Jan 2008
Posts: 282
Sidney,Ohio
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challenger1320 Offline OP
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Just thought I'd let everyone know how bad Speed pros customer service is. I bought a set of Hellfire rings a few weeks back and when I went to fit the rings one of the second rings was broke. Didn't find it till I was on number 6. so I call to see about getting a replacement and find out they won't sell a single ring but they have a part number on it RBT-101805(no single cylinder set also) now mind you the ring was broke before I did anything to it but I figure to make things easy I would just buy it. They say I have to buy a complete set of seconds and delivery may take 10 weeks at a cost of $64.00. They tell me if I take back to the speed shop I bought it from they can send it in for evaluation and if they determine it was defective they will replace it in anywhere between 2 and 6 weeks. Okay rant over.

Re: Speed Pro's customer service sucks [Re: challenger1320] #219858
02/10/09 11:47 AM
02/10/09 11:47 AM

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what bore size is it? i have some 4.375 bore singles i think.
otherwise, there are other companies that can help.

Re: Speed Pro's customer service sucks [Re: challenger1320] #219859
02/10/09 12:07 PM
02/10/09 12:07 PM
Joined: Feb 2005
Posts: 28,305
Cincinnati, Ohio
Challenger 1 Offline
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Quote:

Just thought I'd let everyone know how bad Speed pros customer service is. I bought a set of Hellfire rings a few weeks back and when I went to fit the rings one of the second rings was broke. Didn't find it till I was on number 6. so I call to see about getting a replacement and find out they won't sell a single ring but they have a part number on it RBT-101805(no single cylinder set also) now mind you the ring was broke before I did anything to it but I figure to make things easy I would just buy it. They say I have to buy a complete set of seconds and delivery may take 10 weeks at a cost of $64.00. They tell me if I take back to the speed shop I bought it from they can send it in for evaluation and if they determine it was defective they will replace it in anywhere between 2 and 6 weeks. Okay rant over.





Why would you not take em back to the place you bought em? Speed pro don't know you or your business, so why bad mouth em.

Re: Speed Pro's customer service sucks [Re: Challenger 1] #219860
02/10/09 12:45 PM
02/10/09 12:45 PM
Joined: Jan 2008
Posts: 282
Sidney,Ohio
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challenger1320 Offline OP
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challenger1320  Offline OP
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Joined: Jan 2008
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Sidney,Ohio
The place I bought them was trying to get this resolved they are the ones who after mutiply phone calls suggested I try and talk with them. Take them back to my suppler after I all ready installed 6 pistons, would you take them back. This is customer service issue plane and simple. You guys bust 440 sources balls because he won't warranty a 6 month old part but you defend speed pro because they don't know, me get a grip.
4.500 bore

Re: Speed Pro's customer service sucks [Re: challenger1320] #219861
02/10/09 01:40 PM
02/10/09 01:40 PM
Joined: Feb 2005
Posts: 28,305
Cincinnati, Ohio
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Quote:

The place I bought them was trying to get this resolved they are the ones who after mutiply phone calls suggested I try and talk with them. Take them back to my suppler after I all ready installed 6 pistons, would you take them back. This is customer service issue plane and simple. You guys bust 440 sources balls because he won't warranty a 6 month old part but you defend speed pro because they don't know, me get a grip.
4.500 bore




Your supplier customer service sucks if they can't help you. You can't expect Speed Pro to deal with you directly if you didn't buy them direct.

Re: Speed Pro's customer service sucks [Re: Challenger 1] #219862
02/10/09 01:45 PM
02/10/09 01:45 PM
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JohnRR Offline
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Quote:

Quote:

The place I bought them was trying to get this resolved they are the ones who after mutiply phone calls suggested I try and talk with them. Take them back to my suppler after I all ready installed 6 pistons, would you take them back. This is customer service issue plane and simple. You guys bust 440 sources balls because he won't warranty a 6 month old part but you defend speed pro because they don't know, me get a grip.
4.500 bore




Your supplier customer service sucks if they can't help you. You can't expect Speed Pro to deal with you directly if you didn't buy them direct.




I deleted my other post because I misread a word , but I have to agree here , it's the supplier , though I really wanted to steer this OFF COURSE ....

Here's what I would do , buy another set of rings , put the broken ring in the new set and RETURN IT .

Re: Speed Pro's customer service sucks [Re: Challenger 1] #219863
02/10/09 01:47 PM
02/10/09 01:47 PM
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Posts: 7,133
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bonefish Offline
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for cryin out loud itsONE STINKIN RING,i cant beleive they wont help a guy out.

Re: Speed Pro's customer service sucks [Re: bonefish] #219864
02/10/09 02:26 PM
02/10/09 02:26 PM
Joined: Jan 2008
Posts: 282
Sidney,Ohio
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challenger1320 Offline OP
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Bonefish that is my point exactly. To the other two jokers you want me to stick the guy I buy all my parts from with a set of rings. Remind me not to any business with you.

Re: Speed Pro's customer service sucks [Re: challenger1320] #219865
02/10/09 02:38 PM
02/10/09 02:38 PM
Joined: Oct 2004
Posts: 2,875
back in Georgia
dthemi Offline
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Just a suggestion for the future, buy your ring sets from Akerly and Chids. They listen to you, give you what you need, and if you're a little clumsy like me and occasionally break 2nd rings installing them, they'll next day air you one for peanuts even if it's a really weird one. No more rifling through catalogs looking for a package that has the ring combo you want to try, just pick up the phone and every variable imaginable is at your finger tips. Plus guys on the other end that are knowledgeable enough to help with odd bore sizes, uncommon back cuts and faces, materials, and other conditions that may change your radial tension, size, and shape needs.

Re: Speed Pro's customer service sucks [Re: challenger1320] #219866
02/10/09 02:41 PM
02/10/09 02:41 PM
Joined: Feb 2005
Posts: 28,305
Cincinnati, Ohio
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Quote:

Bonefish that is my point exactly. To the other two jokers you want me to stick the guy I buy all my parts from with a set of rings. Remind me not to any business with you.




Name calling will never pay off for you.

Re: Speed Pro's customer service sucks [Re: challenger1320] #219867
02/10/09 03:22 PM
02/10/09 03:22 PM
Joined: Jan 2008
Posts: 282
Sidney,Ohio
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challenger1320 Offline OP
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Mike at Muscle Motors is going to take care of me. Great guy to deal with if anybody needs anything done I highly recommend you contact him.

Re: Speed Pro's customer service sucks [Re: dthemi] #219868
02/10/09 03:25 PM
02/10/09 03:25 PM
Joined: Jan 2008
Posts: 282
Sidney,Ohio
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challenger1320 Offline OP
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Dthemi thanks for the advice, I know this is my last set of speed pros. Do Akerly and Chids make a ring package for NOS use.

Re: Speed Pro's customer service sucks [Re: challenger1320] #219869
02/10/09 05:01 PM
02/10/09 05:01 PM
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JohnRR Offline
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Quote:

Bonefish that is my point exactly. To the other two jokers you want me to stick the guy I buy all my parts from with a set of rings. Remind me not to any business with you.




Why , the guy you bought them from is STICKING you with the rings , if you spend alot of money with this guy then he should have no problem taking care of you on this issue , if he's not maybe he's the one you need to not do business with ???

As far as doing business with ME , would you if I sold EVEN CHEAPER offshore source big block crank kits ????

...

Re: Speed Pro's customer service sucks [Re: JohnRR] #219870
02/10/09 06:01 PM
02/10/09 06:01 PM
Joined: Feb 2003
Posts: 21,182
Manitoba, Canada
DaytonaTurbo Offline
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Sounds like your supplier sucks. He should have just opened up a fresh package of rings and replaced your broken one for free, then dealt with the supplier to see if he could get a credit for it. You don't stick your customer with junk merchandise and tell him to call the manufacturer.

Re: Speed Pro's customer service sucks [Re: DaytonaTurbo] #219871
02/11/09 06:58 PM
02/11/09 06:58 PM
Joined: Jan 2008
Posts: 282
Sidney,Ohio
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challenger1320 Offline OP
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What nobody seems to understand is my supplier tried to get speed pro to fix the problem and they told him no single rings are avialable not even a single cylinder set. And as for just opening another set this are 4.500 +.005 rings he had to order the first set. I just don't understand how anyone can think this is a good way to run a business or expect the guy with a small machine shop/speed shop to suck up speed pros lack of service. When he sold me the rings he made a whole $13.00 on them. All I did was call speed pro after he told me they won't help and I got the same thing from them as he did. No satisfaction.

Re: Speed Pro's customer service sucks [Re: challenger1320] #219872
02/11/09 08:49 PM
02/11/09 08:49 PM
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Posts: 6,293
Rock Springs
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Quote:

What nobody seems to understand is my supplier tried to get speed pro to fix the problem and they told him no single rings are available not even a single cylinder set. And as for just opening another set this are 4.500 +.005 rings he had to order the first set. I just don't understand how anyone can think this is a good way to run a business or expect the guy with a small machine shop/speed shop to suck up speed pros lack of service. When he sold me the rings he made a whole $13.00 on them. All I did was call speed pro after he told me they won't help and I got the same thing from them as he did. No satisfaction.




IMO
It doesn't matter how much money he made, even if he made zero. He is a dealer for there rings, supplier of there rings, and obviously recommends there rings. He needs to take care of it if the company wont period.
No excuse from either would do
He is in a business to sell products who he doesn't manufacturer, and admitted to making money on sales..Why shouldn't he stand behind the product? Because he doesn't want to be out of pocket? Big deal, he needs to be the one to address Speed Pro, as a dealer/whole seller Speed Pro didn't make the sell to you personally..this might be the problem on there end.


65 Hemi Belvedere coming soon 557" Indy engine 1.07 60ft 144mph in the 8th 2100 lbs package
Re: Speed Pro's customer service sucks [Re: Bob_Coomer] #219873
02/11/09 11:18 PM
02/11/09 11:18 PM
Joined: Mar 2005
Posts: 568
Texas
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All this because speed pro wont sell one set of rings.(one hole) There's your vilan. Not the poor shmoe trying to keep his doors open.


T & K Performance
Re: Speed Pro's customer service sucks [Re: challenger1320] #219874
02/11/09 11:30 PM
02/11/09 11:30 PM
Joined: Oct 2004
Posts: 2,875
back in Georgia
dthemi Offline
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Quote:

Dthemi thanks for the advice, I know this is my last set of speed pros. Do Akerly and Chids make a ring package for NOS use.




Yes they do, and it's the same ring as a hell fire, and they have numerous "trick of the week" nitrous stuff to play with too. They have evrything I've ever wanted, tool steel, stainless, gapless, dykes, barrels, iron, moly, and on and on. Plus when you have to go to a weird bore size they'll test different ring sizes to get you the best radial tension for your application. Speed pro makes a fantastic ring for sure, but tech isn't as readily available as A+C.

Re: Speed Pro's customer service sucks [Re: dthemi] #219875
02/11/09 11:38 PM
02/11/09 11:38 PM
Joined: Jan 2003
Posts: 17,696
Akron, Ohio
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Rings can be a nightmare, last summer we freshened my 432 motor, it was amazing how many hoops I had to jump through for 6 weeks just to try and get my rings from Perfect Circle. It was very frustrating and wiped out part of my summer.


Sassy Grass street Duster, best of 10.69 at 124 driven to the track with 3.23 gears, naturally aspirated on 93 octane.

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