I had a really good conversation w/ Matt @ MCB this a.m., and wanted to share with all involved in this thread.
Matt certainly is going to rectify the issues we've had; he's actually neck deep in restoring a 2nd panel, that he located all on his own, in effort to make things right!
I want to be the 1st to admit that my original post was a little over the top, and perhaps if I had taken some time to digest everything prior to piping up here, I could have come up with a better way to put everything.
Matt is (as all of us are) pretty busy, and I know I have been since Vegas as well, however even when he could have told me to jump in a lake, he still talked at length with me about the issue, and came up with the best solution possible.
A lot of folks have used MCB in the past, without issue, and I dont want this issue that I had to reflect badly on Matt or his business; I think this is going to work out well, and anytime you have an issue with a company, thats all you can possibly hope for.
Thanks to all for the encouraging words!