Bought 2 transmissions from him over a very long spread of time. Both were perfectly fine, and never heard a cross word from him even when I needed advise.

In fairness he does talk to mopar people all the time lol...The I need a trans that will take top fuel power, last 500 years, I have 500 bucks to spend on it gets really really old I'm sure.

Seriously, when you run a business that supports any particular hobby, the hobbyist forgets there are only 8 hours a day to make hay. Spending 5 a day on the phone to be pleasant, and make friends will run you out of business. I prefer the straight to the point guy, because I know he's more interested in working than BSing on the phone. Makes me feel like he'll get my work done.

He used to not speak to people at all during working hours, but would always get back to you the same day. I don't want anyone building anything for me getting interrupted 10 times while doing some critical thing.