Comp engineering stroking customers

Working 6 days a week,12 hours a day now. Finally finished the back half of my 68 dart. Went to jegs and ordered 12 point from comp on the 1st. Ship date was 8th,cool. 8th rolls around ,nothing.called jegs, was told they would check and call me. No return call.by th 15th I had called many times and got same answer. Finally, I called for the 12th time and was told 8 more weeks before I could get it. Now to add insult to injury, I found out they had the jegster version (same cage) IN STOCK the whole time which of course was never mentioned whatsoever . Had I not been working these hours I would have bent it up myself and saved a full bottle of blood pressure meds and Prozac,lol. At this point I really don't know who I am more pissed off at, jegs for the ratty service or comp for the mile of bs.

Man, that sucks. But that is present day customer service. Nobody thinking out of the box. Are you SURE the Jegster version is identical? It is probably a little cheaper, too. Shipping is going to be the big deal.

Alston....

Catch 22. If they told you, something song the lines of, " I know you want part A, and it will be X time before it will ship... BUT! We have OUR brand, that you can have RIGHT NOW!"

To some, that may sound more likes trying to push there own product on you. That may turn customers off as well.
If I wanted YOUR brand, I would have ordered it! I want THIS one.

Same might apply if you go to the parts store for something and it will be awhile before the name brand stuff will get there, but the store brand is on the shelf.
Either way, sorry you were jerked around about lead times.

The overall problem seems to be lack of communication from the vendor to the sales people on both ends.when I need something I go directly to the store on 11th ave so I do not have to go thru this crap.now I wish I went with Alston in the first place. Maybe I'm just old and cranky but I just expected more from jegs. I've dealt with them since the 70s.they did however call me today and gave me a 50 dollar gift certificate for all the problems. All in all, lesson learned. From now on I will call the manufacturers direct first.the good ole days of good service at the brick and mortar stores is long gone.