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Re: Alternator and starter restoration
[Re: 96a12b]
#252685
03/13/09 03:01 PM
03/13/09 03:01 PM
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Joined: Jan 2004
Posts: 5,476
340dart4spd
Parts Problem
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Parts Problem
Joined: Jan 2004
Posts: 5,476
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Quote:
I wanted to let anyone who is interested in having their alternator or starter rebuilt to get in contact with Jim Ridge at Dixie Restoration. He has done a couple of each for me and his work is outstanding. His costumer service is outstanding as well. He has more than gone out of his way to help me with my restoration. Anyone who has used Jim can attest to the quality of his work. Dane Young
Dare I ask.. How much they charge
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Re: Alternator and starter restoration
[Re: Pacnorthcuda]
#252698
03/22/09 04:36 PM
03/22/09 04:36 PM
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Joined: Mar 2004
Posts: 1,711
USA
ECS
David Walden
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David Walden
Joined: Mar 2004
Posts: 1,711
USA
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Quote:
why are repo parts that have falsified date codes acceptable but altering engine/tranny information or even VIN information is strickly forbidden?
Mass produced “cookie cutter” parts are not governed or mandated by the DMV and the DOT. Vehicles are assigned serial (VIN) numbers that federally register the power train and sub frame to "THAT" particular vehicle. The alternator, tires, battery, etc…. are very similar to components that are used to construct a building. You do not need to amend or alter the title/deed when replacing door trim, hot water heaters, or roof shingles. Just like the alternator however, these replacement components need to comply with guidelines established by the building codes and industry standards. Printed “date codes” do not alter the function or performance of a part. They simply provide a way to know when, or from what batch, a component was manufactured.
Synergy….the whole is greater than the parts!
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Re: Alternator and starter restoration
[Re: 70RT]
#252701
03/22/09 09:30 PM
03/22/09 09:30 PM
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Joined: Jan 2003
Posts: 18,407
UPPER MICHIGAN, MARQUETTE COUN...
NITROUSN
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 18,407
UPPER MICHIGAN, MARQUETTE COUN...
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Quote:
We're up front about our service costs: $225 for starter restoration and $250 for an alternator resto. This pkg. price assumes the core is complete and original. We always call our customers after receiving their core to discuss condition and talk about any potential "up-charges." We also establish a time frame for job completion, usually two to three weeks with a good core and no "surprises." We do not accept payment until AFTER the alternator or starter has be received by the sender and he/she is 100% satisfied with the work. We proudly stand behind our workmanship and our attention to detail. Call (803)924-6247 for information.
Thats the way a buisness should be run. 
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Re: Alternator and starter restoration
[Re: 70RT]
#252704
03/23/09 09:46 AM
03/23/09 09:46 AM
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Joined: Mar 2004
Posts: 1,711
USA
ECS
David Walden
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David Walden
Joined: Mar 2004
Posts: 1,711
USA
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Quote:
We do not accept payment until AFTER the alternator or starter has be received by the sender and he/she is 100% satisfied with the work.
Jim,
Be careful doing business like this! You might find that MANY of your unknown patrons “conveniently” have a problem with “something” concerning your work and you end up with an epidemic of working for free!
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Re: Alternator and starter restoration
[Re: 70RT]
#252707
03/23/09 08:04 PM
03/23/09 08:04 PM
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Joined: Jan 2003
Posts: 18,407
UPPER MICHIGAN, MARQUETTE COUN...
NITROUSN
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 18,407
UPPER MICHIGAN, MARQUETTE COUN...
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Quote:
Thanks much Dave! With all the discount points you're racking up, I may have to pay you for restoring your next one 
Nitrousn - I suffered through disappointments and rip-off artists all during the 10-year restoration odyssey of my Challenger R/T. So I’m trying to make certain I don’t do that to anyone else. Dixie Restorations may not be able to satisfy everybody, but it won't cost them a dime if we can't.
My last order from Dixie Parts was a good deal and transaction. Your philosophy of being up front will go a long way to a strong buisness with a good name.. I wish all vendors worked that way as I to have had a few not so good experiences.
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Re: Alternator and starter restoration
[Re: JulesdaWiperman]
#252708
03/23/09 08:59 PM
03/23/09 08:59 PM
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Joined: Mar 2004
Posts: 1,711
USA
ECS
David Walden
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David Walden
Joined: Mar 2004
Posts: 1,711
USA
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Quote:
I agree. There is nothing wrong with receiving payment with the part.
Your reputation will work for you....
Hey Jules,
I had a few folks question (on the phone this afternoon) my comment about compensation and business practices. I wasn’t sure why!? Are there ANY businesses out there that provide a service or product without some form of compensation? When was the last time anyone walked into MacDonald’s, ordered their meal and walked out without paying? When you go to Wal-Mart or any other retail establishment, can you leave with the merchandise and tell them you will come back later to settle up? I went to pickup a “carry out” food order from an Outback restaurant. I didn’t get to leave with the food without paying for it! I also picked up some auto paint from my paint jobber. Same drill!! I paid before I was able to walk away with the product. Try calling Year One, National Parts Depot or any other restoration house and see if you can get your parts shipped without paying for the parts. What businesses are people referring to where you can walk out with a product and have the leisure of coming back later to tell whether or not you intend to pay? 
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Re: Alternator and starter restoration
[Re: JulesdaWiperman]
#252710
03/24/09 09:02 AM
03/24/09 09:02 AM
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Joined: Jan 2003
Posts: 541
70RT
mopar
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mopar
Joined: Jan 2003
Posts: 541
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Hey guys, I'll wade into the swamp with you. Jules is absolutely correct, sooner or later, we'll get stuck. Is it worth it to Dixie to take a chance? Yea, I think it is. Our entire business is based on trust. In the beginning I had a few folks who took a substantial risk to box up a valuable core or cores and trust that we were going to do what we said we would. We promised their alternator and starter would be properly restored and guaranteed it would work as originally intended. So far, only one client has refused his restored piece and Dixie paid his core fee from a competitor. After the fact, we found out it was timing issue with the customer not a quality issue with the restoration. Dave, ECS sells a defined product, be it d/cd glass or tire pressure decals. Folks look in the catalog, and order what they see. Apples and oranges, I guess. Jules, your business has served as a model for Dixie b/c of the outstanding value and quality of service you provide. I certainly don't fault anyone for asking for the money up front. Makes perfect sense and is reasonable. For the immediate future we'll stick with collecting after the fact and hopefully continue to grow the trust that y'all have already earned!
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Re: Alternator and starter restoration
[Re: 70RT]
#252712
03/24/09 11:24 AM
03/24/09 11:24 AM
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Joined: Mar 2004
Posts: 1,711
USA
ECS
David Walden
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David Walden
Joined: Mar 2004
Posts: 1,711
USA
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Quote:
Folks look in the catalog, and order what they see. Apples and oranges, I guess.
Hello Jim,
I certainly am not trying to advise or tell anyone how to run their business. I have known you for a long time and was making a comment to a respected business person and friend. As far as apples and oranges, I don’t think so. You also offer a unique and premier product and service. So does ECS! I have found that over the years, if you leave a loophole or opportunity for a “breach”, it will absolutely be exploited. I have had some of the most “honest” folks take the low road when given the opportunity. You restore 10 units and it only takes one or two “opportunist” to eat up the working profit that was made from the other ethical patrons. You set yourself up for, “The metal doesn’t look just like the originals I have seen“, or “your orange inspection paint isn’t quite the correct color“, or “I didn’t like the way you shipped it“….. Just be ready for any excuse why someone will not pay or try and dwindle down your advertised cost. You have definitely left the door open for “self” minded customers! (Did I state that politically correct enough?) It can kill a small business before it ever has the chance to get started.
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Well, at least until I get my alt & starter back. There's no question about his integrity, service & restoration work, it's outstanding. Enough of the butt grabbing, now get busy Jim.
LOL, we had stamps made up for most 67-71 code dates. Dave Walden - ECS - also stamped a few for me and we have a few NOS. Mike, I'll start working on your alt and starter this week. I'll post some pictures of our latest work as soon as I get a chance. 
