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Sled City Customer Service ?? #2486732
04/23/18 09:42 AM
04/23/18 09:42 AM
Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
B G Racing Offline OP
master
B G Racing  Offline OP
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Posts: 9,910
Eighty Four, PA
We at BGR have recommended Larry many times to our customers for fiberglass products.I have known Larry for more years than I can remember and consider him a great friend.
It is with great concern that I have to post this but the last few customers that I have referred have had various issues getting their product in quality and timely fashion.Most all past issue have been resolved recently one of our guys,Neil Lewis order a hood scope for his 63 Dodge a Item that Larry is known for.Neil paid up front and still has not received his product.Larry has made various excuses about his employe issues and other,this is not Neils problem.Either step up and send the quality scoop or return Neils payment.
Either way I hope you do the right thing and BGR and Sled City can remain respectful.
Respectfully Bob.

Re: Sled City Customer Service ?? [Re: B G Racing] #2486786
04/23/18 12:46 PM
04/23/18 12:46 PM
Joined: Jun 2005
Posts: 6,257
gulfport, ms, west mi
rowin4 Offline
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gulfport, ms, west mi
Wow Bob, nothing like throwing your "Great Friend 's" business under the bus.. If you were so concerned you should have just called him and stated that you were no longer sending customers his way because of the feed back you were getting. I guess you did that in this post big time. Does Larry even read Moparts postings?


it's ok to butt heads, just don't do it with a butthead
Re: Sled City Customer Service ?? [Re: B G Racing] #2486789
04/23/18 12:52 PM
04/23/18 12:52 PM
Joined: Feb 2003
Posts: 18,582
Rust Belt, SW PA
Silver70 Offline
I Live Here
Silver70  Offline
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Posts: 18,582
Rust Belt, SW PA
Things like this tend to get resolved quicker when brought to the public eye. I take it, it's more a last resort attempt. I personally use a credit card to pay for stuff anymore, so I can just have them handle it.


68 Road Runner, 69 Belvedere, 71 Challenger Vert
340 barracuda, 01 Ram CTD, 95 Ram, 04 Ram, 85 Daytona turbo Z
66 GTO, 06 Magnum RT AWD. 07 Ram CTD, 07 Ram
Re: Sled City Customer Service ?? [Re: Silver70] #2486839
04/23/18 02:37 PM
04/23/18 02:37 PM
Joined: Jan 2003
Posts: 6,350
Aurora, Oh.
M
max_maniac Offline
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M

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Aurora, Oh.
This is nothing new from Sled City. I know Larry and have even raced with/against him and he is a nice guy. However when it comes to his business it's another story. I will never buy from him again.

Story is a few years ago I paid him for a hood for my 64 Dodge. He said he would have it done in 3/4 weeks. After several attempts to get in touch with him and leaving messages for over 3 months I just about gave up. Low and behold I finally run into him at a race and ask him about the hood. He says I sure do have it done and it's at home. I say great I will follow you home to get it even though it's out of my way going home from the rack. (He knew I would be at this race and could have brought it if he listened to my message) Anyway I get his address just in case he leaves before me and guess what he does!! So I go to his house and get there around 8pm from the track and he's still not home. I waited there and right around midnight he shows up???? Said he stopped to get something to eat??? Got the hood and went home - hear the same issues from many people.

Re: Sled City Customer Service ?? [Re: max_maniac] #2487016
04/23/18 10:58 PM
04/23/18 10:58 PM
Joined: Jan 2003
Posts: 1,016
Cumberland, MD
Moparguy383 Offline
super stock
Moparguy383  Offline
super stock

Joined: Jan 2003
Posts: 1,016
Cumberland, MD
Add me as another person that will never buy from Sled City again. I was told by Larry that I should fix the problem with the scoop I had just removed from the shipping box. Buyer beware. twocents

Re: Sled City Customer Service ?? [Re: rowin4] #2487135
04/24/18 08:34 AM
04/24/18 08:34 AM
Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
B G Racing Offline OP
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B G Racing  Offline OP
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Posts: 9,910
Eighty Four, PA
Originally Posted By rowin4
Wow Bob, nothing like throwing your "Great Friend 's" business under the bus.. If you were so concerned you should have just called him and stated that you were no longer sending customers his way because of the feed back you were getting. I guess you did that in this post big time. Does Larry even read Moparts postings?



Sometime people throw them selves under the bus.I was more than respectful and gracious.That he can not be reached or return calls, call for other measures.What would hurt his business more a passionate plea to a friend to do the right thing or start a threatening badmouth campaign.Larrys knows me well enough that I mean no disrespect and I know he will get the message through this media.I wander how you would react if it was your parts and money.You must think that after almost 60 years running BGR That I'am nieave in the ways of business.You ASSUME to much,but I appreciate your comments.
Respectfully Bob

Re: Sled City Customer Service ?? [Re: B G Racing] #2487149
04/24/18 09:46 AM
04/24/18 09:46 AM
Joined: Feb 2004
Posts: 34,867
S.E. South Dakota !
bigdad Offline
Still Posting A Lot
bigdad  Offline
Still Posting A Lot

Joined: Feb 2004
Posts: 34,867
S.E. South Dakota !
People have posted many times on many forums and facebook about the lack of customer service from Sled City , I thought everyone already knew it .


The lips of fools bring them strife, and their mouths invite a beating.Proverbs 18:6
Re: Sled City Customer Service ?? [Re: B G Racing] #2487199
04/24/18 12:03 PM
04/24/18 12:03 PM
Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
B G Racing Offline OP
master
B G Racing  Offline OP
master

Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
How any why you reach out to someone on social media can be helpful to both partys as well as informative to others.As long as it is respectful, no one should be offended.It can serve as a last ditch attempt to make contact before the issue becomes a bash fest.That certainly wasn't my intent.As I mentioned before we have done business with Larry and been friends for years and yes have had issues and have resolved them,I hope this can reach the same result in a timely fashion.Sadly racing season is underway and Neil needs his scoop.Neil now finds it necessary to go to another manufacture even though he has paid Larry.Neil has been a part of the BGR racing family for many years and I would be a less friend to Neil if I didn't step up to try and resolve the issue since I recommended Sled City.It goes to show that even I make mistakes. As I mentioned it was not my intent to offend anyone,just resolve an issue among friends,if I did I won't apologize because someone assumed I was being disrespectful.Most everyone here knows my character.Racers helping racers,nothing less nothing more,and respecting my son Curts' memory "a friend to all"
Respectfully Bob

Re: Sled City Customer Service ?? [Re: B G Racing] #2487209
04/24/18 12:22 PM
04/24/18 12:22 PM
Joined: Feb 2005
Posts: 20,145
PA.
pittsburghracer Offline
"Little"John
pittsburghracer  Offline
"Little"John

Joined: Feb 2005
Posts: 20,145
PA.
Bob what kind of scoop are you looking for? Matt has a 6 pac scoop he may be willing to part with pretty cheap.


1970 Duster
Edelbrock headed 408
5.984@112.52
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: Sled City Customer Service ?? [Re: B G Racing] #2487236
04/24/18 01:08 PM
04/24/18 01:08 PM
Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
B G Racing Offline OP
master
B G Racing  Offline OP
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Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
Thanks John,Neil needs a extra tall 5" Super Stock scoop for the 63.

Re: Sled City Customer Service ?? [Re: B G Racing] #2487238
04/24/18 01:15 PM
04/24/18 01:15 PM
Joined: Feb 2005
Posts: 20,145
PA.
pittsburghracer Offline
"Little"John
pittsburghracer  Offline
"Little"John

Joined: Feb 2005
Posts: 20,145
PA.
Originally Posted By B G Racing
Thanks John,Neil needs a extra tall 5" Super Stock scoop for the 63.





Sorry I couldn’t help


1970 Duster
Edelbrock headed 408
5.984@112.52
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: Sled City Customer Service ?? [Re: pittsburghracer] #2487401
04/24/18 05:58 PM
04/24/18 05:58 PM
Joined: Dec 2003
Posts: 22,695
Bitopia
J
jcc Online content
If you can't dazzle em with diamonds..
jcc  Online Content
If you can't dazzle em with diamonds..
J

Joined: Dec 2003
Posts: 22,695
Bitopia
From my life experience, any business that requires 100% payment upfront, will not guarantee a delivery time, and has ANY customer issues disclosed online, is suspect IMO.


Reality check, that half the population is smarter then 50% of the people and it's a constantly contested fact.
Re: Sled City Customer Service ?? [Re: B G Racing] #2487468
04/24/18 08:41 PM
04/24/18 08:41 PM
Joined: May 2005
Posts: 1,030
ohio
6
67mprfan Offline
super stock
67mprfan  Offline
super stock
6

Joined: May 2005
Posts: 1,030
ohio
Not to stir the pot but he posted over on for b bodies only today at 4:21


71 demon stock stroke 440/indy ez-1 running 10.10 @ 132.14 mph in the 1/4 and 6.36 @ 107.46 mph in the 1/8 not in the same weekend but It did it then I sold it.
67 Belvedere that worked it's way in the 10's
Re: Sled City Customer Service ?? [Re: 67mprfan] #2487525
04/24/18 10:13 PM
04/24/18 10:13 PM
Joined: Dec 2013
Posts: 4,663
Wichita
G
GY3 Offline
master
GY3  Offline
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G

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Posts: 4,663
Wichita
Originally Posted By 67mprfan
Not to stir the pot but he posted over on for b bodies only today at 4:21


He's caught Hell from a few people over there in the past too!


'63 Dodge 330
11.19 @ 121 mph
Pump gas, n/a, through the mufflers on street tires with 3.54's. 3,600 lbs.
10.01 @ 133mph with a 250 shot of nitrous an a splash of race gas. 1.36 60 ft. 3,700 lbs.

Re: Sled City Customer Service ?? [Re: B G Racing] #2487559
04/24/18 11:05 PM
04/24/18 11:05 PM
Joined: Jan 2003
Posts: 6,591
Canton, Ohio
S
Sport440 Offline
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Posts: 6,591
Canton, Ohio
Originally Posted By B G Racing
Originally Posted By rowin4
Wow Bob, nothing like throwing your "Great Friend 's" business under the bus.. If you were so concerned you should have just called him and stated that you were no longer sending customers his way because of the feed back you were getting. I guess you did that in this post big time. Does Larry even read Moparts postings?



Sometime people throw them selves under the bus.I was more than respectful and gracious.That he can not be reached or return calls, call for other measures.What would hurt his business more a passionate plea to a friend to do the right thing or start a threatening badmouth campaign.Larrys knows me well enough that I mean no disrespect and I know he will get the message through this media.I wander how you would react if it was your parts and money.You must think that after almost 60 years running BGR That I'am nieave in the ways of business.You ASSUME to much,but I appreciate your comments.
Respectfully Bob




Sometimes people get lax over time and Need to be sent a strong message. It happens and it seems its time in Larrys case, on more then one media board as well. I appreciate your post Bob and stand behind it.

Larry, get it together or stop taking orders. Period!!

Re: Sled City Customer Service ?? [Re: B G Racing] #2487587
04/25/18 12:15 AM
04/25/18 12:15 AM
Joined: Jan 2003
Posts: 8,018
Tulsa OK
Bad340fish Offline
master
Bad340fish  Offline
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Joined: Jan 2003
Posts: 8,018
Tulsa OK
I am in the market for a Hemi Scoop hood for my 68 Barracuda. It didn't take but just a quick google to determine that was not a place to buy from.


68 Barracuda Formula S 340
Re: Sled City Customer Service ?? [Re: B G Racing] #2487680
04/25/18 09:55 AM
04/25/18 09:55 AM
Joined: Jan 2003
Posts: 4,035
Shelby Twp. Mi
HardcoreB Offline
master
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Posts: 4,035
Shelby Twp. Mi
I still love ya Bob...good to hear from you.

Re: Sled City Customer Service ?? [Re: HardcoreB] #2487693
04/25/18 10:24 AM
04/25/18 10:24 AM
Joined: Nov 2003
Posts: 1,834
NW Indiana
F
fbs63 Offline
top fuel
fbs63  Offline
top fuel
F

Joined: Nov 2003
Posts: 1,834
NW Indiana
Vfn and Glasstek both make a tall 63 scoop.

Re: Sled City Customer Service ?? [Re: B G Racing] #2487694
04/25/18 10:32 AM
04/25/18 10:32 AM
Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
B G Racing Offline OP
master
B G Racing  Offline OP
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Posts: 9,910
Eighty Four, PA
Thanks everyone for understanding, we try and support our fellow Mopar suppliers.I still feel the love up

Last edited by B G Racing; 04/25/18 10:33 AM.
Re: Sled City Customer Service ?? [Re: B G Racing] #2488111
04/26/18 06:06 AM
04/26/18 06:06 AM
Joined: Jan 2003
Posts: 27,421
Balt. Md
3
383man Offline
Too Many Posts
383man  Offline
Too Many Posts
3

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Posts: 27,421
Balt. Md
My brother was also not happy with his service and wont buy from him again. I myself have never bought from him. Ron

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