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#2462442 - 03/07/18 06:05 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
gdonovan Offline
master

Registered: 06/13/08
Posts: 7153
Loc: Oakdale CT
Some dealers are just crooked, others not.

T36 recall on my Challenger for new alternator. Called dealer up north and they said they had to inspect it first "to determine if right part number" and THEN order part.

I'm like- So you want me to schedule an appointment TWICE for a recall that spells out "THE ALTERNATOR WILL BE REPLACED" and you can simply run the VIN of the car on your computer and pull up every damn part number on the vehicle? The ditz behind the counter was insistent.

I canceled the appointment.

Took it to another dealer and it was done in an hour flat, no fuss and no muss. It took less time to replace than to drive to dealer in the north.

[ Moparts Family Site - Keep it Friendly ], way to lose a customer.
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#2462457 - 03/07/18 07:39 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
TB3CUDA Offline
super stock

Registered: 09/13/03
Posts: 871
had the usual heat/a/c door on my 08 ram go bad they wanted $800 to replace the acuator i took the glove box out removed 2 screws and unplugged the old put the new in.$37.00 total they said they would have to remove the dash to get to it.also had a recall on the pass side air bag asked if while thay were right by the door acuator could they replace it,no we would have to diagnose it and make another appointment.LESSON LEARNED.

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#2462476 - 03/07/18 08:17 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: 6PakBee]
DaveRS23 Offline
master

Registered: 01/20/03
Posts: 4774
Loc: Benton, IL.
Originally Posted By 6PakBee
Originally Posted By DaveRS23
....We have a $96 Autel SRS scan tool that has accurately pulled every air bag code we have asked it to. And updates are free....


What exact Autel model do you have? I'd be interested in knowing. I just have a cheapy that only reads engine codes.



Well, it looks like they have come down in price since I bought mine. smirk This unit was discussed here on Moparts, which is where I discovered it. up

https://www.ebay.com/itm/Autel-AutoLink-AL619-Engine-ABS-SRS-Airbag-OBD2-Code-Reader-Scan-Tool-Genuine-o/232686245067?epid=28011942234&hash=item362d2e54cb:g:cXAAAOSwLgNag0f7

I can't get the link to work, but you get the idea.
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#2462493 - 03/07/18 08:46 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
wingman Offline
Uncreative Title

Registered: 06/23/04
Posts: 2354
Loc: St. Charles, MO
You mean to tell me it's cheaper to buy your own parts and work on your car yourself, than it is to take it to a dealer and have them do the work?!?

No kidding!

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#2462540 - 03/07/18 10:30 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
therocks Online   content
Its Lost

Registered: 01/20/03
Posts: 19438
Loc: Niles , Ohio
Sometimes times its cheaper.But like many on new cars they want to guess whats wrong.A code reader is just that reads codes.Dosent show any data that most times you need.That and some of the stuff you cant get info on unless you have the factory scanner.been there and done that where MR Fix it spends hundreds trying to guess at a problem because they dont want to spend say 75 bucks on diagnostic.Just glad Im retired so I dont have to deal with the so called mechanincs workimg on new stuff.That or listening to them cry because you want to charge for diag time.Are there crooked shops .You bet.But then there are too many cheap people that think time in the shop is free.Rocky


Edited by therocks (03/07/18 10:31 AM)
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#2462542 - 03/07/18 10:31 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
DaytonaTurbo Offline


Registered: 02/26/03
Posts: 20981
Loc: Manitoba, Canada
Some of you guys seem to think service writers are mechanics or former mechanics. You are sorely mistaken. Sure a tiny minority are, but by and large they are not. They are basing their repair estimates on standard repair times out of the book as well as past jobs they have done for customers. Most of them don't have a clue what kind of work the repair actually involves, alternate repairs, patch jobs or that sort of thing. They are there to deal with customers, make jobs for techs and make up invoices. Things that guys who actually work on cars can't be pulled off a job to waste time doing. You can go to a small independent shop, there you might end up dealing with the shop owner who has some real life knowledge if he doesn't have his wife or kid working the front desk.

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#2462546 - 03/07/18 10:35 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: DaveRS23]
therocks Online   content
Its Lost

Registered: 01/20/03
Posts: 19438
Loc: Niles , Ohio
Dave it was just past summer.One independent shop I trust that Ive known owners fro like 30 years said no diag on 12 journey air bag.Ma wont release the info.The guy has been in buisness for at least 40 years and deals with my son at parts store.called 2 other independents also same thing need mopar scanner.We could pull SRS codes from some models when i was at the shop.had a 2500K scanner though.Rocky
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#2462550 - 03/07/18 10:48 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
6PKRTSE Offline
master

Registered: 01/29/04
Posts: 3525
Loc: Motor City
Many, many years ago when I had my 96' Ram in the dealer for some sort of recall under warranty while it was in there around 25k miles or so. Since it was there I asked them to change "all" of the fluids front to back since it was the middle of winter. I said change the anti-freeze, oil, front diff, transmission fluid, transfer case fluid & rear axle fluid etc.

I forgot what they were going to charge me. It was a lot (like $300.00+ bucks or something like that). The dealer called me when it was ready from all of the warranty repair work & fluids change. When I arrived back at the dealer my truck was outside still covered with all of the white film Michigan road salt so I looked underneath. No evidence of any finger marks or fluid drip marks or rag wipe marks anywhere. I opened the hood even still had my same oil filter on that I write with a paint pen with the miles on it from when I installed it.

Needless to say I was pissed. They offered to change them all for free (since they didn't do it the first time). I said forget it & still have never used any dealer again since.
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1970 CHALLENGER R/T, 25.5 Cert, Big Inch Alum 16 plug HEMI twin turbo.
1970 Charger 500 S.E. 440 4 BBL
1970 Plymouth Road Runner.
1996 2500 RAM 488 V-10 4X4.
2012 Challenger R/T Classic.

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#2462586 - 03/07/18 11:54 AM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
Guitar Jones Online   laugh2
master

Registered: 12/18/09
Posts: 9990
Loc: in a cattle trailer down by th...
I went to Mickey D's to get a hamburglar and a shake for lunch today and you know they had the audacity to try and sell me fries with that and there was no straw for the shake in the bag! What rip offs, I'm never going back there.
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The Scamp is sold, now just two old trucks and one new one.
'92 D250 Club Cab CTD, 47RH conversion, pump tweaks, injectors, rear disc conversion. Hydroboost coming soon
'74 W200 Crew Cab 360, NP435, D44, D60 and NP205 divorced transfer case. Magnum 5.2 MPI and NV4500 coming soon.
2019 1500 Long Horn Crew Cab 4WD, 5.7 Hemi!

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#2462630 - 03/07/18 01:12 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
therocks Online   content
Its Lost

Registered: 01/20/03
Posts: 19438
Loc: Niles , Ohio
Guitar good one.I dont know where most here with their storys live but it must be in crime towns.Oh yeah try working on junk that comes in after say 5 or more winters in ohios rust belt.Break a bolt etc then spend a few hours getting it out.Cant charge but you have to fix it.Most must be lucky and have vehicles like on the car repair shows No rust no stuck bolts etc.Rocky
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#2462639 - 03/07/18 01:25 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: therocks]
Guitar Jones Online   laugh2
master

Registered: 12/18/09
Posts: 9990
Loc: in a cattle trailer down by th...
Originally Posted By therocks
Guitar good one.I dont know where most here with their storys live but it must be in crime towns.Oh yeah try working on junk that comes in after say 5 or more winters in ohios rust belt.Break a bolt etc then spend a few hours getting it out.Cant charge but you have to fix it.Most must be lucky and have vehicles like on the car repair shows No rust no stuck bolts etc.Rocky






laugh2 I must admit I have it pretty easy here, the only rusted cars I get are from northern transplants and the occasional tourist. But there really isn't that many of them. Most people get rid of their rust buckets when they move down here.
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The Scamp is sold, now just two old trucks and one new one.
'92 D250 Club Cab CTD, 47RH conversion, pump tweaks, injectors, rear disc conversion. Hydroboost coming soon
'74 W200 Crew Cab 360, NP435, D44, D60 and NP205 divorced transfer case. Magnum 5.2 MPI and NV4500 coming soon.
2019 1500 Long Horn Crew Cab 4WD, 5.7 Hemi!

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#2462653 - 03/07/18 01:32 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: DaveRS23]
6PakBee Offline
master

Registered: 01/20/03
Posts: 5686
Loc: North Dakota
Originally Posted By DaveRS23
Originally Posted By 6PakBee
Originally Posted By DaveRS23
....We have a $96 Autel SRS scan tool that has accurately pulled every air bag code we have asked it to. And updates are free....


What exact Autel model do you have? I'd be interested in knowing. I just have a cheapy that only reads engine codes.



Well, it looks like they have come down in price since I bought mine. smirk This unit was discussed here on Moparts, which is where I discovered it. up

https://www.ebay.com/itm/Autel-AutoLink-AL619-Engine-ABS-SRS-Airbag-OBD2-Code-Reader-Scan-Tool-Genuine-o/232686245067?epid=28011942234&hash=item362d2e54cb:g:cXAAAOSwLgNag0f7

I can't get the link to work, but you get the idea.


Thank you, I really appreciate it. up
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#2462710 - 03/07/18 03:32 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: therocks]
DaytonaTurbo Offline


Registered: 02/26/03
Posts: 20981
Loc: Manitoba, Canada
Originally Posted By therocks
Break a bolt etc then spend a few hours getting it out.Cant charge but you have to fix it.


Huh? I've never seen a shop not charge for a broken bolt unless it was something like blatant carelessness such as a tech tightening a 1/8" alternator field wire nut with an air ratchet.

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#2462735 - 03/07/18 04:30 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
gtx6970 Offline
I Live Here

Registered: 06/28/03
Posts: 17309
Loc: Land of Booze and Horses
Quote:
Are there crooked shops .You bet.But then there are too many cheap people that think time in the shop is free.Rocky


ding ding ding, we have a winner

And anyone who complains about techs and shop rates,

work flat rate for a year and get back to me

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#2462740 - 03/07/18 04:36 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
ragtopdodge Offline
master

Registered: 01/20/03
Posts: 4791
Loc: Seattle
So you all think 10.5 hours is entirely reasonable to change out an alternator, 2 rad hoses, and a water pump on an LX Chrysler V8?

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#2462755 - 03/07/18 05:06 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
gtx6970 Offline
I Live Here

Registered: 06/28/03
Posts: 17309
Loc: Land of Booze and Horses
Originally Posted By ragtopdodge
So you all think 10.5 hours is entirely reasonable to change out an alternator, 2 rad hoses, and a water pump on an LX Chrysler V8?


I have no idea. Im not familiar with the procedure required. I walked away from the dealership flat rate rat race several years ago and never looked back.

But to condemn an entire industry based on a few bad apples is just as wrong

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#2462756 - 03/07/18 05:08 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: DaytonaTurbo]
gtx6970 Offline
I Live Here

Registered: 06/28/03
Posts: 17309
Loc: Land of Booze and Horses
Originally Posted By DaytonaTurbo
Originally Posted By therocks
Break a bolt etc then spend a few hours getting it out.Cant charge but you have to fix it.


Huh? I've never seen a shop not charge for a broken bolt unless it was something like blatant carelessness such as a tech tightening a 1/8" alternator field wire nut with an air ratchet.


I have.
service advisor said once the quote was given and approved. We ( meaning me ) ate it

hence my reply above

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#2462779 - 03/07/18 05:52 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: gtx6970]
maxwedge1 Offline
mopar

Registered: 01/20/03
Posts: 503
Loc: PA
You can fix it yourself...you can take it to the 2 bay independent for reasonable price unless manufacturer has key to the software vault...or you can take it to the guy with 15 bays,30 employees and palm trees in the office and a beach house in maui wich may raise the cost of the repair....take your pick.

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#2462869 - 03/07/18 08:12 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: ragtopdodge]
therocks Online   content
Its Lost

Registered: 01/20/03
Posts: 19438
Loc: Niles , Ohio
gtx dont tell him that Ive spent quite a lot of time fixing bolts etc that broke.Same with other stuff you quote on.Ive spent hours on diag just to get 1/4 of the time worked just to make a customer happy.Oh yeah i still have about 40k in tools I had to buy while making a lot less than most other .That and getting burned,cut,wet,cold etc.reminds me of the GM employees here They brag they build cars get over paid but expect you to work free.Yeah they are sure experts.Rocky
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#2462875 - 03/07/18 08:22 PM Re: Are ALL Chrysler/DOdge/etc. dealerships now ripoff artists? [Re: Guitar Jones]
DaveRS23 Offline
master

Registered: 01/20/03
Posts: 4774
Loc: Benton, IL.
I am a big believer in intent. If the dealership suggested service work that was really needed, I would lend them a sympathetic ear.

But their intent is not so much to save me down time as it is to pad their bottom line.

And as such I have no confidence in the necessity of their recommendations.

twocents
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