I have a 2015 Ram Crew with the Hemi/8-speed/3.21 gear. IMHO,this truck reminds me of a old 340 Duster....it will flat get with the program.Gas mileage is great,I average 17 in traffic going to work,and highway,I have averaged 22.6,but have pulled 24.8 on a nice long stretch on I-10. The MDS works really good and overall I'm very happy with the truck

Well after 3 days of not returning my calls I somehow got the "service" "advisor" today. After I chewed her out for not returning my calls she told me they can't get the noise to reappear and "engineering" doesn't know how to proceed. I told her maybe you better get "engineering" to send 16 lifters to change out and start ripping the SOB down. This is why I haven't bought a new truck since 05. Pretty sad.
I'll be taking this one up pretty high unless they get serious about fixing it. You would think after the bad publicity of the last week they might be a bit more serious about customer satisfaction. Oh well, rant off.

Sheldon

You just keep chewing people out and demanding this and that be done and I'm sure they will jump through hoops to please you. That always works better than being calm and trying asking what can be done to alleviate the situation

Right.

Sheldon

Well I have almost 500 miles on my 15 5.7 Hemi 3/4 ton and towed and open trailer this weekend with my 96 3/4 ton gas truck and then my 04 3500 4x4 Cummins quad cab and was pretty impressed with the performance so far. I will be towing my 32' enclosed LQ trailer with a 2015 Challenger Hellcat in it to the Mopar Nats this weekend, so we will see how the transmission handles it. If everything goes OK then it will be going to Moparfest the following weekend!

talked to a guy not long ago with a 2014 1500 Hemi with the tick noise and finally the tick became a wheel on the lifter wore itself into the lobe of the cam and wiped the camshaft lobe out, warranty fixed it and i asked him if they put better than factory lifters which all seem to tick but he didnt know and didnt care cuz he wasnt keepn it much longer.

My 2011 core 5.7 has 200,000+ miles on it. He said it had the noise from new but got real bad lately so he bought a low miles engine and we swapped it out. I have not taken it apart to see what it is yet.

This could have something to do with it. I had an LS1 that had knock retard come on quite a bit. GM stupidly put the pcv horizontal, which allowed oil to be pulled into the intake. Reworking the line, the valve sit vertical and the knock retard went to zero.

The tech (and I) figures a lifter but doesn't know which bank. It's been at the dealer 10 days now. Must be a political issue because the dealer told me to call Fiat and complain. So I did that yesterday. I imagine the dealer can't spend too much time or parts on it without authority from the mother ship. Kind of silly but just send the gaskets and 16 lifters and have at it.

Sheldon

Baby: Whatever possessed me to sell you?

Sheldon

Did you ever take another one for a burn and see how the power is?

On the early 5.7's (03-08), a fix for the 5.7 tick is by replacing the pushrods with 6.1 pushrods (possibly just exhaust pushrods). It's been awhile since I read up on it but I believe they're longer.

I feel the power is low but I just gave her short bursts as it is still new. It is more than just the "hemi tick" though. Most likely some crud plugging a passage or maybe something more serious.

Sheldon

heads come off to put lifters in. Have seen some fail, but not enough to throw it in POS status, and more so in the last couple years..... and the magnum/re trans combo doesn't hold a candle to the hemi stuff. I've really been watching the new 2500 hemi combo. We get one traded in and I'm taking the race trailer for a pull up the mountain pass to get out of the hole I live in. If it does "ok" with my 28ft trailer, race car, golf cart, gear it might be good by 01 CTD. A friend of mine bought one where I work and so far he's ecstatic about the performance and mpg for a 2500 4x4. He works in town doing a lot of short trip driving and his avg mpg is around 14. He's also gotten over 20 on the highway empty. Not always an easy task in western AZ. And Hemi guys.... WHEN "not if" you get an exhaust leak, used copper rtv on the new gasket. My years of "beta testing" this seems to have favorable results (NO comebacks).

Hemi lifters:



Sheldon, I certainly hope you didn't go after the dealership people as hard as you've been bashing this truck. You're all doom, gloom, and burning hatred. What happens when people open your door and immediately blast away with both barrels?

Service advisors are people first and dealership employees second. They have nothing to do with how your car was built or how it performs. Advisors are simply a go-between to put a face in a clean shirt between you and the tech wrenching on your ride. Attacking them does nothing but get you poor results from the dealership.

If you got nasty with them from step one I wish you luck getting results. Chances are good that you are already in the "run them off" file. They won't care about you. All they want is for those people to go away forever. If they burn one survey to ditch a PITA car owner it's considered a small price to pay.

I can understand frustration but you need to understand that these people aren't to blame. Treat them well and they will do everything possible to get your truck fixed and on the road again.

To be honest Feets no. I am frustrated and I am taking it out on this forum. When we took the truck in we were very respectful although we haven't been respected. Leaving 3 and 4 messages a day to call me back over a few days and not hearing anything is disrespectful in anyone's book. Even a callback to let me know there is NO news is showing respect. When I finally got a hold of the person that didn't call me back on Saturday I let her know that was the wrong thing to do (obviously she didn't know this). Not telling her would have enabled her to keep on with this behavior don't you think?
8 days in my wife went in to check on the truck and at that time the Service Advisor told my wife we should call Fiat to apply pressure to get things moving. We did this. Yesterday Fiat called me at work to say the dealer was calling me that day to arrange a loaner for us, the dealer never called. So I called Fiat again last night. Still no word from the dealer today and it's 4 PM so they still have a chance but...
If you think this is acceptable customer treatment I would be surprised.
So I am without my one month old vehicle 11 days at this point, with no feedback from the dealer since 6 days ago. So what's acceptable, 2 months, 3 months, just let it ride and have a beer? BTW I did the Service Advisor thing for about 6 months a few years ago. It didn't go perfect but I enjoyed it and my customers enjoyed the experience as well. But then I believe giving the best service available and treating people as I like to be treated. But I will not tolerate bad treatment from anyone. If they want to start it, I'll finish it.

Sheldon

Call the dealer about the loaner directly. Fiat okayed it so the ball is in the dealers court now. As for the if they start it you will finish it remember you still got to make the payments so who's winning?

I didn't suggest they were treating you properly. My intent was to make sure you (and others reading this) didn't go into all out attack mode when addressing the service advisor. You say you've worked the drive so I imagine you saw a bit of it yourself.

I have to agree with Runcharger. I have been around a long time and I have learned nice just doesn't pay off at times it just gets you walked on more especially in todays world where in my opinion most younger folks are not raised to be respectful or give a chit about anything doesn't seem like. Im like him I will be kind and respectful and give everyone a fair chance but he bought a new truck with his money he earned he should expect and receive a truck with no issues or at least whatever is wrong to be corrected no questions ask.
Now as far as the newer Hemi's im not impressed at all with the power they have no low end torque which is what is needed in a truck sure they have good power once you turn the rpm's up on them I would take a 360 with a rpm air gap intake and good four barrel carb small cam and headers over one for towing any day of the week.
I have a 3.5 Charger and have driven several 5.7 Hemi Chargers they don't feel much faster than my V6.

Tell them to buy the pos back and you can find something else.

We'll see what happens this week. I need it Friday. If they come to their senses, swap the bloody lifters in and it's still relatively doggy what's the best supercharger for it? I see I can add 150HP for around $7k and really that's cheaper than buying a different truck. A Supercharger should add torque and that's what this sorry thing needs.

Sheldon