Yeah, like others, I've been guilty of doing just what you are saying. Opening up the boxes much later than receiving them. Kind of keeps everything together, without misplacing the loose items. But, that's me. No one ever said I was smart...

I'd prefer to stay out of this particular peeing contest, but one thing I can say, is that the Keisler customer service has been outstanding through all the years in my personal dealings. As an example, I ordered the hydralic clutch assy kit a couple years ago. This kit has been sitting in a box, as I am just now getting the '71 ready to put back together. I was talking to Gene at the Nats and he showed me the latest generation of slave units. After me telling him I still had the old style unused in a box, he even went so far as to offer to trade me out of the older version for the newer version for very little dollar difference. I don't know how more customer friendly you can get than that? Another example was when Keisler upgraded the TKO rear shifter bracket for better strength/fitment. I already had 3 seasons driving on the trans, and all I had to pay for was the shipping to them. They performed the upgrade, then shipped it back to me at no charge.

This is not a paid advertisement, as I am not one of those guys who get's national noteriety for doing high-dollar builds. Just a regular Mopar guy who happens to have put in a 5spd in his car back in '01. I think this was a season or two before Jamie came out with his product. Who know's, maybe I would have gone that route if it was available back then? All I know, is the Keisler product works great for me and the customer service has been equal to the task. Just another opinion for the mix.

Gar

Thank you for the vote of confidence.

While I do understand about opening the boxes and then "maybe" losing something, from a business standpoint, I hope you can see where we are coming from. Many times, our computer has invoiced all the items and then I get a call a month later (or 4 years later) saying, hey, I didn't get this part...... It's a heck of a lot easier trying to locate a folder that was filed 2 weeks ago verses trying to to locate a folder that was hard filed (meaning out of the regular flow of the filing system) a month or year or 4 years ago.




Richard

Well while I am a big fan of time on the job (people ask for me by name because I have been working at my job for 20 yrs) I do understand the need to weed out jerks.While I do not know who my Bro-in-law dealt with about 8 years ago he said the sales rep. that he made the deal with him made him feel like an idiot.I had written down exactly what he needed to order and he ordered it word for word with the rep from Keisler.So you are saying that if you make the mistake on your end you will not ship the right part until you get the wrong part back?
When I deal with Passon and I get a wrong part(very rare occasion though)he ships the correct one before he gets the wrong one
Same deal with Calvert Racing(Cal-Tracs)I needed a little shorter bar and they trusted me to ship them the longer bars while the new bars were being shipped to me.
Why don't you guys trust your customers the same way?
Gus

Everytime a thread starts that has the name "Keisler" in it, it always revolves back to the same old crap. This thread was started by someone who was looking for benefits and negatives about going with either a Keisler kit or a Passon kit. Now look where it has gone to.




Richard
Tech Support

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Richard......you know that this will continue until those who don't run Keisler products tire from dragging the same "tale of woe" from post to post,.......plus the "mob mentality" syndrome takes effect........but generaly I find that people, seriously interested in running a Keisler set-up often PM me to pick my brain for my opinion,.....although I think I express it here enough ......and tips to avoid any mistakes or pitfalls that a first time installer may encounter,.........and I find perhaps half of them later contact me, to update me on their Keisler purchase,.....the other half are generally banking their money for a future purchase...........so while "Keisler" threads seem to always turn into a bashing thread, seemingly brought on by the "same o' same o'" group.........I don't really think it has any impact on someone's future purchase.......there will be those thar say it does?.......kinda like the same people who complain in Year One threads,.....but I sure they still purchase from YO.....regardless



Richard, hopefully, you may have "addressed" a few issuses in this "round"........and maybe some of those "issuse" will be out for the count?

We'll see next round

and this is why it is so important for a company to have a good product that works as advertised. and if a bad one slips happens to slip out the door, the company needs to provide good customer service everytime, every sale, all the time, because people dont forget. and they dont want others to forget.

i know that if ive read something negative about a company, it sends me in the other direction- unless its just from one guy who 'cant ever be satisfied no matter how much the company tried'

but when you see a post about a rude, unforgiving, uncompromising, didnt work as advertised or couldnt get any satisfaction type of company, thats gonna stick with you for a LOOOOOOOOOOOOOOOOOOOOOONG time. its not like the olden days when you could tell a customer to get lost and feel confident that he can only tell a few people about the lousy service they got. but nowadays, theres the internet and one bad post travels very far for a long time

but when you see a post about a rude, unforgiving, uncompromising, didnt work as advertised or couldnt get any satisfaction type of company, thats gonna stick with you for a LOOOOOOOOOOOOOOOOOOOOOONG time

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Dan.......dosen't matter if we're talking Keisler, Summit. Year One, etc, etc,..........and I'm not making excuses for anyone here,.....but there are people, that no matter what you do for them, are never happy, never satistfied,......even if you've gone out of your way to solve their problem, and overcompensate their, grief, loss, labor, etc, etc,......their just never happy, you'll see it in any facet of life



Then there's another side of the coin,.....thats the one, where you have a "Mr Know-it-all"........who can't see his own short comings, but who knows it all!........so when he purchases a Keisler, or anything else that he's not quite familiar with, or has absolutly no knowledge what-so-ever, but fools himself into thinking nothings over his head, botches the install, can't get it to work properly, has various problems, all steming from his ineptness,.......attempts to contact the manfacturer, then starts a tirade of verbal assults about what a piece of junk he's got, want's his money back, etc, etc.......in which case the mfg. tries to aleviate the malcontents anger, and fustration, and offeres advice, asks questions,.....seeing that it's done over the phone or internet,......mechanical repairs aren't really easy to do!........so what happens, is usaully the results that we see right here, not just in a Keisler tread, but any thread for that matter........

I said it a few times here, when some people are having not just install problems with Keislers, but just about anything,.........a lot of times, if your unfamilar with something, instructions included or not,or past experience with something "simular" ......installation error, or operator error is usally at fault,......let me give you a perfect example,......an individual working with me, (one of those, knows-it-alls) installed a brand new Keisler, or attempted too?, when I got to the shop, he was having a hard time getting it into the bellhousing, I stopped him and questioned his "prep" of the tranny, and being a "know-it-all" said, "I've done this before!".....after argueing about "proper" installation,....."MR.know-it'all" had his way,.....long story short,....He completely sheared off the input shaft in less than 25 miles! .........after towing the vehicle back to the shop, I disasembled the Keisler 5 spd,....all this time, he's ranting what a piece of junk! .......guess what? "MR know-it-all" forgot to install the front bearing retainer BEARING! when he installed the hyd. throw-out assy,....which he was unfamiliar with!.....but he "knows everything".....he's "done this before"......I wanted to diassemble it before it went into the car, but he siad no!.....he knew what he was doing!...........and them he wanted to try and hide the fact, what he had done,....sent the tranny back to Keisler, playing "dum"......hoping they wouldn't notice? .......I told him to "fess up"


The boys at Keisler weren't buying it,.....in the end he fessed up to his ineptness,.......and Keisler, being GRACIOUS, as they ALWAYS ARE!....repaired it for free, charging nothing but shipping,........had I been dealing with this individual, I would have said you own it pal!.....I'll fix it!, but your paying!......So tell me, dose that sound like a company run by "snakes" as some would say?........I've seen and heard of many other instances, where Keisler has gone above and beyond their "duty" to make a customer happy..........


I could also tell you about a couple of other individual's installs, that were the direct result of "IE" or "installation error"....

Like I've said time and time again, I personally never had a Keisler install, my own, or one that I've done for customers, that presented a problem,....like I hear on this forum, I've never incounted any proplem with Keisler's service, before, during, and after a purchase!........believe me, if I had, I be jumping on the pigpile too!.......I don't get paid to use Keisler products, or "endose" them as some have insinuated, I pay for them just like the next guy!......just that when I'm "happy" with a product or service, I'll "endose" it!, and that's one of the problems here,....people are quick to cut down, but not quick to praise,
someone, or a company, or service, etc, etc

OK.....time for me to go back in my box!